Programmes Officer

Job id: 086825. Wage: £32,979 – £36,396 each year, together with London Weighting Allowance.

Posted: 22 March 2024. Time limit: 09 April 2024.

Enterprise unit: School of Arts & Humanities. Division: Arts & Humanities Cluster Places of work.

Contact particulars:Stephanie Mannion / Zoe English / Laura Aguilera-Cassis. [email protected] / [email protected] / [email protected]

Location: Strand Campus. Class: Skilled & Assist Companies.

Job Description

We’re on the lookout for a Programme Officer to hitch our Skilled Companies group, working inside the School of Arts and Humanities at some of the prestigious universities within the UK.   

The position provides an thrilling alternative to anybody who’s concerned with offering prime quality complete assist for undergraduate and postgraduate programmes.   

You’ll act as the primary level of contact for college kids and tutorial workers, offering an expert, supportive, responsive and personable service. The position helps processes throughout the entire tutorial cycle, making certain correct and well timed report administration throughout a number of programs. This may be a super position for anybody with a ardour for supporting the supply of fantastic training from the center of London. 

This submit can be supplied on an indefinite contract.

It is a full-time submit.

Key Obligations

• Assist scholar lifecycle processes from pre-enrolment actions, by means of induction and registration to commencement and past, utilising programs and databases- e.g. scholar data programs and digital studying environments –  in accordance with greatest observe, making certain consistency of knowledge and figuring out and resolving points
• Assist all scholar evaluation processes according to college deadlines and rules and school and exterior necessities
• Take accountability for supporting the mitigating circumstances course of by processing scholar requests promptly, sensitively and equitably.
• Take accountability for resolving college students’ and lecturers’ enquiries, together with face-to-face, cellphone / Microsoft Groups and by way of e mail, responding inside agreed timeframes and escalating advanced enquiries as applicable.
• Help in making certain that high quality assurance necessities and, the place required, accreditation necessities are met for related programmes. Assist scholar, module and programme analysis processes according to present college greatest observe.
• Servicing committees as directed by your line supervisor.
• Actively take part within the improvement and enchancment of programmes and processes to assist college students and tutorial workers by means of figuring out and suggesting enhancements based mostly on person suggestions.
• Work flexibly as a part of a group, supporting others in occasions of high-volume exercise, offering cowl and supporting the coaching and improvement of recent workers members.
• Take accountability for personal efficiency and improvement, by means of agreeing clear efficiency goals, sustaining up-to-date data and reflecting on personal efficiency.
• Take private accountability for the information high quality of scholar data, making certain data are precisely maintained in accordance with the agreed retention schedules.
• Guarantee all work is carried out in an expert and well timed method, with applicable confidentiality and sensitivity. Keep an updated data of the information safety necessities and to assist Freedom of data and topic entry requests.
• Perform different cheap duties commensurate with the grading of the submit as required.

The above checklist of duties is probably not exhaustive, and the submit holder can be required to undertake such duties and duties as might fairly be anticipated inside the scope and grading of the submit.