Pharmacy Customer Service Associate in LAKE GENEVA, Wisconsin


Job Description:

  • Fashions and delivers a particular and pleasant buyer expertise.

  • Registers gross sales on assigned money register, offers clients with courteous, truthful, pleasant, and environment friendly checkout service.

  • In accordance with state and federal laws, assists the pharmacist, beneath direct supervision, within the observe of pharmacy. Liable for utilizing pharmacy techniques to acquire affected person and drug info and course of prescriptions.

Buyer Expertise

  • Engages clients and sufferers by greeting them and providing help with services. Resolves buyer points and solutions questions to make sure a constructive buyer expertise.

  • Fashions and shares customer support greatest practices with all group members to ship a particular and pleasant buyer expertise, together with interpersonal habits (e.g., greeting, eye contact, courtesy, and so forth.) and Walgreens service traits (e.g., providing assist proactively, figuring out wants, servicing till glad, and so forth.).


  • Gives clients with courteous, pleasant, quick, and environment friendly service.

  • Recommends gadgets on the market to buyer and recommends trade-up and/or companion gadgets.

  • Registers buyer purchases on assigned money register, collects money and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as wanted. Takes buyer to OTC aisle when potential to help in finding merchandise.

  • Retains counters and cabinets clear and nicely merchandised, takes stock, and maintains information. Checks in and costs merchandise as required or as directed by retailer supervisor or communicated by the shift chief.

  • Performs duties as assigned by Pharmacy Supervisor, Workers Pharmacist and Retailer Supervisor together with using pharmacy techniques to enter affected person and drug info, making certain info is entered appropriately, filling prescriptions by retrieving, counting and pouring pharmaceutical medication, verifying medication is right, and checking for potential interactions. Assists pharmacists in scheduling and sustaining work movement.

  • Studies, instantly, prescription errors to pharmacist on obligation and adheres to Firm insurance policies and procedures in relation to pharmacy errors and the High quality Enchancment Program. Evaluations and complies with the Walgreen Co. Pharmacy Code of Conduct.

  • Strictly adheres to the Walgreen Co. coverage relating to Good Religion Shelling out throughout all relevant prescription dishing out actions.

  • Handles phone calls that don’t require private consideration of the pharmacist, together with these to physicians.

  • Processes (corrects and resubmits) guide claims for third occasion program prescription companies in a well timed and environment friendly method, and performs different clerical duties, as assigned by the Pharmacy Supervisor.

  • Assists and helps Pharmacy Division on stock administration actions, corresponding to, ordering, unpacking, checking and storing cargo of prescription drugs. Maintains data of Firm asset safety strategies, and information claims for warehouse overages (merchandise obtained, however not billed), shortages (merchandise billed, however not obtained), order errors or broken items involving Rx medication.

  • Ensures compliance with state and native legal guidelines relating to regulated merchandise (e.g., alcoholic drinks and tobacco merchandise).

  • Constructs and maintains shows, together with promotional, seasonal, tremendous constructions, and sale merchandise. Completes resets and revisions as directed.

  • Assists with separation of meals gadgets (e.g., uncooked meals from pre-cooked) and product placement as specified by insurance policies/procedures (e.g., uncooked and frozen meats on backside cabinets). For consumable gadgets, assists in inventory rotation, utilizing the primary in, first out methodology and restock outs.

  • Has working data of retailer techniques and retailer gear.

  • Gives customer support within the picture space, together with digital passport picture service, poster print and inventive machine, suggestive promote of promotional picture merchandise.

  • Assumes net pick-up tasks (displays orders in Image Care Plus, fills orders (decide gadgets), delivers orders to clients as they arrive at retailer).

  • Assists with exterior and inside upkeep by making certain clear, neat, orderly retailer situation and look.

  • Complies with all firm insurance policies and procedures; maintains respectful relationships with coworkers.

  • Completes particular assignments and different duties as assigned.

Coaching & Private Growth

  • Earns and maintains PTCB certification via the designated PTCB coaching program and/or state required certification/registration.

  • Attends coaching and completes PPLs requested by Supervisor or assigned by company and acquires persevering with schooling credit. Maintains data and ability in healthcare and pharmacy, together with newest information and developments.

Job ID: 1301025BR

Title: Pharmacy Buyer Service Affiliate

Firm Indicator: Walgreens

Employment Sort: Full-time

Job Perform: Retail

Full Retailer Deal with: 351 N EDWARDS BLVD,LAKE GENEVA,WI,53147

Full District Workplace Deal with: 351 N EDWARDS BLVD,LAKE GENEVA,WI,53147-04563-05600-S

Exterior Fundamental {Qualifications}:

  • Have to be fluent in studying, writing, and talking English. (Besides in Puerto Rico)

  • Requires willingness to work versatile schedule, together with evenings and weekend hours.

Most popular {Qualifications}:

  • Favor six months of expertise in a retail setting.

  • Favor to have prior work expertise with Walgreens.

  • Favor good math expertise to allow them to fill prescriptions precisely, together with counting, measuring and weighing drugs.

  • Favor good pc expertise.

  • Favor the data of retailer stock management.

  • Favor PTCB certification.

The next info is relevant for San Francisco, CA candidates: Pursuant to the San Francisco Honest Probability Ordinance, we’ll take into account for employment certified candidates with arrest and conviction information.

An Equal Alternative Employer, together with incapacity/veterans.

To see the wage vary for this place please click on right here: Pay Transparency Pharmacy Buyer Service Affiliate ( . In case you are making use of on a job board or unable to click on on the hyperlink, please copy and paste this URL into your browser

Shift: Numerous

Retailer: 05600-LAKE GENEVA WI

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