Postpartum Call Center RN, PRN

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Closing Date:

07/13/2025

Type of Position:

Job Type:

Temporary (Fixed Term)

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

COM OB & GYN ACWIH Postpartum Call Center

Department’s Website:

Summary of Job Duties:

The Postpartum Call Center RN plays a vital role in supporting postpartum women by conducting out within 7–10 days post-hospital discharge. The RN conducts telephonic patient triage using clinical decision-making software to evaluate needs, offer guidance, and link patients to suitable care and resources. This position operates in accordance with the Arkansas Nurse Practice Act and adheres to all institutional policies, procedures, and standards. It delivers vital patient care support in a call center setting.

This posting will be used to fill multiple PRN RN Postpartum Call Center vacancies. This position offers a dynamic hybrid work environment, primarily allowing you to work remotely. Candidates must reside in the state of Arkansas and have access to a reliable internet connection.

Qualifications:

Minimum Qualifications:

• Graduate of an accredited Nursing Program with an Associate’s Degree, Nursing Diploma, Bachelor’s in Nursing, or Master’s in Nursing.
• Valid RN License
• Minimum of one (1) to five (5) years Registered Nursing experience, specifically within Women’s Health

Knowledge, Skills, & Abilities:

• Proficiency in using call center technology and scheduling systems.
• Proficiency with computers (preferably MS Office).
• Telephone etiquette skills.
• Proficiency in clinical decision-making and patient triage.
• Strong communication and interpersonal skills to effectively interact with patients and healthcare teams.
• Knowledge of postpartum care practices and patient support strategies.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and accuracy in patient care documentation.
• Flexibility to adapt to varying workloads and patient needs.
• Exhibits the ability to multitask, perform, and execute solutions to complex and occasional emergent situations to ensure the functioning of the call center and its mission to promote quality patient care and assure excellent service.
• Critical thinking skills to include making decisions and solving problems using sound, inclusive reasoning and judgment based on all available information and facts.

Preferred Qualifications:

• Call center experience.
• Clinical Service line experience in any of the following areas: Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Labor and Delivery, or High-Risk antepartum service.
• Bilingual (English/Spanish)

Additional Information:

Key Responsibilities:

• Provides telephone or interactive conferenced patient triage to specific patient populations and any follow-up calls, emails, EMR documentation
• Assist in identifying and tracking all calls to the Call Center and data on referrals and case-managed patients.
• Provide support to evaluation activities related to the Call Center programs.
• Promotes positive interaction and facilitates communication between the consultation center, UAMS, and physicians statewide and their offices who utilize the services of the consultation center.
• Provides requested reports to appropriate personnel and analyzes and identifies critical factors of patient care to enhance the quality and efficiency of the consultation center.
• Determines and then applies technical knowledge, skills, and experience to complete assigned tasks.
• Assists supervisor in planning measurable goals and objectives as guidelines for performance.
• Completes responsibilities promptly through effective organization, setting priorities, delegation, and time management skills
• Serves as a role model and mentor by consistently demonstrating professionalism.
• Facilitates changes to improve the Call Center through effective communication, collaboration, and interdisciplinary problem-solving.
• Participates in the recruitment and retention of staff.
• Participates as a team member supporting staff in the performance of their duties
• Implements good judgment by communicating with coworkers in a fair, consistent, objective, and professional manner
• Demonstrates the ability to identify and report Call Center procedures that are not cost-effective to the supervisor.
• Assist the supervisor in demonstrating cost-conscious awareness and effectively utilizing staff, space, and supplies within budgetary restraints.
• May perform other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

License or Certificate (see special instructions for submission instructions), Resume

Optional Documents:

Cover Letter/Letter of Application, Curriculum Vitae, Proof of Veteran Status

Special Instructions to Applicants:

Please upload a copy of your nursing license.

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible:

No

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