Production Support Engineer

Job title:

Company

Axelon Services

Job description

Job Title: Production Support Engineer
Location: Montre’al, QC
Schedule: Mon – Sun, 5 days a week, 9AM – 6PM; Rotational on-call shifts over weekends (2x/month)Main Responsibilities:The technical engineer has broad responsibilities for the deployment of related processes and services. This includes:

Participate in providing design, implementation, management, integration and support ﴾2nd and 3rd levels﴿ for a 24*7 server and network monitoring platform.
Maintain, upgrade and architect solutions in support of streamlined integrations across various system platforms including:

Dynatrace
ITRS Geneos
CA SOI a plus
BMC Discovery a plus
CA AutoSys a plus
Produce documentation on standards and guidelines for regional deployment and use of tools
Manage the relationship with external technology providers to review new products, escalate issues, and provide a single voice from IT Production to these technology providers
Evaluate current methods, software and architecture to propose and implement appropriate processes and tools to improve -automate and secure- OS Engineering and Service Delivery teams Run The Bank activity
Participate in global meetings and liaise with Global counter parts in Paris, UK, LATAM and APAC to ensure consistency and alignment of tools and processes
Attend audit and compliance reviews ensuring the team remains compliant with bank standards and to address any non-compliance
Ensures compliance with any and all related Policies

Requirements:

3-5 years industry experience in a technology monitoring and architectural capacity
Basic administrative knowledge of Windows and Unix operating systems
Fluent in Portuguese/Spanish
Basic knowledge of networking
Proficiency with SQL and database concepts
Familiar with Python and/or other scripting tools

Skills:

Ability to create a collaborative environment and deliver a consensus agreement with key IT personnel
Good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools
Ability to work effectively in geographically dispersed cross-functional teams
Ability to coordinate with various technical and non-technical teams to achieve quality results
Introduce new ideas and processes which improve performance and productivity
ITIL and process minded