Pharmacy Customer Service Associate in SYRACUSE, New York


Job Description:

  • Fashions and delivers a particular and pleasant buyer expertise.

  • Registers gross sales on assigned money register, gives prospects with courteous, honest, pleasant, and environment friendly checkout service.

  • In accordance with state and federal rules, assists the pharmacist, underneath direct supervision, within the apply of pharmacy. Answerable for utilizing pharmacy techniques to acquire affected person and drug data and course of prescriptions.

Buyer Expertise

  • Engages prospects and sufferers by greeting them and providing help with services and products. Resolves buyer points and solutions questions to make sure a constructive buyer expertise.

  • Fashions and shares customer support greatest practices with all crew members to ship a particular and pleasant buyer expertise, together with interpersonal habits (e.g., greeting, eye contact, courtesy, and many others.) and Walgreens service traits (e.g., providing assist proactively, figuring out wants, servicing till happy, and many others.).


  • Gives prospects with courteous, pleasant, quick, and environment friendly service.

  • Recommends gadgets on the market to buyer and recommends trade-up and/or companion gadgets.

  • Registers buyer purchases on assigned money register, collects money and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as wanted. Takes buyer to OTC aisle when doable to help in finding merchandise.

  • Retains counters and cabinets clear and nicely merchandised, takes stock, and maintains information. Checks in and costs merchandise as required or as directed by retailer supervisor or communicated by the shift chief.

  • Performs duties as assigned by Pharmacy Supervisor, Employees Pharmacist and Retailer Supervisor together with using pharmacy techniques to enter affected person and drug data, guaranteeing data is entered appropriately, filling prescriptions by retrieving, counting and pouring pharmaceutical medicine, verifying drugs is appropriate, and checking for doable interactions. Assists pharmacists in scheduling and sustaining work stream.

  • Reviews, instantly, prescription errors to pharmacist on responsibility and adheres to Firm insurance policies and procedures in relation to pharmacy errors and the High quality Enchancment Program. Critiques and complies with the Walgreen Co. Pharmacy Code of Conduct.

  • Strictly adheres to the Walgreen Co. coverage relating to Good Religion Allotting throughout all relevant prescription shelling out actions.

  • Handles phone calls that don’t require private consideration of the pharmacist, together with these to physicians.

  • Processes (corrects and resubmits) handbook claims for third social gathering program prescription providers in a well timed and environment friendly method, and performs different clerical duties, as assigned by the Pharmacy Supervisor.

  • Assists and helps Pharmacy Division on stock administration actions, akin to, ordering, unpacking, checking and storing cargo of prescribed drugs. Maintains data of Firm asset safety methods, and information claims for warehouse overages (merchandise obtained, however not billed), shortages (merchandise billed, however not obtained), order errors or broken items involving Rx medicine.

  • Ensures compliance with state and native legal guidelines relating to regulated merchandise (e.g., alcoholic drinks and tobacco merchandise).

  • Constructs and maintains shows, together with promotional, seasonal, tremendous buildings, and sale merchandise. Completes resets and revisions as directed.

  • Assists with separation of meals gadgets (e.g., uncooked meals from pre-cooked) and product placement as specified by insurance policies/procedures (e.g., uncooked and frozen meats on backside cabinets). For consumable gadgets, assists in inventory rotation, utilizing the primary in, first out methodology and restock outs.

  • Has working data of retailer techniques and retailer tools.

  • Gives customer support within the photograph space, together with digital passport photograph service, poster print and inventive machine, suggestive promote of promotional photograph merchandise.

  • Assumes net pick-up duties (screens orders in Image Care Plus, fills orders (decide gadgets), delivers orders to prospects as they arrive at retailer).

  • Assists with exterior and inside upkeep by guaranteeing clear, neat, orderly retailer situation and look.

  • Complies with all firm insurance policies and procedures; maintains respectful relationships with coworkers.

  • Completes particular assignments and different duties as assigned.

Coaching & Private Growth

  • Earns and maintains PTCB certification by the designated PTCB coaching program and/or state required certification/registration.

  • Attends coaching and completes PPLs requested by Supervisor or assigned by company and acquires persevering with training credit. Maintains data and talent in healthcare and pharmacy, together with newest information and developments.

Job ID: 1250728BR

Title: Pharmacy Buyer Service Affiliate

Firm Indicator: Walgreens

Employment Sort: Half-time

Job Operate: Retail

Full Retailer Tackle: 2329 JAMES ST,SYRACUSE,NY,13206

Full District Workplace Tackle: 2329 JAMES ST,SYRACUSE,NY,13206-03070-09416-S

Exterior Primary {Qualifications}:

  • Have to be fluent in studying, writing, and talking English. (Besides in Puerto Rico)

  • Requires willingness to work versatile schedule, together with evenings and weekend hours.

Most popular {Qualifications}:

  • Choose six months of expertise in a retail atmosphere.

  • Choose to have prior work expertise with Walgreens.

  • Choose good math expertise to allow them to fill prescriptions precisely, together with counting, measuring and weighing drugs.

  • Choose good laptop expertise.

  • Choose the data of retailer stock management.

  • Choose PTCB certification.

The next data is relevant for San Francisco, CA candidates: Pursuant to the San Francisco Truthful Probability Ordinance, we are going to think about for employment certified candidates with arrest and conviction information.

An Equal Alternative Employer, together with incapacity/veterans.

To see the wage vary for this place please click on right here: Pay Transparency Pharmacy Buyer Service Affiliate ( . If you’re making use of on a job board or unable to click on on the hyperlink, please copy and paste this URL into your browser

Shift: Numerous

Retailer: 09416-SYRACUSE NY

To assist us monitor our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this posting.

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