Purpose of the Job
The Protection Officer – (Case Management) will be responsible to identify cases, work closely with adults at high risk of harm and provide them case management services according to standardized procedures and protocols. The Protection Officer – (Case Management) will work from case management office in the field and receive and visit cases referred to them, assess their needs and provide them with support as per the action plan developed, ensuring regular follow up. The officer will also be responsible to coordinate with service providers to ensure support the cases. The officer will be working closely with the Protection Coordinator – Case Management supervisor.
You can read more about this position at Job Description & NRC Grade Structure
Generic responsibilities
- Adhere to NRC policies, tools, handbooks, and guidelines.
- Assist with the implementation of the support function portfolio according to plan of action.
- Prepare and develop status reports as required by management.
- Ensure proper filing of documents.
- Promote and share ideas for improvement of the support function.
Specific responsibilities
- Lead the team in daily protection case management activities such as identification of vulnerable people, provision of services to beneficiaries, and referral process
- Provide guidance and supervision to the Protection Case Management Technical Assistants to ensure that activities are carried out in accordance with relevant standards, guidelines and SOPs.
- Regularly accompany the team on the field visits to provide support and guidance and to monitor quality of case management activities.
- Ensure that service mapping is regularly updated in collaboration with CCR team, and it is well explained to the staff.
- Liaise with information management staff and ensure keeping accurate management of data records and databases/trackers, M&E matrix.
- Produce case management report monthly.
- Support protection Team leader and Protection Coordinator in designing and delivering training to the staff to ensure that they are able to carry out proper protection case management activities.
- Ensure that all data and information pertaining to protection monitoring are handled in strict confidence, and in line with applicable data protection and information sharing protocols.
- Attending ad-hoc internal meeting or external meeting/training to represent the protection team and present as necessary.
Generic professional competencies:
- Bachelor’s degree in social science, Human Rights or other related field
- Strong understanding of humanitarian response architecture, particularly in terms of emergency response and humanitarian protection
- Ability to write detailed case work in English
- Knowledge of human rights and protection with a focus on vulnerable individuals
- At least two years working experience of implementing case management, individualized assistance preferably in humanitarian context with INGOs and or other international implementing partners.
- Good understanding of risks, stakeholders, and dynamics relevant to humanitarian protection of vulnerable displaced persons in Afghanistan
- Good understanding of the gender dynamics at play and the way it requires adaptation.
- Knowledge and prior working experience in southern provinces
- Demonstrated understanding of working with vulnerable adults
- Demonstrated strong ability in English and Local languages (Pashto and Dari)
- Strong interpersonal skills
- Advanced computer skills, especially in Microsoft Word, Excel, Power Point and Outlook
Behavioral competencies
- Strategic thinking
- Planning and delivering results
- Working with people
- Communicating with impact and respect
- Analysing
- Handling insecure environments
We Offer
- Monthly Salary based on NRC Afghanistan Salary Scale.
- Mobile Phone with Top up Credit card.
- NRC will cover staff plus four (4) depended for medical insurance.
- One time Eid Bonus per year
- Leave and Holidays accordingly Afghanistan Labor Law.
At NORCAP, we work to better protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.