USA BASED CANDIDATES ONLY – Learn under for a listing of eligible states
We name this place a “Buyer Advocate” as a result of it is your job to just do that: advocate for the absolute best expertise for our prospects. Pleasant, empathetic help could make somebody’s day, and we’re dedicated to creating each interplay – whether or not e-mail, name, or chat – a enjoyable and useful one!
This isn’t a customer support place. There is a distinction between customer support and buyer help, which could sound complicated – so please learn on!
With a purpose to succeed on this function, you need to have important expertise troubleshooting software program in a earlier function or in any other case related expertise.
We’re searching for nice communicators who can clarify difficult technical info in simple to grasp language. Please know that whereas we love an incredible vocabulary, easy and clear language expertise are what we’d like.
Your mission is to assist our photograph sales space house owners succeed with their software program, which suggests you may want important expertise troubleshooting and investigating software program associated points – together with the flexibility to learn logs to uncover deeper points. You may should be a pure drawback solver, interested by every thing, and pushed to search out the basis problem in each state of affairs that comes your method.
Sound such as you? Nice! Learn on:
Acts
- Has 3 years minimal of earlier technical help expertise during which you might have developed robust troubleshooting capability and are snug investigating all kinds of technical conditions
- Is assured diving into sophisticated issues, can learn logs to find deeper points, and is keen to analysis to resolve uncommon points
- Assured communicator who doesn’t hesitate to ask questions, examine, and share your findings with the crew
- Understands and solutions all buyer help questions with a personable nature, troubleshooting expertise, and fast wit
- Educates your crew members about merchandise, whereas independently maintaining your individual technical know-how updated
- Will increase buyer delight by extraordinary customer support
- Understands grammar and appreciates the Oxford comma
- Demonstrates empathy by verbal and written responses
- Crew oriented and enjoys working with others to search out nice, out of the field options
- Expertise with images is a plus!
We’re searching for candidates who’re in a position to work the next time shift:
Tuesday – Saturday, 10 AM – 7 PM Pacific Time
If you don’t affirm you can be found for a time shift, your software will routinely be disqualified.
Necessities
- Technical Help – three (3) years of technical help expertise with no less than one (1) 12 months of offering superior degree technical troubleshooting is required for this function
- Zendesk
- Slack
- Logs decoding
- iOS
- macOS
- Images
Should reside in one of many following states:
- Arizona
- California – most well-liked
- Colorado
- Florida
- Georgia
- Illinois
- Montana
- Nevada
- New Hampshire
- New York
- North Carolina
- Oregon
- Pennsylvania
- Rhode Island
- Texas
- Utah
- Virginia
- Wyoming
Advantages
Well being Advantages
401K for California Primarily based Staff
Training Stipend
Distant Work
Bonus Plan
️ Annual Retreat
✈️ Beneficiant PTO and Vacation Schedule
Quarterly Monetary Conferences
Open Guide Administration
Intimate Crew
Work from House Stipend
Apply for this position
To assist us observe our recruitment effort, please point out in your cowl/motivation letter the place (globalvacancies.org) you noticed this job posting.
