Payroll Implementation Consultant in Waterloo, Ontario

Plan Sponsor Administration is looking for a Payroll Implementation Consultant to join our AdminAdvantage Administration team. The successful candidate will be a highly motivated, influential and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.

The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.

Our clients trust the administration of their group benefits to us and you will be part of a team that delivers outstanding results to those clients and our members.

If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for!

Position Responsibilities:

• Project manage payroll changes and implementations based on client needs

• Act as a subject matter expert while gathering requirements from stakeholders, understanding the impact of changes to the current state and effects on future state

• Manage relationships with clients and payroll vendors to establish payroll flows, set up requirements documents and confirm the integrity of test files.

• Ability to translate business processes and requests into technical requirements • Participate in payroll project team meetings, both internal and external.

• Process payroll and serve as the primary contact for clients transitioning to the payroll administration team.

Required Qualifications:

• You are a master communicator – you can clearly articulate the needs of the business between technical and non-technical resources. You have experience in face-to-face customer service.

• Demonstrated ability to apply technical industry knowledge to day-to-day problems and can adapt to technology.

• Demonstrated ability to multitask and work in a high-volume, deadline-driven, fast-paced environment.

• You are a fast learner. You readily grasp new ideas, concepts, technologies and tools while carefully balancing risk. Strong analytical and problem-solving skills

• You are committed to continuous improvement, including digitization, innovation and automation. You also have strong skills in Office 365.

• You strive to delight customers, their needs and their experience doing business with us. You put the customer at the center of everything you do, and you treat our internal customers the same way

• You are resilient, adaptable to change and have the ability to guide others through it while remaining accountable and finding solutions.

Preferred Qualifications:

• In-depth knowledge of group benefits and AdminAdvantage is an asset

• You have a proven ability to collaborate and negotiate with diverse stakeholders with competing priorities, and you maintain your composure and perform at your best during challenging times or difficult interactions

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .

Primary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$57,000.00 CAD – $95,000.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.