Production Support Engineer

Job title:

Production Support Engineer

Company

Axelon Services

Job description

Job Title: Production Support Engineer
Location: Montre’al, QC
Schedule: Mon – Sun, 5 days a week, 9AM – 6PM; Rotational on-call shifts over weekends (2x/month)Main Responsibilities:The technical engineer has broad responsibilities for the deployment of related processes and services. This includes:

• Participate in providing design, implementation, management, integration and support ﴾2nd and 3rd levels﴿ for a 24*7 server and network monitoring platform.
• Maintain, upgrade and architect solutions in support of streamlined integrations across various system platforms including:

• Dynatrace
• ITRS Geneos
• CA SOI a plus
• BMC Discovery a plus
• CA AutoSys a plus
• Produce documentation on standards and guidelines for regional deployment and use of tools
• Manage the relationship with external technology providers to review new products, escalate issues, and provide a single voice from IT Production to these technology providers
• Evaluate current methods, software and architecture to propose and implement appropriate processes and tools to improve -automate and secure- OS Engineering and Service Delivery teams Run The Bank activity
• Participate in global meetings and liaise with Global counter parts in Paris, UK, LATAM and APAC to ensure consistency and alignment of tools and processes
• Attend audit and compliance reviews ensuring the team remains compliant with bank standards and to address any non-compliance
• Ensures compliance with any and all related Policies

Requirements:

• 3-5 years industry experience in a technology monitoring and architectural capacity
• Basic administrative knowledge of Windows and Unix operating systems
• Fluent in Portuguese/Spanish
• Basic knowledge of networking
• Proficiency with SQL and database concepts
• Familiar with Python and/or other scripting tools

Skills:

• Ability to create a collaborative environment and deliver a consensus agreement with key IT personnel
• Good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools
• Ability to work effectively in geographically dispersed cross-functional teams
• Ability to coordinate with various technical and non-technical teams to achieve quality results
• Introduce new ideas and processes which improve performance and productivity
• ITIL and process minded

Expected salary

Location

Montreal, QC

Job date

Thu, 01 Aug 2024 02:52:34 GMT

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