Program Coordinator I (Galveston, Tx)

Texas A&M University


Job Title

Program Coordinator I (Galveston, Tx)

Company

Texas A&M College

Division

Workplace Of Admissions

Proposed Minimal Wage

Commensurate

Job Location

Galveston, Texas

Job Kind

Workers

Job Description

Our Dedication  

Texas A&M College is dedicated to enriching the training and dealing atmosphere by selling a tradition that respects all views, skills & identities.  Embracing various opinions and views strengthens our core values that are: Respect, Excellence, Management, Loyalty, Integrity, and Selfless Service.

Who we’re

We’re the ocean campus of Texas A&M College at School Station. Our workers come from all through the world, with many various views, skills, identities, and pursuits. Aggies by the Sea promote a welcoming and extremely productive work atmosphere.  We help the college’s targets to recruit and retain a high quality workforce and encourage life-long studying practices. We’ll do our half to help you in your new place and encourage you to make the most of coaching and growth alternatives which can be out there that can assist you achieve success.

What we wish
The Program Coordinator I (CRM Specialist I) serves on the Slate Buyer Relationship Administration (CRM) workforce and offers growth and help for occasion administration, communications, type constructing, software cycle upkeep, and all further database duties assigned inside Slate for the Workplace of Undergraduate Admissions. Assists in sustaining the Slate Assist Desk, a ticketing device utilized by the Slate workforce to take care of a excessive stage of service to all Slate CRM constituents, and all further instruments utilized for mission administration. Assists in documenting enterprise practices, employees coaching, monitoring counselor and consumer portals, assists with account reconciliation, and constructing new database performance.

What it’s essential to know  

Wage Vary: $36,512- $46,924.80/yearly; To be based mostly on chosen rent’s {qualifications}.

Particular Word: A cowl letter and resume are strongly really useful. It’s possible you’ll add them on the appliance below the CV/Resume part.

Different Elements: Some journey could also be required. This place is positioned in Galveston, TX.

Required Schooling and Expertise:

  • Bachelor’s diploma or any equal mixture of schooling and expertise

  • Two years of administrative expertise

Required Information, Expertise, and Talents:

  • Should display a dedication to session and cooperation with college students, college, employees and directors.

  • Should possess sturdy interpersonal and communication expertise with the flexibility to visualise, arrange, and supply suggestions.

  • Robust laptop expertise to incorporate Microsoft Excel, Phrase, and Outlook.

  • Robust verbal and written communication expertise.

  • Should display the flexibility to work with people and communities with completely different views, skills & identities.

  • Capability to multi-task and work cooperatively with others.

Most popular {Qualifications}:

  • A number of years of cloud-based software expertise.

  • A number of years of expertise managing a number of constituents.

  • Earlier expertise working in increased schooling admissions or associated subject with organizational processes most popular.

  • Expertise with SLATE or different CRM Methods, and/or software program programs.

  • Capability to perform in a deadline- pushed atmosphere with a number of tasks concurrently.

  • Prior information of Slate CRM or display a excessive aptitude to study.

Tasks:

  • CRM Database Administrative Assist – Helps and configures the Slate Assist Desk ticketing device (JitBit) which is utilized by the Slate CRM Database workforce to trace work order requests. Configures ticket classes and sub-categories, constructing automation guidelines, constructing templates to help various ticket classes, constructing canned auto responses, creating communications, assigning incoming tickets to corresponding technician and coordinating weekly and month-to-month analytic stories. Tracks pending, present, and future work order requests to help all mission administration efforts. Assists the Slate CRM Database Workforce with organizing and prioritizing mission load and highlights any traits found whereas analyzing ticket submissions. Organizes and leads bi-annual overview of ticketing system and make options on enhancements to be made. Maintains weekly standing conferences for Slate workforce, together with in-person and digital conferences. Maintains and arrange standing assembly agendas. Helps CRM Database coaching efforts. Develops and updates coaching supplies and delivers coaching classes. Participates in weekly workforce conferences. Responds to inquiries concerning Slate CRM Database.

  • CRM Database Upkeep – Maintains the performance and enlargement of the capabilities of the Slate CRM Database. Assists with Slate CRM Database updates, upkeep, and testing, together with high quality management reporting and information integrity evaluation. Coordinates and improves assigned database stories, together with textual content messaging stories. Collaborates with enterprise models and the Slate CRM Database workforce to resolve database and/or information points. Assists with information flows out and in of the Slate CRM Database. Participates in annual cycle prep.

  • Constituent Administration and Assist – Helps constituents assigned to Slate CRM Database Directors, together with the community of Slate customers throughout Texas A&M College at School Station. Compiles statistics for database program, reminiscent of work order decision and consumer administration. Completes all work requests assigned by way of Slate Assist Desk, which can embrace kinds, occasions, populations, dataset add, scheduler occasions, folder creation, queries, stories, touchdown pages, portals or template request. Assists CRM Database Workforce with constituent mission timelines and recruitment efforts.

  • Skilled Growth – Attends and presents at state, regional, and/or native conferences. Represents the Workplace of Admissions on campus, throughout the group, and/or on the state stage when wanted. Performs different duties as assigned.

 

We’re a prestigious college with sturdy traditions, Core Values, and a group of caring and collaboration. 

  • Well being , dental , imaginative and prescient , life and long-term incapacity insurance coverage with Texas A&M contributing to worker well being and primary life premiums.

  • 12-15 days of annual paid holidays.

  • As much as eight hours of paid sick go away  and at the least eight hours of paid trip every month.

  • Automated enrollment within the Trainer Retirement System of Texas.

  • Well being and Wellness: Free train packages and launch time

  • Skilled Growth: All workers have entry to free LinkedIn Studying  coaching, webinars, and restricted monetary help to attend conferences, workshops, and extra 

  • Worker Tuition Help and Academic Launch time   for finishing a level whereas a Texas A&M worker.

Directions to Candidates: Purposes obtained by Texas A&M College should both have all job software information entered or a resume hooked up. Failure to supply all job software information or an entire resume might end in an invalid submission and a rejected software. We encourage all candidates to add a resume or use a LinkedIn profile to pre-populate the net software. 

All positions are security-sensitive. Candidates are topic to a felony historical past investigation, and employment is contingent upon the establishment’s verification of credentials and/or different data required by the establishment’s procedures, together with the completion of the felony historical past verify.

Equal Alternative/Affirmative Motion/Veterans/Incapacity Employer.

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