Pro Paint Customer Service Associate in Boone, North Carolina


• Create a best-in-class customer support expertise for our Professional Clients who paint

• At all times gives SMART customer support by way of the each day execution of Lowe’s customer support insurance policies, procedures, and applications

• Perceive the Professional enterprise to teach prospects to know his/her wants and assists in finding, demonstrating, deciding on, quoting, and ordering merchandise

• Work with the Lowe’s Professional Provide to order Paint by way of the Success and Supply community to service the shopper

• Communicates info to prospects relating to all of the Service, Model and Worth advantages of utilizing the Success and Supply community with Lowe’s Professional Provide

• Prospect and make the most of CRM (Buyer Relationship Administration) to construct buyer relationships and streamline processes, to enhance customer support, improve gross sales, and improve visibility to the service that Lowe’s Professional Provide can present

• Concentrate on establishing constant promoting behaviors by establishing constant promoting routines.

• Promote Professional Credit score options

• Provide and help to enroll MVPs Professional rewards and partnership program, particular to color. Obtain and display the advantages of the Professional pockets

• Proceed to be taught and evolve as a salesman by leveraging the Lowe’s Coaching platform to remain updated on all system adjustments and to enhance promoting expertise

• Collaborate with total Professional Crew to know different jobs and prospects that want to purchase Paint

• Communicates info to prospects relating to all inventory, particular order merchandise, function advantages, utility, and guarantee info associated to Lowe’s applications

• Cross-functionally trains in different areas of the shop to assist ship one of the best customer support in addition to be taught what Execs are shopping for throughout the shop

• Weekly evaluate the Professional Sizzling sheet and Paint Sizzling sheet for brand new promotional occasions and provides

• Actively take part within the Professional Gross sales Rally

• Companions with Sherwin Williams/Valspar Rep to assist present one of the best customer support

• Month-to-month put together and take part within the Professional Paint CSA Month-to-month Help dialog

• Follows-up with prospects to make sure all order and challenge necessities are satisfactorily met

• Operates retailer gear as wanted relying on one particular function and division (e.g., Zebra telephone, phone, paging system, copiers, fax machines, computer systems, CCTV surveillance system, key cutter, panel noticed, paint mixer, flooring cutters, compacter baler)

• Detects widespread indicators of shoplifting, theft, and different safety dangers, and promptly communicates them to administration and/or Asset Safety

• Ensures compliance with housekeeping requirements and applications (e.g., Zone Restoration, Professional desk space) to take care of cleanliness and group of retailer, promoting facilities and workstations.

• Maintains a secure and safe work atmosphere, which can embody conducting each day security critiques, noting hazards, holding aisles clear, and securing doorways and gates

• Adheres to all security necessities related to 1’s common job duties: high inventory security, reinstalling security cables, use of aisle blockers, a tether line on energy gear, spotters, and security units

• Along with the above obligations, this particular person is held accountable for different duties as assigned

EEO Assertion

Lowe’s is an equal alternative employer and administers all personnel practices with out regard to race, colour, spiritual creed, intercourse, gender, age, ancestry, nationwide origin, psychological or bodily incapacity or medical situation, sexual orientation, gender id or expression, marital standing, navy or veteran standing, genetic info, or every other class protected beneath federal, state, or native regulation.

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