Photobooth Supply CoHardware Support Customer AdvocateNov 6Full-Time/Anywhere in the World

It is a US solely place with a robust choice for California-based residents. Please learn on for the entire checklist of states we’re hiring in.

We name this place a “Buyer Advocate” as a result of it is your job to just do that: advocate for the absolute best expertise for our clients. Pleasant, empathetic help could make somebody’s day, and we’re dedicated to creating each interplay – whether or not e-mail, name, or chat – a enjoyable and useful one!

This isn’t a customer support place. There is a distinction between customer support and buyer help, which could sound complicated – so please learn on!

Do you’ve gotten expertise repairing computer systems, laptops, iPads, and printers? Do you are interested in engineering and exploring the ins and outs of how issues work? Do you are taking issues aside and put them again collectively for enjoyable? We wish to hear from you!

As a way to succeed on this position, you should have 2 years of expertise troubleshooting {hardware} in a earlier position or in any other case related expertise.

Your mission is to assist our photograph sales space homeowners succeed with their {hardware}, which suggests you may want vital expertise troubleshooting and investigating {hardware} associated points.

We’re in search of nice communicators who can clarify difficult technical data in straightforward to know language. Please know that whereas we love a terrific vocabulary, easy and clear language abilities are what we’d like.

When you’re a pure downside solver, inquisitive about all the pieces, and pushed to seek out the foundation subject in each situation that comes your manner, nice! Learn on:

Acts

• Enthusiastic about know-how: enthusiasm for the way it works, how one can use it, and all the pieces in between
• Has sufficient earlier help expertise that you’ve got developed robust troubleshooting capacity and are comfy investigating all kinds of technical conditions – not less than two years of {hardware} help expertise is required
• Is comfy utilizing software program and know-how at not less than an intermediate degree
• Is passionate about understanding {hardware} – for those who take issues aside simply to place them again collectively, please apply!
• Assured communicator who doesn’t hesitate to ask questions, examine, and share your findings with the group
• Understands and solutions all buyer help questions with a personable nature, troubleshooting abilities, and fast wit
• Educates your group members about merchandise, whereas independently holding your individual technical know-how updated
• Will increase buyer delight via extraordinary customer support
• Understands grammar and appreciates the Oxford comma
• Demonstrates empathy via verbal and written responses
• Staff oriented and enjoys working with others to seek out nice, out of the field options
• Expertise with images is a plus!

We’re in search of candidates who’re capable of work one of many following time shifts:

Monday – Friday, 7am – 4pm Pacific Time

Tuesday – Saturday, 10am – 7pm Pacific Time

If you don’t verify you can be found for one or each time shifts, your software will routinely be disqualified. Please tell us which shift you like in case you are accessible for each!

Necessities

• Technical Assist
• {Hardware} Assist
• Buyer Assist
• Zendesk
• Slack
• Shopify
• Shipstation
• iOS
• macOS

Should dwell in one of many following states:

• Arizona
• California – most popular
• Colorado
• Florida
• Georgia
• Illinois
• Montana
• Nevada
• New Hampshire
• New York
• North Carolina
• Oregon
• Pennsylvania
• Rhode Island
• Texas
• Utah
• Virginia
• Wyoming

Advantages

Well being Advantages

401K for California Based mostly Workers

Training Stipend

Distant Work

Bonus Plan

️ Annual Retreat

✈️ Beneficiant PTO and Vacation Schedule

Quarterly Monetary Conferences

Open E-book Administration

Intimate Staff

‍ Work from Dwelling Stipend