Product Manager (CRM)

Job title:

Product Manager (CRM)

Company

Anglia Ruskin University

Job description

About ARU:ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.About the Role:As Product Manager for Dynamics 365 (D365) CRM, you will be at the forefront of developing and managing the university’s new CRM system, ensuring it aligns with strategic goals and enhances engagement across key student and staff interactions. You will work closely with multi-disciplinary teams to define product strategies, manage the CRM product roadmap, and drive continuous improvements.You will play a crucial role in gathering and refining requirements for new CRM features, working collaboratively with internal stakeholders and external suppliers to enhance functionality. With a strong focus on usability, data-driven decision-making, and integration with other university systems, you will ensure that our CRM platform delivers maximum value to the institution.We are looking for a proactive and skilled Product Manager with experience in CRM platforms, ideally within a higher education or large enterprise environment. With a degree plus demonstrable professional experience for the role, you will have a solid understanding of product management principles, stakeholder engagement, and agile methodologies. Experience with Microsoft Dynamics 365 is highly desirable.You will be comfortable working in a dynamic environment, balancing multiple priorities while delivering high-impact solutions. Strong analytical and problem-solving skills, coupled with excellent communication and collaboration abilities, will be essential for success. A passion for improving digital experiences, optimising workflows, and driving engagement through CRM technology will set you apart.Informal enquiries can be made to Paul Gallagher, Assistant Director Applications & Digital Development, at Paul.Gallagher@aru.ac.ukFind out more about and .We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our page for full details.We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.We value diversity at ARU and welcome applications from all sections of the community.We have a responsibility to ensure that all employees are eligible to live and work in the UK.Committed to being inclusive and open to discuss flexible working.We reserve the right to close this vacancy once we have received sufficient applications.Guidance Notes:Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.

Expected salary

£45163 per year

Location

Chelmsford, Essex – Cambridge

Job date

Wed, 05 Feb 2025 01:47:49 GMT

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