GardaWorld
Job title:
High quality Oversight Supervisor
Firm
GardaWorld
Job description
Reporting to the Regional High quality Assurance Supervisor, the High quality Oversight Supervisor (QOM) is accountable for overseeing compliance to Normal Working Procedures (SOP) and making certain the operation is assembly shopper expectations in any respect ranges. Thorough and observant with a eager eye for element, High quality Oversight Supervisor works intently with the frontline and administrative groups to make sure all steady enchancment targets are met via a mixture of oversight and inside audits. They need to totally perceive the SOP have a way of duty in direction of the shopper in addition to the operation.
TASKS AND DUTIES
- Carry out audits and have interaction in lively oversight to SOP compliance and checkpoint efficiency
- Oversee and doc compliance with CATSA’s SOPs and GardaWorld BMS throughout the area
- Present suggestions to Screening Officers and inform Screening Level Managers of findings in a well timed method
- Intervene instantly if elements of the screening course of weren’t accomplished or if essential facets of the screening course of have been carried out incorrectly
- Conduct and/or help audits (CATSA, CGSB, ISO and/or Inner Audits)
- Conduct web site inspections, breach investigations and infiltration check investigations
- Observe work procedures independently of the Screening Level Managers and follows via on any SOP not met or understood
- Oversee uniform put on per CATSA’s SOPs and inspects every worker throughout roll name and all through every shift
- Help numerous departments with steady enchancment initiatives
- Determine alternatives for enchancment and supply follow-up, optimistic and constructive suggestions
- Help with the event, issuance and monitoring of Corrective Motion Plans primarily based on efficiency evaluations or incidents
- Gather knowledge to measure SOP compliance and Screening Officer efficiency
- Spotlight points, inconsistencies, and tendencies in scorecard knowledge to help departments with steady enchancment and root-cause evaluation and inside Efficiency Enchancment Plans
- Different duties as required
REQUIRED SKILLS
- College or Faculty diploma in Enterprise Administration or Auditing and Assurance most popular
- Earlier expertise in aviation business most popular
- Proficiency in Microsoft Workplace (Microsoft Phrase, Microsoft Excel, and Microsoft Outlook, particularly)
- Glorious written, verbal and communication abilities
- Capable of meet deadlines whereas working in a fast-paced surroundings
- Skill to work independently and be a self-starter
- Sturdy knowledge evaluation and analytical abilities
- Sturdy organizational and planning abilities in a fast-paced surroundings
- Glorious time administration abilities and skill to multi-task and prioritize work
- Familiarity with inside programs, akin to GSKED and CATSA’s LMS system is an asset
- Earlier expertise in auditing in an asset
- Earlier expertise working in a unionized surroundings is an asset
- Bilingual in English and French is an asset
- Have a clear felony document & eligible to acquire a RAIC (safety clearance)
GardaWorld: Make the world a safer place
GardaWorld is a world chief within the safety business, providing a wealth of alternative to people seeking to acquire expertise and develop professionally in a rising business. We provide versatile schedules, numerous work assignments spanning a number of industries, and coaching and profession development alternatives. We embrace variety and welcome newcomers, ladies, college students, retirees, reservists, veterans, and extra to hitch our workforce, as we’re proud to be an equal alternative employer.
We thank all candidates for his or her curiosity; nonetheless, we’ll talk solely with the chosen candidates.
Anticipated wage
Location
Mississauga, ON
Job date
Sat, 13 Jan 2024 04:32:23 GMT
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