Programme Monitoring Officer

Hardship Level (not applicable for home-based)

C

Family

UNOPS IICA2

2024-09-01

August 26, 2024

1. General Background:
(Brief description of the national, sector-specific or other relevant context in which the individual contractor will operate)
As of May 31, 2024, the Democratic Republic of Congo (DRC) is currently hosting 526,249 refugees, with the majority located in the provinces of Ubangi, Ituri, and Kivu. Additionally, there are over 7.3 million internally displaced persons (IDPs) in the country, primarily situated in the provinces of Ituri, Kivu, and Tanganyika.
UNHCR is actively involved in leading efforts to protect and provide shelter, non-food items, and camp coordination and camp management (CCCM) for IDPs. Working in collaboration with various partners, UNHCR plays a vital role in supporting the government to ensure the safety and assistance of IDPs, while also working on durable solutions where possible.
When it comes to refugees, UNHCR is spearheading the Refugee Coordination Model, focusing on protection, durable solutions, inclusion, empowerment, self-reliance, and building resilience for refugees and asylum seekers. UNHCR is also addressing the reintegration needs of Congolese individuals who are returning to the DRC after being refugees in other countries for an extended period.
As part of its transformation agenda, UNHCR has recently introduced a new result-based management approach and tools to aid in the implementation and monitoring of Multi-Year Multi-Partner (MYMP) Strategies for its country operations.
In 2022, UNHCR in the DRC renewed its partnerships to align with its goals for 2022-2026 and respond effectively to ongoing emergencies in the region. The organization is focused on reinforcing program monitoring to ensure that its protection strategy is successfully implemented by 2026.
To navigate the challenges and competing priorities inherent in implementing UNHCR programs directly and indirectly, as well as managing resources and grants effectively, having a dedicated international and bilingual (English and French) Programme Monitoring Officer is crucial. This officer will be based in Kinshasa, DRC, but will support program monitoring activities throughout the country, including field missions to assist program teams on the ground.
2. Purpose and Scope of Assignement:
(Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable)
Under the supervision of the Assistant Representative (Programme) and supported by the Senior Programme Officer, the Program Monitoring Officer will have the primary responsibility of monitoring UNHCR programs on a day-to-day basis. In addition to program-related tasks, the Program Monitoring Officer will also be responsible for developing donor proposals, in addition to tracking their implementation. Field missions may also be necessary to provide on-site support to program teams when required.
The officer may receive guidance from other relevant sections and units within UNHCR, as well as adhere to UNHCR Manual, results-based management principles, protection standards, financial rules and regulations, and global reforms and developments within UNHCR and the specific country context. Utilizing tools such as Board and MUfanisi, the officer will conduct daily monitoring activities and adapt to new monitoring tools as they become available. Keeping abreast of political, UN, and humanitarian reforms and developments, the officer will work closely with Evaluation and Reporting colleagues.
Working in collaboration with assistant monitoring officers in the field, results managers and multifunctional teams, the Program Monitoring Officer will support the Representation in executing its monitoring strategy including reporting on key performance indicators. Externally, the officer will engage with individuals representing UNHCR on reporting, monitoring, fundrasing and other related matters with counterparts in other organizations or national governments.
Under the direct supervision of the Assistant Representative (Programme) in Kinshasa, the key responsibilities of the Program Monitoring Officer will include:
Leadership and Management
– Lead the evaluation of the five-year plan.
– Develop and manage the operation’s monitoring portfolio to ensure consistency and coherence in UNHCR’s monitoring activities.
– Establish and manage UNHCR’s monitoring approach, systems, and tools for protection, assistance, and solutions results, in collaboration with relevant teams.
System Setup and Data Analysis
– Set up monitoring systems, track and analyze indicators, and share results with senior management to guide program and management decisions.
– Guide teams in data collection methodologies, sources, management, and analysis in collaboration with evaluation, data, and IM staff.
– Ensure coherence in monitoring standards, plans, tools, indicators, and resources across UNHCR and project partners, aligning with protection and solutions principles.
Reporting
– Prepare and submit regular reports on monitoring activities, findings, and outcomes to senior management and stakeholders.
– Ensure accurate and timely reporting on program performance and progress in line with UNHCR’s standards and donor requirements.
– Prepare and submit comprehensive donor reports that meet donor specifications and deadlines, ensuring the integration of monitoring data and findings.
– Lead the mid-year review and year-end reporting exercises, ensuring thorough analysis and documentation of program progress and outcomes.
Support and Training
– Support senior management in interpreting monitoring findings, suggesting corrective actions, tracking decisions, and communicating findings to stakeholders.
– Train UNHCR and partner staff in results-based management monitoring standards and procedures.
Collaboration and Coordination
– Collaborate with partners and stakeholders to align monitoring approaches across multi-partner initiatives and engage in UN fora on monitoring.
– Link monitoring processes to the operation’s evaluation and risk management plan.
– Collaborate with Evaluation colleagues to develop innovative monitoring solutions, facilitate knowledge sharing, and contribute to UNHCR’s global monitoring community of practice.
– Seek technical support from regional and headquarters monitoring and evaluation advisors for coordinating priority M&E activities.
Fundraising
– Provide data and insights from monitoring activities to support fundraising efforts and inform donor proposals.
– Collaborate with the fundraising team to ensure alignment of monitoring findings with donor requirements and expectations.
Other Responsibilities
– Perform other related duties as required
 
