Programme Support Assistant

17358BR

Cardiff College of Healthcare Sciences

Administrative Help

Advert

Programme Help Assistant

We’re in search of Programme Help Assistant to hitch the Programme Help crew within the College of Healthcare Sciences. The crew has duty for offering a excessive degree, proactive administrative assist service for the undergraduate and postgraduate programmes throughout the College.

On this position you’ll:

• work intently with Programme Managers and different educational workers members, endeavor duties to assist the coed expertise
• act as some extent of contact for face-to-face, e mail and phone pupil queries 
• assist conferences (e.g. getting ready agendas and taking minutes)
• observe normal working procedures to finish duties

We’d like to listen to from you for those who:

• have the power to speak successfully and professionally with a variety of individuals
• have expertise of working in an administrative setting
• get pleasure from working as a part of a wider crew

We are able to give you the possibility to work in a vibrant organisation, with

nice advantages

and alternatives for development. We’re a proud Residing Wage supporter.

This position is eligible to be supplied on a blended working foundation, that means that in addition to spending time engaged on campus it’s possible you’ll spend a while working from one other location, e.g. your own home. The College is dedicated to providing this flexibility, wherever the position and enterprise want permits, supporting work-life steadiness.

Please contact Dianne Martin ([email protected] ) for a casual, confidential dialogue in regards to the position.

This place is full-time, 35 hours every week and fixed-term till thirty first July 2024. 

Wage: £23,700 – £24,533 each year (Grade 3).
Appointments to roles at Cardiff College are often made at backside of scale until in distinctive circumstances.

Date advert posted: Tuesday, 17 October 2023

Closing Date: Tuesday, 31 October 2023

Please bear in mind that Cardiff College reserves the best to shut this emptiness early ought to adequate functions be acquired.

Cardiff College is dedicated to supporting and selling equality and variety and to creating an inclusive working setting. We consider this may be achieved via attracting, growing, and retaining a various vary of workers from many alternative backgrounds.  We subsequently welcome candidates from all sections of the neighborhood no matter intercourse, ethnicity, incapacity, sexual orientation, trans id, relationship standing, faith or perception, caring obligations, or age.  In supporting our staff to attain a steadiness between their work and their private lives, we may also think about proposals for versatile working or job share preparations.

Job Description

JOB PURPOSE

Present an administrative service to the College/Directorate, participating in and finishing a variety of routine duties to satisfy operational and customer support necessities. Present assist and steerage on all areas of programme supply, make sure the Programme Help crew is supported, and key duties undertaken.

This position is eligible to be supplied on a blended working foundation, that means that in addition to spending time engaged on campus you can even select to spend a while working from one other location, e.g. your own home. The College is dedicated to providing this flexibility, wherever the position and enterprise want permits, supporting work-life steadiness.

As the most important college in Wales – and a significant employer, with greater than 7,000 workers – we’re an bold and progressive college positioned in a wonderful and thriving capital metropolis. We are able to give you the possibility to work in a vibrant organisation, with nice advantages and alternatives for development.

DUTIES & RESPONSIBILITIES
Key Duties

• Cope with a variety of enquires from inside (workers & college students) and exterior (members of the general public) clients in knowledgeable method, establishing their wants and adapting the usual responses accordingly.
• Work with others to make suggestions for the event and enchancment of present College processes and procedures.
• Create good working relationships with key contacts to assist enhance service ranges.
• Undertake quite a lot of administrative duties to assist the crew and division.
• Collect and evaluate knowledge to replace administrative methods comparable to databases and spreadsheets, ensuring the data is correct, and highlighting to your line supervisor primary developments and patterns.
• Actively contribute to the success of the crew and assist the supervision and administration of it.

