Problem Manager

This role is available to current employees within IT at the University of Leeds only

Interviews are expected to be help on Monday 3 April 2023

Location: University of Leeds Campus (with scope for hybrid working). We are open to discussing flexible working arrangements

Are you an enthusiastic and skilled IT professional with experience of managing problems? Do you have excellent communication and influencing skills? Can you lead and collaborate with colleagues at all levels to investigate problems and deliver exceptional IT solutions?

The University of Leeds is one of the top 135 universities in the world.  We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities.  Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe. 

You will be accountable for the execution of the Problem Management process and engage a wide range of stakeholders in IT to achieve problem closure.  Playing a pivotal role in ensuring IT delivers on the University’s strategic aims and objectives, and support the IT Leadership team with the implementation of continual improvements.  

You will utilise your skills as an IT Professional, and your excellent understanding of IT Service Management and its underlying functions. You will also be proficient at managing conflicting demands of problem resolution with incident resolution and planned changes through an operational skillset.

Working closely with the IT Leadership Team, you will work collaboratively across all functions of IT to ensure that problem resolutions or workarounds are effectively deployed in support of the reduction of future incidents.  You will also be responsible for effective liaison with third party suppliers to ensure service levels are maintained.

To explore the post further or for any queries you may have, please contact: 

Emma Adams, Head of Service Management, email: [email protected]

Location:  Leeds – Main Campus
Faculty/Service:  IT
School/Institute:  Employee and Customer Engagement
Category:  Professional & Managerial
Grade: 
Grade 8
Salary: 

£44,414 to £52,841
p.a.
Post Type: 

Full Time
Contract Type:  Ongoing
Release Date:  Friday 17 March 2023
Closing Date:  Sunday 26 March 2023
Interview Date: 
Monday 03 April 2023
Reference:  ITECE1001
Downloads:  Candidate Brief