Pharmacy Customer Service Associate in JEFFERSON CITY, Tennessee


Job Description:

  • Fashions and delivers a particular and pleasant buyer expertise.

  • Registers gross sales on assigned money register, supplies clients with courteous, truthful, pleasant, and environment friendly checkout service.

  • In accordance with state and federal laws, assists the pharmacist, beneath direct supervision, within the follow of pharmacy. Liable for utilizing pharmacy methods to acquire affected person and drug info and course of prescriptions.

Buyer Expertise

  • Engages clients and sufferers by greeting them and providing help with services. Resolves buyer points and solutions questions to make sure a constructive buyer expertise.

  • Fashions and shares customer support greatest practices with all group members to ship a particular and pleasant buyer expertise, together with interpersonal habits (e.g., greeting, eye contact, courtesy, and many others.) and Walgreens service traits (e.g., providing assist proactively, figuring out wants, servicing till glad, and many others.).


  • Supplies clients with courteous, pleasant, quick, and environment friendly service.

  • Recommends gadgets on the market to buyer and recommends trade-up and/or companion gadgets.

  • Registers buyer purchases on assigned money register, collects money and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as wanted. Takes buyer to OTC aisle when doable to help in finding merchandise.

  • Retains counters and cabinets clear and properly merchandised, takes stock, and maintains information. Checks in and costs merchandise as required or as directed by retailer supervisor or communicated by the shift chief.

  • Performs duties as assigned by Pharmacy Supervisor, Workers Pharmacist and Retailer Supervisor together with using pharmacy methods to enter affected person and drug info, making certain info is entered accurately, filling prescriptions by retrieving, counting and pouring pharmaceutical medication, verifying drugs is appropriate, and checking for doable interactions. Assists pharmacists in scheduling and sustaining work move.

  • Reviews, instantly, prescription errors to pharmacist on responsibility and adheres to Firm insurance policies and procedures in relation to pharmacy errors and the High quality Enchancment Program. Critiques and complies with the Walgreen Co. Pharmacy Code of Conduct.

  • Strictly adheres to the Walgreen Co. coverage concerning Good Religion Allotting throughout all relevant prescription dishing out actions.

  • Handles phone calls that don’t require private consideration of the pharmacist, together with these to physicians.

  • Processes (corrects and resubmits) handbook claims for third social gathering program prescription companies in a well timed and environment friendly method, and performs different clerical duties, as assigned by the Pharmacy Supervisor.

  • Assists and helps Pharmacy Division on stock administration actions, akin to, ordering, unpacking, checking and storing cargo of prescription drugs. Maintains information of Firm asset safety methods, and recordsdata claims for warehouse overages (merchandise acquired, however not billed), shortages (merchandise billed, however not acquired), order errors or broken items involving Rx medication.

  • Ensures compliance with state and native legal guidelines concerning regulated merchandise (e.g., alcoholic drinks and tobacco merchandise).

  • Constructs and maintains shows, together with promotional, seasonal, tremendous buildings, and sale merchandise. Completes resets and revisions as directed.

  • Assists with separation of meals gadgets (e.g., uncooked meals from pre-cooked) and product placement as specified by insurance policies/procedures (e.g., uncooked and frozen meats on backside cabinets). For consumable gadgets, assists in inventory rotation, utilizing the primary in, first out technique and restock outs.

  • Has working information of retailer methods and retailer gear.

  • Supplies customer support within the photograph space, together with digital passport photograph service, poster print and artistic machine, suggestive promote of promotional photograph merchandise.

  • Assumes internet pick-up tasks (screens orders in Image Care Plus, fills orders (decide gadgets), delivers orders to clients as they arrive at retailer).

  • Assists with exterior and inside upkeep by making certain clear, neat, orderly retailer situation and look.

  • Complies with all firm insurance policies and procedures; maintains respectful relationships with coworkers.

  • Completes particular assignments and different duties as assigned.

Coaching & Private Growth

  • Earns and maintains PTCB certification via the designated PTCB coaching program and/or state required certification/registration.

  • Attends coaching and completes PPLs requested by Supervisor or assigned by company and acquires persevering with training credit. Maintains information and talent in healthcare and pharmacy, together with newest information and developments.

Job ID: 1300988BR

Title: Pharmacy Buyer Service Affiliate

Firm Indicator: Walgreens

Employment Sort: Half-time

Job Perform: Retail

Full Retailer Deal with: 132 E BROADWAY BLVD,JEFFERSON CITY,TN,37760

Full District Workplace Deal with: 132 E BROADWAY BLVD,JEFFERSON CITY,TN,37760-02535-09430-S

Exterior Primary {Qualifications}:

  • Should be fluent in studying, writing, and talking English. (Besides in Puerto Rico)

  • Requires willingness to work versatile schedule, together with evenings and weekend hours.

Most well-liked {Qualifications}:

  • Want six months of expertise in a retail atmosphere.

  • Want to have prior work expertise with Walgreens.

  • Want good math expertise to allow them to fill prescriptions precisely, together with counting, measuring and weighing medicines.

  • Want good pc expertise.

  • Want the information of retailer stock management.

  • Want PTCB certification.

The next info is relevant for San Francisco, CA candidates: Pursuant to the San Francisco Truthful Probability Ordinance, we’ll take into account for employment certified candidates with arrest and conviction information.

An Equal Alternative Employer, together with incapacity/veterans.

To see the wage vary for this place please click on right here: Pay Transparency Pharmacy Buyer Service Affiliate ( . If you’re making use of on a job board or unable to click on on the hyperlink, please copy and paste this URL into your browser

Shift: Varied

Retailer: 09430-JEFFERSON CITY TN

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