3. Monitoring and Progress Control
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
More specifically, and related to this position, the Program monitoring officer will be subject to monthly reviews with his supervisor in order to assess the progress made towards achieving the main objectives and tasks that were at stake during that period.
Mainly, those will comprise of :
– Ability to provide timely monitoring of the MYMP, including leading the mid term evaluation of the MYMP.
– Monthly Availability of earmarked funding implementation status.
– Monthly updates of monitoring and other system tools to ensure coherence at operational levels, including MUfanisi, monitoring spreadsheets, and other monitoring tools.
– Monthly contributions to reporting, fundraising and advocacy, supporting multi-functional teams across the country.
4. Qualifications et Experience
(List the required education, work experience, expertise and competencies of the individual contractor. The listed education and experience should correspond with the level at which the contract is offered.)
a. Education (Level and area of required and/or preferred education)
• Degree Level : Masters Degree in International Relations
• Type of Degree: Humanitarian Action; International Cooperation; Sustainable development; Peace.
b. Work Experience:
A minimum of five years Program and Reporting related experience. Hands on experience on program monitoring, resource mobilization, donor relations, reporting, grants overseeing and as a researcher.
c. Langues :
d. Key Competencies
(Technical knowledge, skills, managerial competencies, or other personal competencies relevant to the performance of the assignment. Clearly distinguish between required and desired competencies)
• Knowledge of UNHCR Programming and monitoring tools including MUfanisi and COMPASS.
• Good understanding of UNHCR mandate and of the UNHCR Programme management cycle.
• Good analytical, Innovation, creativity and problem solving skills.

Standard Job Description

Programme Monitoring Officer

Organizational Setting and Work Relationships
The Programme Monitoring Officer may work in a field operation or as part of a Regional Bureau or in a Division. The incumbent typically works under the overall guidance of the Senior Programme Monitoring Officer or the Senior Programme Officer or other senior staff. S/he may receive indirect guidance from other sections and units relevant to the country programme(s) or to global quality assurance standards. UNHCR Manual, UNHCRs Results-based management and protection principles, UN/ UNHCR financial/budgetary rules and regulations and UN/ UNHCR wide reforms and developments globally and in a given country context will guide the work of the Programme Monitoring Officer. S/he is also expected to stay abreast of the challenges posed to the country by the political context, the UN and humanitarian reform and institutional developments. S/he is expected to work very closely with the Evaluation Colleagues
The incumbent may supervise a team of both professional and support staff.
Externally, engages predominantly with persons and represents UNHCR on subject matters related to monitoring issues (e.g. counterparts in other organizations or at working level in national Governments).

