Pharmacy Call Center Supervisor in SALT LAKE CITY, Utah

JOB SUMMARY:

The Pharmacy Call Center Supervisor will lead and support the inbound call center (ICC) team in delivering exceptional service. This role involves managing team performance, addressing customer inquiries, and resolving issues efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise and mentor a dedicated team of ICC staff, ensuring adherence to company standards and quality service protocols.
• Handle inbound calls and manage daily ICC tasks, addressing patient and store-related issues promptly.
• Oversee supervisory responsibilities, including hiring, training, scheduling, and retention strategies, while conducting annual Personal Development Plans for team members.
• Facilitate effective communication between managers, team members, and store personnel as necessary.
• Identify opportunities for process improvements and recommend actionable changes to enhance service delivery.

• Perform additional duties and responsibilities as assigned by management.

   

POSITION REQUIREMENTS

• The Pharmacy Call Center Supervisor must have a valid Utah Pharmacy Technician License.
• Minimum of 2 years of experience in data entry or a related field.
• Excellent communication skills, with the ability to engage professionally and amicably in all interactions.
• Strong problem-solving abilities and organizational skills.
• Proficient in managing multiple projects and tasks, with a keen attention to detail and confidentiality.
• Experience in coaching and mentoring team members to foster their development and success.