Payroll Operations Support Specialist

Workers – Union

Job Class
CUPE 2950

Job Profile
CUPE 2950 Salaried – Senior Monetary Spec 1a (Gr9)

Job Title
Payroll Operations Help Specialist

Division
Payroll Operations Pod 1 Payroll Monetary Operations VP Finance and Operations

Compensation Vary
$4,815.00 – $5,371.00 CAD Month-to-month

Posting Finish Date
December 11, 2023

Observe: Purposes will likely be accepted till 11:59 PM on the day previous to the Posting Finish Date above.

Job Finish Date

At UBC, we consider that attracting and sustaining a various workforce is essential to the profitable pursuit of excellence in analysis, innovation, and studying for all school, employees and college students. Our dedication to employment fairness helps obtain inclusion and equity, brings wealthy range to UBC as a office, and creates the required situations for a rewarding profession. 

Job Abstract

The Payroll Operations Help Specialist supplies robust customer support and payroll experience to the Payroll Neighborhood on behalf of Monetary Operations.  This function contributes to the Payroll group by offering help and downside decision whereas making certain that customer support ranges are met always.
Organizational Standing
Studies to the Payroll Workforce Lead and Supervisor, Operations and Management.  Interacts instantly with Monetary Operations Stakeholders, Payroll Workforce Leads, and different UBC purchasers.
Work Carried out

Main Obligations

-Administers payroll, coordinates work processes, establishes work schedules and priorities to resolves advanced points.

-Entrance-line liaison for varied employees on campus to unravel technical issues, lacking experiences, standing of transactions, and many others.

-Ensures group compliance to requirements primarily based on established insurance policies and procedures by monitoring and evaluating the standard of service offered, figuring out areas of enchancment, following up, coaching and training employees.

– Offers help for the Payroll and Advantages module, insurance policies and course of inquiries; contains troubleshooting and resolving ServiceNow tickets and Workday Notifications to supply Payroll Consultant help.

-Analyzes incidents and supplies suggestions for enterprise course of and system enhancements to scale back payroll consumer issues and to enhance knowledge.

– Escalates extremely advanced points to Workforce Leads or Supervisor, Payroll Operations & Management.
– Develops and maintains enterprise course of documentation
– Assists within the manufacturing of tax kinds (T4A and T4A’s) as a part of the calendar year-end necessities
– Distribute output similar to experiences, and many others. to acceptable recipients; keep accuracy of distributions lists for confidential reporting distribution in adherence with present Privateness Legal guidelines
– Chargeable for making certain communication to acceptable teams advising of crucial dates reflecting system occasions, down-time, deadlines and scheduled deadlines to make sure correct processing of knowledge
– Keep normal working procedures of all Workday payroll processes.

– Present suggestions for effectivity good points in current processes and work with members of the group to implement modifications.
– Perform different associated duties and assignments as directed by Reporting Supervisor.
Different Necessities
– Required to work sure evenings, weekends and holidays attributable to strict deadlines and course of restrictions.
Consequence of Error/Judgement
The place is chargeable for making certain most accuracy, effectivity and reliability of enter and output knowledge for Workday Payroll Module.  Lack of knowledge, scheduling errors, and missed cut-offs will lead to incomplete or incorrect worker funds, potential beneath or over remitted taxes, inaccurate monetary and price range reporting, a few of which can lead to UBC being topic to grievances, penalties or fines. It could additionally trigger departments to make incorrect assumptions concerning their monetary standing, internally and externally, in addition to have an effect on budgets.

The place requires the flexibility to determine and execute course of enhancements and a expertise for individuals growth.  The place will assume duty for the teaching, mentoring and growth of a group of as much as 6 employees along with implementing course of enhancements and effectivity.
Staff not being paid or being paid late leading to lack of worker loyalty, grievances, and in the end worker turnover with the College.
Supervision Acquired
Works with minimal supervision, however beneath administrative course and strict deadlines.
Supervision Given
Offers technical course to Monetary Operations concerning payroll and profit features and workflow.  Serves as a degree of contact for group members. Coordinates and communicates with the Payroll Workforce Leads function to make sure course of completion, assembly of deadlines and work protection.  Adopts a training and mentoring method and develops group abilities to foster a cooperative and respectful working setting
Minimal {Qualifications}
Highschool commencement, plus Diploma in Accounting or Payroll CPA Degree 2, plus 4 years of associated expertise, or an equal mixture of schooling and associated expertise.
– Willingness to respect various views, together with views in battle with one’s personal
– Demonstrates a dedication to enhancing one’s personal consciousness, data, and abilities associated to fairness, range, and inclusion
Most popular {Qualifications}

Highschool commencement, plus a two-year post-secondary diploma in accounting, finance or enterprise.  Three years of associated expertise or an equal mixture of schooling and expertise. Payroll Compliance Certification PCP required.  Licensed Payroll Supervisor CPM Certification most popular. Aptitude for understanding of accounting, finance and enterprise features required.  Experience with computer systems and the flexibility to grasp Workday programs, advanced materials similar to coaching manuals and enterprise course of paperwork.  Glorious organizational abilities, consideration to element, and talent to multi-task and prioritize work. Capacity to unravel advanced issues and suggest options, take initiative and work beneath strain of deadlines. Capacity to work independently with minimal supervision and inside a group setting. Glorious studying, comprehension, and communication abilities oral & written and interpersonal abilities, together with an answer centered perspective coupled with a deal with delivering a excessive stage of customer support to all stakeholders. Capacity to work as a group participant in addition to a person contributor. Confirmed skill to adapt and to work successfully in a dynamic and quickly evolving setting beneath