Quality Assurance Intern – Spring 2025

Background  
The International Rescue Committee, Inc. (IRC) helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to people forced to flee from war or disaster. At work today in over 40 countries and 28 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to rebuild their lives. The IRC in Baltimore was established in 1999 and currently serves over 2,500 immigrants and refugees per year.  

Scope of Work  
The Quality Assurance Intern will assist the Quality Assurance Coordinator at the Baltimore office of the International Rescue Committee (IRC) in maintaining compliance with grant requirements and organizational policies. This internship supports data tracking and program improvement initiatives within a nonprofit, providing hands-on experience in quality assurance while maintaining data accuracy and ensuring compliance with grant requirements. 

Reports To   
Quality Assurance Coordinator 

Learning Objectives   
-Learning and Development: 
-Gain practical experience in quality assurance and nonprofit compliance. 
-Learn database management and tracking skills. 
-Team Collaboration: 
-Support program teams in achieving quality improvement goals. 
-Contribute to a positive team environment. 
-Skill Development: 
-Improve attention to detail and organizational skills. 
-Enhance communication skills through hands-on experience. 
 
 Responsibilities  
-Data Management: Assist in maintaining accurate records for grant compliance and assist in updating compliance-related documentation. 
-Quality Assurance Support: Assist in implementing quality assurance systems and tools and assist in preparing for audits and compliance reviews. 
-Client Feedback: Assist in collecting and summarizing client feedback to enhance service quality. 
-Administrative Support: Help distribute client satisfaction surveys. 
-Other duties as assigned. 

Minimum Qualifications:

-Microsoft Excel, data entry and other record keeping experience.   
-Interested in nonprofit management and quality assurance. 
-Strong attention to detail and organizational skills. 
-Effective communication skills, both written and verbal. 
-Ability to work collaboratively in a diverse team environment. 
-Database administration skills preferred but not necessary. 
-Prior experience and interest working with refugees and immigrants or knowledge in quality assurance preferred but not necessary. 

Position Details  
• IN-PERSON: Spring 2025  internships will be in-person. This includes a combination of standard office environment, remote work, and field time within the greater Baltimore area. 
• DATES: Internships start with a required in-person orientation on Monday, January 13th, 2025 (approx. 9:30 AM – 3 PM) at the IRC Baltimore office. Regular weekly hours start the week of January 14th, 2025, and will continue through April 11th, 2025 (13 total weeks). 
• HOURS: Internships require a minimum of 15 hours per week for 13 weeks. Interns should be able to come to the office at least 1 day per week. 
• LAPTOP: Interns will be issued an IRC laptop for the duration of the internship to perform both remote and in-office responsibilities.  
• REIMBURSEMENT: Internships with the IRC in Baltimore are unpaid. University credit may be arranged. Spring 2025 interns are eligible for per diem reimbursement at the rate of $15 per day (defined as 7.5 hours) to offset the costs of food and travel of the internship. Interns may also be reimbursed for mileage driven for any approved activities (based on round-trip mileage from the IRC office).  
 
Application Process 
•DUE DATE: apply online at www.rescue.org/careers by 11:59 PM ET on Sunday, November 24th. 
•INTERVIEWS: Applicants selected for interviews will be contacted to schedule interviews. Due to the volume of applications, only applicants who are selected for interviews will be contacted. Interviews will be conducted approximately December 12-17.
•OFFERS: Applicants who have interviewed for positions can expect to receive a decision no later than December 27th, 2024. Confirmations will be due at the latest by January 3rd, 2025. 

Equal Opportunity Employer 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.