Quality Assurance Manager

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Quality Assurance Manager

About PASOS

PASOS is a nationwide non-governmental, nonprofit organization that works to end hunger and poverty in marginalized communities. PASOS is dedicated to providing life-saving assistance during emergencies, improving the wellbeing of vulnerable populations throughout Somalia, with a particular emphasis on development and resilience-building programs. We carry out significant projects that promote long-term stability and empowerment for individuals in need throughout the regions of Southwest State, Banadir, Jubbaland and Galmudug

Organizational Specific Objectives

• Alleviate poverty by improving economic status of vulnerable communities through enhanced food production by providing farm implements and inputs and diversification of income generating activities
• enhance emergency response and livelihood crisis intervention through provision of Food/Cash/Non-food items Relief kits delivery, Livestock take-off /re-stocking, Water trucking to pastoralists and provision of temporary shelters.
•  Improve access to Water, Sanitation and Hygiene (WASH) conditions of the poor communities through construction and/or rehabilitation of water catchment dams, installing water tanks and construction of underground water tanks, provision of sanitation facilities and hygiene awareness training and promotion hygiene education.
• Improve access to education by children and youth through provision of facilities, teaching and learning materials.
• Eradicate harmful cultural practices like Female Genital Mutilation (FGM) and early marriages.
• Increase opportunities for youth and Adult to further their education through distance learning.
• Improve health status of communities through health education; environmental cleanliness, hygiene promotion and increasing access to primary health and child care centers in area of operation.
• Enhance environmental education, awareness and participation in environmental protection and conservation activities by the communities
• Promote peaceful co-existence and proactively resolve conflicts
• Empower the youth to contribute to the social, economic and political development of their community
• Create awareness of issues surrounding children in difficult circumstances with particular regard to child abuse and neglect livelihood.

Quality Assurance

Quality Assurance Manager will lead the quality management efforts across all phases of project management and implementation, ensuring that all deliverables meet or exceed specified quality standards. This role requires a proactive candidate who can develop and enforce quality protocols, manage quality control processes, and collaborate effectively with project teams and stakeholders to achieve project success. The QA Manager will ensure compliance with regulatory standards, drive continuous improvement, and uphold a culture of quality within the organization.

Job Description

Developing Quality Standards and Process. 

QA Managers design, document, and implement quality standards, control systems and protocols tailored to the project’s needs ensuring adherence to project or organizational benchmarks.

Creating Quality Assurance Plans

He/she develop a detailed QA plan that outlines objectives, activities, timelines, and resources to guide quality assurance efforts throughout the project lifecycle.

Conducting Quality Audits

Regular audits, assessments, and reviews are conducted to ensure processes and outputs maintain consistent quality, helping identify areas for improvement early.

Risk Management

They assess potential risks related to quality and work proactively with the project team to mitigate these risks, including addressing process gaps or deviations from standards.

Collaborating with Stakeholders

QA Managers work closely with project teams, suppliers, and stakeholders to communicate quality standards and expectations, adopting a culture of quality.

Donor Reporting 

Cross-check the quality of the donor reporting before submission in multisectoral aspect to frame-mark, components necessary need and missed or quality requirement inclusion

Documentation

Detailed documentation and quality reporting help keep stakeholders informed of quality statuses and enable tracking of quality trends over time.

Implementation Corrective and Preventive Actions (CAPA) 

When quality issues arise, QA Managers coordinate corrective actions to address root causes and implement preventive measures to avoid recurrence.

Ensuring Compliance 

QA Managers verify that project practices align with regulatory requirements of the organization, organization policy, donor expectation risks that may associate with.

Education:

Advanced University Degree (Master’s Degree or equivalent) with a minimum of 5 years of relevant experience; OR 

 First Level University Degree (Bachelor’s Degree or equivalent) with a minimum of 7 years of relevant experience; OR

 If an applicant lacks university qualifications s/he must have at least 11 years of relevant experience with internationally recognized demining organizations.

Work Experience:

• Relevant experience is defined as experience in management in a quality assurance, humanitarian, conflict, post-conflict, or development context.
• At least 3 years of experience in operations planning and/or management is required;
• Computer literacy, in particular experience of using MS Office.

Competencies in Managerial/Leadership:

• Good analytical and reporting skills with attention to detail.
• Excellent interpersonal and time leadership skills and being able to meet deadlines.
• Good communication and social skills and ability to work as part of a team as well as independently.

Languages:

• Fluent in spoken and written English

Professional Standards: PASOS staff must adhere to the values and principles outlined in PASOS Way – Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, PASOS operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national/or non-national candidates to apply for this position. If you are a citizen of the country in which this position is based and are currently located outside of Somalia with over two to three years, you can apply

Accountability to Clients: PASOS staff must adhere to the commitment of contributing to the sustainability and development of its (CR)

Partner Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.

Gender Equality: PASOS is committed to narrowing the gender gap in our programing. PASOS particularly encourage the females to apply currently available position if they have the skills and the qualification requirement with the experience expecting to obtain.

Diversity and Inclusion: PASOS we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

How to Apply:

This is a challenging opportunity for a dedicated and highly motivated professional. If you would like to join this dynamic team, please submit your application jobs-opportunity@pasosom.org quoting the position in the email subject matter, 10 Nov 2024

Each application should be addressed to the HR manager based in Mogadishu and include the following:

• An updated CV/Resume; and Cover Letter
• An application letter which should include contact information for three work-related referees with official emails or ?. Applications not. Only short-listed candidates will be contacted. PASOS is an equal opportunity employer.