Project Administrator

The role of Project Administrator is a permanent position. We will consider applications for
the role on a full or part-time basis, with a minimum of 22.5 hours per week.

The focus of this role is to provide administrative support to HES projects to ensure
back-office functions are efficient and timely. You will work across our fuel poverty and
retrofit projects supporting project managers and key staff to ensure administrative tasks are
completed to a high standard. The role will be varied, and some tasks will change over time as
we secure further funded projects that require administrative support.

Pay and conditions

• The role is full-time however part-time will be considered, (minimum of 22.5 – 37.5 hours
  per week).
• The salary for the role will be £27,121 – £29,803.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life
Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To sort HES inbound post, ensuring items are passed to the correct team or staff member and
  coordinate HES outbound post requests, collating and printing information to send to
  households.

• To coordinate text messages to send to clients who would benefit from our advice services
  and speak to households by telephone and triage households to appropriate HES projects.

• To book home visits for advisors, keeping calendars up to date with appointments,
  cancellations and amendments. Accurately completing the home visits risk assessment when
  required.

• To coordinate events data and bookings across the team and supporting energy advisors with
  event preparation.

• To coordinate retrofit activity with funders and report back on outcomes and queries,
  managing 8+ retrofit staff diaries and keeping them up to date with appointments, cancellations
  and amendments.

• To record client details and follow HES team guidance documents to assess the help and
  support needed. Ensuring to update our client databases and other contact management systems
  accurately.

• Support the internal training programme, making sure evaluations are completed and booking
  inductions for new starters.

To see a more detailed list of responsibilities please see the supporting documents on our website.

Essential attributes for this role include:

• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people at all levels verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seeking support where necessary.
• Highly organised at managing time and a busy workload.

Please note, the above is an overview of the skills required for this role. To see the full
list of essential and desirable skills please see the job description.

How to apply

To apply, please download and complete the application form available from our website. Your
application should demonstrate your suitability for the role against the criteria outlined in
the person specification.

The closing date for applications is Wednesday 4 September by 5pm.

Interviews are expected to take place Tuesday 10 September, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.