Program Manager – Ambulatory Ops Improvement – Full Time 8 Hour Days (Exempt) (Non-Union)

University of Southern California (USC)


Posted: 04-Jun-23

Location: Los Angeles, California

Salary: Open



Internal Number: REQ20134645

The Program Managers is responsible for the fulfillment of organizational programs by coordinating activities to execute quality and improvement programs. They will provide strategic guidance to teams and program stakeholders and will oversee the progress of program operations. They are responsible for management of the program, giving detailed attention to strategy, project delegation, and program implementation. The position also assists in the deployment of support tools and ensures that they are effectively used on an operational basis. Manage communication, program roll out and program facilitation as assigned.

The Program Manager, Ambulatory Operations Improvement Office facilitates initiatives across Keck Medicine of USC that promote operational excellence and business growth. The candidate will display leadership and sound organizational and analytical skills, while working collaboratively with operational and clinical leaders to improve operational performance as well as managing initiatives that facilitate business growth. The Program Manager also leads all aspects of the MHA Administrative Fellowship program and provides oversight to the MHA residency program for USC students. The Program Manager also participates in the deployment of the Keck Operating System by developing strategy A3, KPIs, project-plan, visualization, and huddles for areas the position is actively involved in. The scope of activities for the Program Manager include the managing of special projects, including but not limited to the operationalization of new technologies and processes, business modeling, program and process development, creating collaborative relationships with all stakeholders, implementing lean design while developing business solutions with stakeholders, managing the integration of performance improvement projects in the organization and analyzing data obtained from numerous information systems and employ the judgment necessary to determine the accuracy and applicability of the conclusions.

Essential Duties:

  • 1. Facilitates strategic decisions and provides leadership direction within the organization to optimize management of scope, financials, and schedule as it impacts project execution.
  • 2. Must be dependable, have integrity, initiative, tact, ability to work on details, ability to learn and possess a sense of values and ethical standards.
  • 3. Partners with department leaders, process owners, and clinicians in the organization to create and develop project plans; drive results and revise plans as appropriate to meet changing needs and requirements while maintaining linkage between projects, business needs and customer priorities.
  • 4. Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
  • 5. Develops management objectives and policies for program and business development. Interprets objectives, policies, and procedures.
  • 6. Demonstrates ability to establish constructive working relationships with members of departmental staff by performing duties in a cooperative and helpful manner.
  • 7. Coordinates the activities of the assigned departments with other departments both within and outside the hospital; Resolves problems with department heads concerning use of resources; Encourages and maintains open lines of communication with all project stakeholders.
  • 8. Skills in business modelling to air the creation and development of complex programs, analyzing information/situations, defining problems, articulating logical recommendations, and recognizing alternatives and their implications.
  • 9. Leverage hospital data systems to review and analyze financial information for complex difficult and varied management needs.
  • 10. Leverages the Keck Operating System to drive programs by developing A3, KPIs, visualization, boards, huddles, and area of support.
  • 11. Participates in administrative staff meetings and attends other meetings as assigned.
  • 12. Performs other duties as assigned or requested.

Required Qualifications:

  • Bachelor’s degree in a related field
  • 1 year Performance improvement experience.
  • Strategic planning and critical thinking skills for problem solving and identification of solutions.
  • Proficiency of both theoretical and practical aspects of project management including tools and techniques (formal project planning, risk/issue management, governance, cost/benefit analysis, project change controls, etc.)
  • Ability to facilitate working sessions with large, cross-functional, multidisciplinary teams.

Preferred Qualifications:

  •  Master’s degree (MHA, MBA) Degree or equivalent degree
  • Experience with Microsoft Visio and Project
  • Project Management Professional (PMP) PMP preferred or other applicable/credentialed project management certifications Working knowledge of project management

Required Licenses/Certifications:

  • Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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About University of Southern California (USC)
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations.

As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
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