Principal Customer & Marketing Insights Analyst (Voice of Customer) – Remote

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Principal Customer & Marketing Insights Analyst (Voice of Customer) – Remote

Job Description

The Principal Customer & Marketing Insights Analyst is a subject matter expert (SME) who consults and partners with Prime leadership to recommend, lead, and deliver on market research, customer insights, and voice of customer projects and programs that yield actionable, strategic insights and recommendations. The position informs strategic business decisions and drives a culture of data-driven, customer-centric decision making. This researcher is heavily involved in all facets of the research process with a focus on being a trusted research partner and a thought leader, collaborating closely with Prime senior and executive leadership and other key stakeholders in Marketing & Communications, Client Engagement, Sales, Product Development, Operations, and other departments.

Responsibilities

• Serve as internal research and insights subject matter expert; consult, champion, and lead research initiatives for complex requests and strategic efforts, focused on Prime’s consumer and business customers
• Establish cross-functional relationships with leaders; show the value of research and insights across the company to influence a culture of data-driven, customer-centric decision making and drive consensus
• Apply very strong research expertise and business acumen to consult with leaders and key stakeholders, and translate business needs into clear research goals and appropriate research designs
• Lead and execute on all aspects of quantitative and qualitative research, including recommending methodologies, designing questionnaires and discussion guides, data collection, analysis, and reporting – for independent and collaborative projects as well as ongoing programs and custom efforts
• Analyze and interpret primary and secondary research findings and other data to create story-driven and concise deliverables and presentations that communicate actionable insights and strategic recommendations to influence leadership
• Develop influential, engaging presentations to train departments and teams on research & insights findings or practices
• respond to client, executive and other high-priority, strategic research requests
• Monitor customer and industry trends; proactively inform leaders of trends via actionable insights and recommendations to inform strategic efforts
• Develop department principles; identify and implement process, tech, and tool improvements, including selecting and managing high-performance, long-term vendor relationships; stay abreast of the latest research techniques and tools to improve the voice of customer program
• mentor junior analysts by providing training, feedback, guidance, and coaching
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree in business, marketing or related area of study or equivalent combination of education and/or related work experience; HS diploma or GED is required
• 7 years of relevant experience in market research, customer insights, or competitive insights
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

• Superior interpersonal and consulting skills; ability to earn people’s trust and work collaboratively across all departments and all seniority levels
• Exceptional research capabilities; exceptionally skilled at primary (qualitative and/or quantitative) and secondary research
• Exceptional analytical and reporting capabilities; curiosity to dig into data; ability to synthesize and organize complex information from research and multiple sources into clear and concise narratives that communicate actionable insights and recommendations to influence leadership
• Exceptional written and oral communication skills with experience communicating and presenting to executive leadership and a variety of other levels
• Exceptional business acumen to ensure recommendations are sound and practical
• Exceptional project management skills and high detail orientation with the ability to manage and execute multiple projects simultaneously with competing deadlines in a fast-paced environment
• Strong proficiency in Microsoft Office including strong PowerPoint skills

Preferred Qualifications

• MBA or other advanced degree
• PBM or healthcare experience
• Experience with Qualtrics or other survey platform

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $108,000.00 – $184,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the “Benefits at a glance” button for more detail.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

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