Product Manager, Client Experience

Job title:

Product Manager, Client Experience

Company

Dialogue

Job description

Our passion is to help people improve their well-being. Reporting to Vanessa Jones, you will have the opportunity to shape the future of our products and drive innovation in a dynamic and collaborative environment within the Client Product Stream. The mission of this stream is to expand Dialogue’s reach to more clients while continuously delivering value to existing clients. As a Product Manager at Dialogue, you will play a pivotal role in inspiring and leading your team to define and deliver high-impact projects that align with the company’s business objectives, with a strong focus on client value to drive revenue growth and also scale our systems for the future.What you’ll be doing:

• Collaborate with our go-to-market team to identify opportunities for building new platform capabilities that will give us a competitive edge in the B2B market and secure more deals
• Increase the flexibility of our platform, ensuring it can adapt to evolving market demands and customer needs.
• Act as the bridge between business objectives and user needs, in this case, our customers working in HR departments and internal stakeholders, such as finance and partnership teams
• Work closely with engineering, design, and other product teams to ensure the successful delivery of product features and enhancements
• Measure the impact of your feature deliveries against the user and business goals
• Translate complex technical concepts into clear, user-friendly language, facilitating communication between various teams and key leaders among the company
• Engage with users to understand their needs and actively influence product strategy based on user feedback
• Determine and prioritize product development goals by using a hypothesis-driven approach, making assumptions, and assessing factors like usability, value, and legal considerations

We’d love to hear from you if you have:

• Proven experience as a Product Manager, preferably in a high-growth and innovative environment
• Proficiency in product development methodologies, including experience leading Scrum teams
• Strong customer-centric mindset and a passion for delivering great impact for customers and the business value
• Strong technical understanding with the ability to speak the language of engineers as you will build systems for clients and other engineering teams
• Strong data-centric mindset, eager to analyze their product outcomes
• Excellent communication and leadership skills
• Demonstrated ability to manage ambiguity and uncertainty
• Humble confidence and an open-minded, flexible approach to problem-solving

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.At Dialogue, your well-being is our priorityTaking care of others also means taking care of our team. We’ve got you covered!

• A fully funded benefits plan, including a wellness reimbursement program
• Unlimited access to a variety of Dialogue’s programs for you and your immediate family
• 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
• A hybrid work approach that involves 3 days per week in our beautiful Montreal or Toronto offices
• Access to a custom learning program, including an allocated budget for continuous external training
• Short and long-term incentive plans
• An optional parental benefits program

About DialogueDialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:ImpactCommunityGrowthExcellenceFeel like you can make a difference? Good news, we saved you a seat! Come as you are.As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact .Apply for this Job

