Pharmacy Customer Service Associate in HILLSIDE, Illinois

Job Description:

• Fashions and delivers a particular and pleasant buyer expertise.

• Registers gross sales on assigned money register, offers prospects with courteous, honest, pleasant, and environment friendly checkout service.

• In accordance with state and federal laws, assists the pharmacist, below direct supervision, within the observe of pharmacy. Answerable for utilizing pharmacy techniques to acquire affected person and drug data and course of prescriptions.

Buyer Expertise

• Engages prospects and sufferers by greeting them and providing help with services. Resolves buyer points and solutions questions to make sure a optimistic buyer expertise.

• Fashions and shares customer support finest practices with all staff members to ship a particular and pleasant buyer expertise, together with interpersonal habits (e.g., greeting, eye contact, courtesy, and so forth.) and Walgreens service traits (e.g., providing assist proactively, figuring out wants, servicing till glad, and so forth.).

Operations

• Offers prospects with courteous, pleasant, quick, and environment friendly service.

• Recommends gadgets on the market to buyer and recommends trade-up and/or companion gadgets.

• Registers buyer purchases on assigned money register, collects money and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as wanted. Takes buyer to OTC aisle when potential to help in finding merchandise.

• Retains counters and cabinets clear and effectively merchandised, takes stock, and maintains information. Checks in and costs merchandise as required or as directed by retailer supervisor or communicated by the shift chief.

• Performs duties as assigned by Pharmacy Supervisor, Employees Pharmacist and Retailer Supervisor together with using pharmacy techniques to enter affected person and drug data, making certain data is entered appropriately, filling prescriptions by retrieving, counting and pouring pharmaceutical medication, verifying medication is right, and checking for potential interactions. Assists pharmacists in scheduling and sustaining work stream.

• Stories, instantly, prescription errors to pharmacist on obligation and adheres to Firm insurance policies and procedures in relation to pharmacy errors and the High quality Enchancment Program. Evaluations and complies with the Walgreen Co. Pharmacy Code of Conduct.

• Strictly adheres to the Walgreen Co. coverage relating to Good Religion Allotting throughout all relevant prescription shelling out actions.

• Handles phone calls that don’t require private consideration of the pharmacist, together with these to physicians.

• Processes (corrects and resubmits) handbook claims for third social gathering program prescription providers in a well timed and environment friendly method, and performs different clerical duties, as assigned by the Pharmacy Supervisor.

• Assists and helps Pharmacy Division on stock administration actions, comparable to, ordering, unpacking, checking and storing cargo of prescribed drugs. Maintains information of Firm asset safety methods, and information claims for warehouse overages (merchandise obtained, however not billed), shortages (merchandise billed, however not obtained), order errors or broken items involving Rx medication.

• Ensures compliance with state and native legal guidelines relating to regulated merchandise (e.g., alcoholic drinks and tobacco merchandise).

• Constructs and maintains shows, together with promotional, seasonal, tremendous constructions, and sale merchandise. Completes resets and revisions as directed.

• Assists with separation of meals gadgets (e.g., uncooked meals from pre-cooked) and product placement as specified by insurance policies/procedures (e.g., uncooked and frozen meats on backside cabinets). For consumable gadgets, assists in inventory rotation, utilizing the primary in, first out methodology and restock outs.

• Has working information of retailer techniques and retailer gear.

• Offers customer support within the picture space, together with digital passport picture service, poster print and inventive machine, suggestive promote of promotional picture merchandise.

• Assumes internet pick-up tasks (displays orders in Image Care Plus, fills orders (decide gadgets), delivers orders to prospects as they arrive at retailer).

• Assists with exterior and inside upkeep by making certain clear, neat, orderly retailer situation and look.

• Complies with all firm insurance policies and procedures; maintains respectful relationships with coworkers.

• Completes particular assignments and different duties as assigned.

Coaching & Private Growth

• Earns and maintains PTCB certification by means of the designated PTCB coaching program and/or state required certification/registration.

• Attends coaching and completes PPLs requested by Supervisor or assigned by company and acquires persevering with schooling credit. Maintains information and ability in healthcare and pharmacy, together with newest information and developments.

Job ID: 1380309BR

Title: Pharmacy Buyer Service Affiliate

Firm Indicator: Walgreens

Employment Sort: Half-time

Job Perform: Retail

Full Retailer Handle: 2151 S WOLF RD,HILLSIDE,IL,60162

Full District Workplace Handle: 2151 S WOLF RD,HILLSIDE,IL,60162-02107-06046-S

Exterior Primary {Qualifications}:

• Have to be fluent in studying, writing, and talking English. (Besides in Puerto Rico)

• Requires willingness to work versatile schedule, together with evenings and weekend hours.

Most well-liked {Qualifications}:

• Desire six months of expertise in a retail atmosphere.

• Desire to have prior work expertise with Walgreens.

• Desire good math abilities to allow them to fill prescriptions precisely, together with counting, measuring and weighing drugs.

• Desire good laptop abilities.

• Desire the information of retailer stock management.

• Desire PTCB certification.

The next data is relevant for San Francisco, CA candidates: Pursuant to the San Francisco Truthful Probability Ordinance, we’ll contemplate for employment certified candidates with arrest and conviction information.

An Equal Alternative Employer, together with incapacity/veterans.

The precise compensation that you can be provided will rely upon quite a lot of components together with geography, abilities and skills, schooling, expertise and different related components. This function will stay open till crammed. To overview advantages, please click on right here jobs.walgreens.com/advantages . In case you are making use of on a job board or unable to click on on the hyperlink, please copy and paste this URL into your browser jobs.walgreens.com/advantages

Shift:

Retailer: 06046-HILLSIDE IL