Quality Oversight Officer


Job title:

High quality Oversight Officer



Job description

The High quality Oversight Officer (QOO) is liable for overseeing compliance to Normal Working Procedures (SOP) and guaranteeing the operation is assembly consumer expectations in any respect ranges. Thorough and observant with a eager eye for element, the High quality Oversight Officer works carefully with the frontline and administrative groups to make sure all steady enchancment goals are met by a mix of oversight and inner audits. The High quality Oversight Officer (QOO) is taken into account a topic professional of the Normal Working Procedures and the Inner Enterprise Administration System.Key Duties:

  • Carry out audits and interact in energetic oversight to SOP compliance and checkpoint efficiency
  • Oversee and doc compliance with CATSA’s SOPs and GardaWorld BMS throughout the area
  • Present suggestions to Screening Officers and inform Service Ship Supervisor (SDM) of findings in a well timed method
  • Intervene instantly if elements of the screening course of weren’t accomplished or if crucial points of the screening course of have been carried out incorrectly
  • Conduct and/or help audits (CATSA CCP, CGSB, and/or Inner Audits)
  • Conduct website inspections, breach investigations and infiltration take a look at investigations
  • Help varied departments with steady enchancment initiatives
  • Determine alternatives for enchancment and supply follow-up, optimistic and constructive suggestions
  • Help with the event, issuance and monitoring of Corrective Motion Plans primarily based on efficiency evaluations or incidents
  • Acquire information to measure SOP compliance and Screening Officer efficiency
  • Different duties as required


  • A minimal of Grade 12 Diploma or GED equal is required
  • Submit Secondary diploma or diploma is most popular or Enterprise Administration or Auditing equal work expertise.
  • A minimal of three (3) to 5 (5) years of expertise within the aviation or safety trade.
  • A minimal of two (2) to 5 (5) years mixed expertise in coaching, and/or high quality.

Data, Expertise, and Skills

  • Proficiency in Microsoft Workplace together with competent Microsoft Excel utilization
  • Wonderful written, verbal and communication expertise
  • In a position to meet deadlines whereas working in a fast-paced setting
  • Capability to work independently and be a self-starter
  • Sturdy information evaluation and analytical expertise
  • Sturdy organizational and planning expertise in a fast-paced setting
  • Wonderful time administration expertise and skill to multi-task and prioritize work
  • Teaching, Mentorship, and delicate expertise are required
  • Fluency in English, spoken and written, is required
  • Fluency in French, spoken and written, is an asset
  • Earlier Screening expertise and information of Screening Normal Working Procedures is taken into account an asset
  • Earlier expertise in high quality assurance/management is an asset


  • Informing: Supplies the data individuals have to know to do their jobs and to be ok with being a member of the group, unit, and/or the group; supplies people data in order that they’ll make correct selections; is well timed with data
  • Managerial Braveness- Does not maintain again something that must be mentioned; supplies present, direct, full, and “actionable” optimistic and corrective suggestions to others; lets individuals know the place they stand; faces as much as individuals issues on any particular person or scenario (not together with direct stories) rapidly and straight; shouldn’t be afraid to take destructive motion when crucial.
  • Composure – Composure Is cool beneath stress; doesn’t turn out to be defensive or irritated when occasions are robust; is taken into account mature; might be counted on to carry issues collectively throughout robust occasions; can deal with stress; shouldn’t be knocked off stability by the sudden; would not present frustration when resisted or blocked; is a settling affect in a disaster.
  • Battle Administration – Steps as much as conflicts, seeing them as alternatives; reads conditions rapidly; good at centered listening; can hammer out robust agreements and settle disputes equitably; can discover widespread floor and get cooperation with minimal noise.
  • Equity – Acts equitably and pretty; has candid discussions; would not have hidden agenda; would not give preferential remedy.
  • Course of Administration – Good at determining the processes essential to get issues performed; is aware of learn how to arrange individuals and actions; understands learn how to separate and mix duties into environment friendly work move; is aware of what to measure and learn how to measure it; can see alternatives for synergy and integration the place others cannot; can simplify complicated processes; will get extra out of fewer sources.

Working Circumstances

  • Journey inside Canada could also be required from time to time.
  • Bodily necessities embrace however usually are not restricted to – standing, lifting, sitting for extended durations, intensive use of a pc/digital gadget.
  • Capability to mentally focus and focus for extended durations.
  • Capability to facilitate in particular person classes that requires standing, sitting, strolling, talking, and directing participation of small (3 to 4 individuals) to giant (20 to 50 individuals) teams throughout common enterprise hours over a number of days.
  • Uncovered to sounds and noise ranges which might be distracting or uncomfortable.
  • Work close to others. Will share the identical workspace and work with individuals from various organizational ranges, divisions, departments and geographical places.
  • No set everlasting schedule – could have to work or journey exterior of standard work hours primarily based on operational want.
  • Extra time might be managed however could also be required depending on program wants.
  • Works with little to no direct supervision on routine duties.

GardaWorld: Make the world a safer placeGardaWorld is a world chief within the safety trade, providing a wealth of alternative to people trying to achieve expertise and develop professionally in a rising trade. We provide versatile schedules, numerous work assignments spanning a number of industries, and coaching and profession development alternatives. We embrace variety and welcome newcomers, girls, college students, retirees, reservists, veterans, and extra to hitch our group, as we’re proud to be an equal alternative employer.We thank all candidates for his or her curiosity; nevertheless, we are going to talk solely with the chosen candidates.

Anticipated wage


Mississauga, ON

Job date

Wed, 13 Mar 2024 07:00:04 GMT

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