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First Name *Last Name *Email *PhoneResume/CVDrop files hereAttach or enter manually(File types: pdf, doc, docx, txt, rtf)Cover LetterDrop files hereAttach or enter manually(File types: pdf, doc, docx, txt, rtf)LinkedIn ProfileWebsiteAre you eligible to work in Canada? *In a sentence or two, please let us know why you are interested in our company. *What is your expected salary range? *Are you comfortable communicating in English and French, both written and spoken? Please note that the interview will be conducted in both these languages. *Are you willing to come to our Montreal or Toronto office 3 days per week? *Sondage de Dialogue sur les caractéristiques sociodémographiques | Dialogue’s Demographics SurveyLa version anglaise suivra | The English version will followNous vous invitons à remplir ce sondage sociodémographique optionnel pour nous aider à évaluer nos efforts en matière de diversité, d’équité et d’inclusion, à mesure que nous continuons à constituer des équipes reflétant les communautés que nous servons. L’envoi de ce formulaire est volontaire. Par conséquent, votre décision de participer ou non au sondage n’affectera en rien votre candidature.Vos réponses demeureront totalement anonymes. En outre, les renseignements obtenus ne serviront à aucune décision d’embauche et ne pourront être utilisés que pour évaluer nos pratiques d’embauche et comprendre l’efficacité de nos efforts pour créer une entreprise plus diversifiée et inclusive.Si vous avez des questions sur la collecte ou l’utilisation de ces renseignements, veuillez nous écrire à .We invite you to complete this optional demographics survey to help us evaluate our diversity, equity, and inclusion efforts as we continue to build teams reflective of the communities we serve. Submission of this form is voluntary. Therefore, your decision to participate or decline in the survey will in no way affect your job application.Your responses will remain 100% anonymous. Moreover, the information obtained shall not inform any hiring decision and may only be used to assess our hiring practices and understand the efficacy of our efforts to create a more diverse and inclusive company.If you have any questions about the collection or use of this information, please contact .Quel âge avez-vous? | What is your age? (Select one)18 ans ou moins | 18 and under19 à 29 ans | 19-2930 à 39 ans | 30-3940 à 49 ans | 40-4950 à 59 ans | 50-5960 à 69 ans | 60-6970 ans ou plus | 70 and olderJe préfère ne pas répondre | Prefer not to sayÀ quel genre vous identifiez-vous? | To which gender do you identify? (Select one)Féminin | WomanMasculin | ManNon-binaire | Non-binaryJe préfère ne pas répondre | Prefer not to sayJe préfère m’autoidentifier | Prefer to self-describeÀ quelle orientation sexuelle vous identifiez-vous? | To which sexual orientation do you identify? (Select one)Personne asexuelle | AsexualPersonne bisexuelle | BisexualPersonne homosexuelle | GayPersonne hétérosexuelle | HeterosexualPersonne lesbienne | LesbianPersonne pansexuelle | PansexualJe préfère ne pas répondre | Prefer not to sayJe préfère m’autoidentifier | Prefer to self-describeÀ quelle appartenance ethnique vous identifiez-vous (sélectionnez toutes les options applicables)? | To which ethnicity do you identify (mark all that apply)?Arabe | ArabPersonne noire (par exemple, personne canadienne noire, personne afro-américaine, de descendance africaine, personne africaine des Caraïbes, etc.) | Black (e.g., Black Canadian, African American, of African descent, African Caribbean, etc.)Asiatique de l’Est (par exemple, de la Chine, du Japon, de la Corée, de la Mongolie, etc.) | East Asian (e.g., Chinese, Japanese, Korean, Mongolian, etc.)Premières Nations | First NationsInuitLatinxMétisMoyen-Orient | Middle EasternInsulaire du Pacifique | Pacific IslanderAsiatique du Sud (par exemple, du Bangladesh, de l’Inde, du Népal, du Pakistan, etc.) | South Asian (e.g., Bangladeshi, Indian, Nepali, Pakistani, etc.)Asiatique du Sud-Est (par exemple, de Birmanie, du Cambodge, des Philippines, de l’Indonésie, etc.) | Southeast Asian (e.g., Burmese, Cambodian, Filipino, Indonesian, etc.)Personne blanche | WhiteJe préfère ne pas répondre | Prefer not to sayJe préfère m’autoidentifier | Prefer to self-describeVous identifiez-vous comme étant un(e) ancien(ne) combattant(e)? | Do you identify as a veteran? (Select one)Oui | YesNon | NoJe préfère ne pas répondre | Prefer not to sayAvez-vous un handicap (sélectionnez toutes les options applicables)? | Do you have any disability (mark all that apply)?Oui, j’ai un handicap physique | Yes, I have a physical disabilityOui, j’ai un trouble de l’apprentissage | Yes, I have a learning disabilityOui, j’ai un handicap mental | Yes, I have a mental disabilityNon | NoJe préfère ne pas répondre | Prefer not to sayJe préfère m’autoidentifier | Prefer to self-describeBy checking this box, I agree to allow Dialogue Health Technologies Inc. to store and process my data for the purpose of considering my eligibility regarding my current application for employment. *By checking this box, I agree to allow Dialogue Health Technologies Inc. to retain my data for future opportunities for employment for up to 1826 days after the conclusion of consideration of my current application for employment.Our system has flagged this application as potentially being associated with bot traffic. 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Expected salary

Location

Montreal, QC

Job date

Wed, 01 May 2024 06:01:00 GMT

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