The incumbent is expected to work in line with the multi-functional team (MFT) approach as defined within the Program Manual, ensuring the participation of relevant stakeholders in all phases of the Program Management Cycle.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
– Support the development and management of the operation’s monitoring portfolio and the consistency and coherence of UNHCRs monitoring activities.
– Assist in setting up and managing UNHCR’s approach, systems and tools for monitoring protection, assistance and solutions results (impact, outcomes, outputs) together with relevant teams and ensure a results based monitoring culture throughout the operation and the operations management cycle.
– Support the development of sound Theories of Change and related Results Frameworks, the measurability of multi-year protection and solutions strategies and annual plans and appropriate measurement tools and indicators. Support evaluation planning for Results Frameworks
– Support setting up monitoring systems, the tracking and analysis of indicators and sharing with senior management to guide programme and management decisions.
– Guide teams in data collection methodologies, data sources, management and analysis, including qualitative and quantitative data, in close collaboration with evaluation, data and IM staff.
– Support coherence on monitoring standards, plans, tools, indicators and resources across UNHCR and project partners and that protection and solutions principles, including age, gender and diversity and data protection, guide all monitoring actions.
– Support senior management on monitoring findings and possible course-correcting actions, keep track of management decisions and follow-up actions and communicate monitoring findings to key stakeholders.
– Guide and train UNHCR and partner staff in UNHCRs results based management monitoring standards and procedures.
– Cooperate and coordinate with partners and stakeholders to facilitate coherence of monitoring approaches across multi-partner initiatives and engage in UN fora on monitoring (UNDAFs, HRP, RRP etc.).
– Support processes to link monitoring to the operation’s evaluation and risk management plan.
– Facilitate. In partnership with Evaluation colleagues, innovative solutions for monitoring and facilitate lessons learning within the operation, UNHCR in the region and globally, and among other stakeholders and contribute to UNHCRs global community of practice on monitoring.
– Seek advanced technical support from and collaborate with regional and headquarters monitoring and evaluation advisors for overall coordination of priority M&E activities.
– In the bureaux assist in determining thematic areas or projects for decentralized evaluations.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications

For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education
International Relations; Business Administration; Social Science;
Economics or other relevant field.

Certificates and/or Licenses
Programme Management;

Relevant Job Experience
Essential:
Experience in planning, monitoring and evaluation in an international development and/or humanitarian context. Experience in setting up systems and rolling out monitoring frameworks. Experience in results-based management. Experience in managing a variety of internal and external stakeholders in a cross-cultural professional environment.

Desirable:
Demonstrated experience in collaborating with UN development or humanitarian actors, frameworks and coordinating mechanisms. Experience in working with Government and institutions. Experience in data management and statistics, including surveys and indicator management. Experience with organisational change processes. Experience with UN programming. Experience in strategic planning processes and in coordinating and drafting strategies and plans, in particular on protection and solutions, advocacy, or partnership building.

Functional Skills
EL-Monitoring and Evaluation
PG-Programme Planning
PG-Results-Based Management
IM-Information Management (related technical requirements & Operating Procedures)
DM-Data Management
PG-UNHCR’s Programmes
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages

,

,

Desired Languages

French

,

English

,

Additional Qualifications

Skills

DM-Data Management, EL-Monitoring and Evaluation, IM-Information Management (related technical requirements & Operating Procedures), PG-Programme Planning, PG-Results-Based Management, PG-UNHCR’s Programmes

Education

Bachelor of Arts (BA): Business Administration, Bachelor of Arts (BA): Economics, Bachelor of Arts (BA): Social Science, Masters of Arts (MA): International Relations

Certifications

Programme Management – Other

Other information

This position doesn’t require a functional clearance

Home-Based

No