Programme Manager

Overview of IHA

InterEuropean Human Aid Association (IHA) is a grassroots organisation providing humanitarian aid and assistance to refugees, asylum seekers and people in need. We support thousands of individuals in Northern Greece with essential relief supplies, as well as providing a space for learning, integration and building community. IHA has operated in Northern Greece since 2016 and is currently running a warehouse in Diavata and a community centre in Lagadikia. We strongly focus on providing support around the principle of dignity first. We work collaboratively and are open to building new connections, while making sure to maintain sustainable operations for our team and our target group, and remaining flexible and independent.

Background

IHA has operated in Northern Greece for over nine years, building a strong network with humanitarian grassroots organisations, as well as with local actors and initiatives supporting forcibly displaced people in Europe. Today, IHA operates in Northern Greece, primarily in supply management, logistics, informal education, community building, and inclusion support. We work closely with local actors to assist people on the move to access services, develop networks, skills and tools, and move towards self-reliance and independence in their new place of residence, guided by the principle of dignity first.

Overview of the Position

IHA is looking to recruit a full-time Programme Manager to start in early April 2025. The Programme Manager is a key member of the Greece Management Team, acting as a focal point for local, regional and international partners, providing operational oversight, and serving as the main link between IHA’s back office and its team in Thessaloniki. The position is largely office-based. The Programme Manager contributes to the running of IHA’s projects by providing administrative and HR support, strategic guidance, organisational representation, and advisory support in the development and implementation of projects. The Programme Manager is a key contributor to the running of IHA’s operations, ensuring that projects fit in with the organisation’s objectives, and driving its further professionalisation and growth.

The Programme Manager works closely with the Logistics Manager, Project Manager and Team Manager (Thessaloniki-based, full-time), as well as the Operations Director (remote-based, part-time). IHA has a semi-flat hierarchical structure meaning that there is cooperation and dialogue across the organisation. The ideal candidate is intrinsically motivated, adaptable, passionate about the cause, and able to work on their own initiative and with limited supervision in a challenging environment.

Key Responsibilities

Human resources:

• Act as the designated safeguarding lead for IHA’s team in Greece
• Oversee adherence to, training on and further development of IHA’s policy framework
• Manage and oversee the recruitment and onboarding of management positions in IHA according to safer recruitment guidelines in cooperation with the Operations Director and Greece Management Team

Partnerships:

• Organisational representation, focal point for local, regional and international partners
• Lead in maintaining existing relationships and identifying opportunities for collaboration
• Administrative tasks related to partnerships including agreements and external reporting

Programmes:

• Project evaluation, development and implementation of M&E tools
• Lead role in ensuring safety and security of projects and team, developing risk assessments
• Support Project Managers with the development and implementation of projects in line with organisational strategy, policies and budget
• Contribute to formulating medium to long term strategic objectives and monitor progress in cooperation with the Operations Director and Greece Management Team

General administration:

• Responsible for organisation’s properties including building maintenance and bills, as well as supporting the Operations Director with contract renewal
• Liaise with lawyers, landlords and repair technicians
• Support the Operations Director with legal and accounting responsibilities related to IHA’s Greek branch

Applicant Profile

Essential:

• Willing to relocate to Thessaloniki, Greece
• At least 3 years of experience in team/project management within a humanitarian aid project
• Ability to set priorities and think strategically across the short, medium and long term
• Able to spot opportunities for growth and quality improvement, able to solve challenges and create solutions
• Strong written and verbal communication skills with an excellent command of English
• Greek language skills (as required for written and verbal communication with landlords, repair technicians, accountants, lawyers and the local community)
• Strong independent work ethic and hands-on mentality
• Excellent problem-solving, analytical and decision-making skills
• Highly motivated and passionate about IHA’s work
• Strong interest and understanding of the refugee/humanitarian context in Greece
• Strong interpersonal, relationship management and negotiation skills
• Adept at working in variable context, comfortable with unpredictability and change
• Well-developed computer skills, digital problem solver
• To maintain organisational stability we are looking for a commitment of at least 6 months. Preference will be given to candidates who are able to commit for longer
• Must be eligible to legally reside in Greece (we are not able to sponsor visas)

Desired:

• Driving licence (class B) valid in Greece. Confident driving regularly a 7-seater or a van

Our offer and conditions

• A volunteering opportunity to work for an important and meaningful cause as part of a dedicated team
• 40-hour work week, Monday-Friday
• Time-off policy in place
• Stipend for living expenses
• Additional expenses covered include transportation to and from work, prepaid SIM card, and additional allowance for time-off expenses