Programmes Manager

Job id: 086314. Wage: £43,205 – £ 50,585 every year, together with London Weighting Allowance.

Posted: 20 March 2024. Time limit: 14 April 2024.

Enterprise unit: Dentistry, Oral & Craniofacial Sciences. Division: Dentistry, Oral & Cranio College Workplace.

Contact particulars:Katherine Darby-Philpotts. [email protected]

Location: Guys’ Campus. Class: Skilled & Help Companies.

Job description

Working as a part of a group to make sure constant administration and supply of taught programmes throughout King’s via offering prime quality administrative assist. Chargeable for the operational administration of a group of programmes throughout the College, making certain well timed and efficient supply in accordance with college and College priorities, timelines and insurance policies. Making certain consistency of course of, high quality and efficacy of service & that the group present a excessive stage of buyer assist to related stakeholders. Offering management and line administration to Programme Officer and Senior Programme Officer roles, allocating workers useful resource to make sure constant and efficient service supply, and creating and delivering coaching to all ranges to allow and embed service resilience and succession planning. Representing the College in wider college actions and committees, in assist of the College’s pursuits and interesting with college features. Be certain that workers are conscious of their objective and interesting with a shared imaginative and prescient for the college and the College.  

This publish will probably be provided on an indefinite contract. 

This can be a full-time publish – 100% full time equal, in keeping with faculty’s hybrid working coverage

Key obligations

• Monitor and evaluate service supply on a continuing foundation to make sure compliance with agreed timeframes, expectations, key efficiency indicators and repair stage agreements, offering suggestions to group members and setting clear expectations. Tackle contemporaneous and medium-term points and flag long term points to related colleagues.
• Guarantee key actions, equivalent to evaluation and development processes, are accomplished in accordance with college timeframes and insurance policies and to liaise and interact with stakeholders and programme boards as required
• Develop and enhance the service via eliciting and responding to service person suggestions, figuring out and implementing new methods of working via shut working with the Senior Programme Supervisor
• Characterize the College’s pursuits in college vast service enchancment tasks, partaking with related stakeholders, teams, and committees throughout the college to affect change. Working intently with the Senior Programme Supervisor to develop and implement service enhancements
• Work flexibly as a part of a group, supporting others in instances of excessive quantity exercise, and reporting on useful resource points to the Senior Programme Supervisor in a well timed method. Organising new starter inductions. Overlaying workers absence and deputising for the Senior Programme Supervisor as and when required
• Undertake native line administration life-cycle processes, from recruitment, via induction, probation, efficiency administration, enabling improvement and coaching actions and finishing exit processes
• Produce administration info knowledge to satisfy the wants of a variety of stakeholders, together with utilising knowledge to watch completion and high quality of labor undertaken by the group and analysing and offering reviews on knowledge from many sources equivalent to module analysis processes
• Contribute to and inform the event of pupil programs, together with on-line studying platforms and SITS, and supporting enhancements to and implementation of different programs throughout the college. Contributing to and initiating course of enhancements, making certain coaching and assist is offered to the Programme Officer and Senior Programme Officer roles
• Handle sources on a day-to-day foundation to make sure constant service supply, and being concerned in useful resource planning
• Help Senior Programme Officers in managing college students’ pastoral care wants, making certain groups are conscious of signposting college students to related companies and that processes and insurance policies are stored updated
• Have oversight of, examine and reply to formal and casual complaints inside agreed timeframes. Utilise info gathered to tell enhancements to companies and programs at each a neighborhood and a college stage
• Be certain that high quality assurance necessities and, the place required, accreditation necessities are met for all programs. Service committees/boards as directed by your line supervisor
• Guarantee all work is carried out in an expert and well timed method, with applicable confidentiality and sensitivity. Keep an updated data of the Information Safety necessities and to assist Freedom of knowledge and topic entry requests

The above checklist of obligations might not be exhaustive, and the publish holder will probably be required to undertake such duties and obligations as might moderately be anticipated throughout the scope and grading of the publish.  

Expertise, data, and expertise 

Important standards  

1.       Educated to diploma stage or equal expertise. 

2.       Glorious written and verbal communication expertise. Skill to speak info and actions in a transparent and efficient method to a spread of stakeholders and figuring out applicable strategies of supply and strategies to make sure understanding 

3.       Glorious organisational and time administration expertise, with the power to prioritise successfully, delegate duties appropriately and work to tight deadlines. 

4.       Efficient, knowledge pushed, resolution making skill and in a position to train unbiased judgement 

5.       Expertise in using databases and pupil data programs (equivalent to SITS) to supply administration info knowledge to a excessive stage of element and accuracy 

6.       Expertise of supervising work or managing a group, and expertise of managing change, setting requirements and creating excessive performing groups with a improvement centered and proactive fashion 

7.       Mindset of steady enchancment with expertise of working collaboratively with colleagues to determine, develop and implement administrative processes, insurance policies, and programs to boost companies and ship environment friendly and constant operations.  

8.       Adept at stakeholder administration, understanding the wants of each tutorial workers and college students and facilitating dialogue in an expert and warranted method.  Skill to barter with and affect a various group of stakeholders 

9.       Robust dedication to equality and variety within the office and deal with workers wellbeing 

10.   Buyer-focused outlook with a eager curiosity in enhancing the coed expertise; expertise with addressing complaints and repair setbacks in an expert and environment friendly method. 

11.   Adaptability and adaptability to handle organisational change. 

Fascinating standards

1.       Robust expertise within the operational and administrative administration of diploma programmes or different HE-level programs 

2.       Glorious working data of Microsoft packages and confidence in studying new programs. 

3.       Expertise of utilizing digital studying setting to enhance the training expertise of workers and college students