Particular Duties

• Produce documentation, plan and organise conferences, take minutes / notes and guarantee any journey preparations are made.
• Document and report on pupil attendance/absence as required by every programme.
• Act as the primary level of contact for pupil enquires through e mail, phone and in-person.
• Course of pupil bills.
• Administer and act as the primary level of contact for queries regarding the eportfolio system.
• Help the Programme Administration Supervisor within the manufacturing of programme handbooks to incorporate proof studying and formatting.
• Create and keep documentation for every programme as required.
• Present a complete administrative service for programmes and modules.
• Observe normal working procedures when finishing duties, to make sure consistency.
• Develop normal working procedures for brand new and revised processes, throughout the scope of the position.
• Help induction associated actions as directed by the Senior Programme Help Officer.
• Act as a contact level for queries relating to Studying Central.
• Present common Studying Central assist to workers.
• Be certain that all start-of-year and end-of-year programme processes are accomplished appropriately.
• Help the enrolment processes for all programmes/modules.
• Help the distribution of uniform, identify badges and different objects, as directed by the Programme Help Officer.
• Be certain that information of programmes, insurance policies and procedures supplied by the College is present and pertinent to underpin the assist supplied to the Programme Managers.
• Preform proper to work checks as directed by the Senior Programme Help Officer (coaching supplied).
• Present assist to different Skilled Companies groups throughout the College of Healthcare Sciences as required.

  Normal Duties

• Abide by all College insurance policies and endure applicable private {and professional} improvement.
• Carry out different duties which aren’t included above, however which can be in keeping with the position.
• Uphold the Skilled Companies Values & Behaviours or native equal.

Particular person Specification

We wish to make use of folks with all kinds of experiences. We welcome functions from all sections of the neighborhood no matter intercourse, ethnicity, incapacity, sexual orientation, trans id, relationship standing, faith or perception, caring obligations, or age. We’re significantly searching for functions from candidates who come from backgrounds which might be underrepresented on the College, together with folks from Black, Asian and Minority Ethnic communities.

We’re in search of a crew participant who will work with colleagues to offer a terrific service to workers and college students. You don’t have to have labored for a College earlier than; this is a chance to point out your potential and begin or proceed your profession at Cardiff College.

This position could also be a possibility so that you can construct in your expertise from working in a earlier administrative position or setting, displaying your transferable expertise and potential to achieve success within the position. You need to be captivated with growing your information and expertise to change into a valued member of the crew.

Your utility can be assessed in opposition to the next important and fascinating standards for the position. Please copy and paste this part into a brand new doc and provides clear examples of how one can proof assembly every standards by writing beneath every one. You possibly can draw on components from any side of your life (e.g. work, dwelling, training/{qualifications} or neighborhood life) so long as you concentrate on their relevance to the position.

Please save your supporting assertion in a separate doc with the title [YOURNAME-BR NUMBER-JOB TITLE] and fasten it to your utility within the recruitment system, obtainable right here .

Please word that these are additionally the factors shortlisted candidates can be assessed in opposition to at interview and/or by different means (e.g. a expertise take a look at).

Important Standards

Skill to hold out quite a lot of administrative duties, together with writing clearly and concisely.

Expertise of working in an administrative or workplace setting.

Expertise of utilizing frequent workplace IT packages (e.g. MS Workplace, e-mail and many others.).

Skill to arrange and keep normal administrative methods and procedures, together with utilizing College methods to collate and file knowledge on-line and in exhausting copy. (Coaching can be supplied the place required).

Skill to speak with a variety of individuals successfully and courteously while sustaining skilled requirements, adapting your language and magnificence of communication relying on who you might be speaking with.

Skill to work nicely along with your crew, figuring out give recommendation, steerage and suggestions (to colleagues and members of the general public) as applicable. 

Skill to cope with requests for info or service, resolving buyer points the place applicable, or with the ability to escalate the place needed.

Skill to plan and organise your personal workload inside agreed timelines as set by your Line Supervisor.

Skill to make use of your initiative to unravel issues and reply to queries, guaranteeing compliance with normal procedures and practices.

A willingness to undertake additional coaching and improvement.

Fascinating Standards

Expertise of working in a better training setting.

Skill to talk / perceive Welsh or a willingness to be taught.

Extra Data

HOW WE WILL SUPPORT YOU IN PERFORMING THIS ROLE

We wish to assist and develop you within the position, utilizing a mixture of the next that will help you attain your full potential.

Common one-to-one conferences along with your crew chief.

An skilled and supportive crew round you.

Help to undertake job-relevant coaching and improvement, as recognized by your Line Supervisor. This might be casual or might be an apprenticeship resulting in a proper qualification, comparable to Enterprise administration NVQ.

A workers mentoring scheme.

Help to be taught Welsh or to replace language expertise.

Job Class

Admin / Clerical