Provider Relations Call Center Lead

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Provider Relations Call Center Lead

Location: on-site in Helena, MT

Salary: $18-20 DOE plus benefits

Schedule: 8:00 am – 5:00pm, Monday – Friday

Would you like to be a part of a team that plays a vital role in supporting our Montana Medicaid Providers?

About the PR Call Center Lead role:

The individual who fills this position will be responsible for monitoring queues and agents’ tasks and assisting agents on difficult calls. The individual will work closely with the PR Supervisor and PR Manager ensure the team’s training are planned and completed timely. The Lead will handle escalated calls, claim reviews, and call backs. The best candidate for this role will be someone who can multi-task through multiple windows and has experience training. This role is a mentor to the call center team.

Job Requirements:

• High school diploma or GED equivalent
• Experience working with Medicaid/healthcare insurance
• 1 plus years Customer Service experience in an office environment

Desired Skills and Attributes/Successful candidates will have the following skills:

• Proficiency in Microsoft Office, including Excel, Outlook, and Word
• Preferred experience delivering and creating trainings
• Exceptional attention to detail
• Strong analytical and problem-solving skills
• Effective time management abilities
• Excellent communication skills
• Capability to handle multiple tasks simultaneously

What’s in it for you?

Here are a few good reasons in addition to competitive pay to work at Conduent:

• Paid Training
• Medical, dental and vision benefits
• 401K and matching
• Employee discount program
• Career growth opportunities
• Positive employee friendly culture

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $37,440 – $41,600 DOE.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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