The Buyer Success Specialist will probably be charged with educating, onboarding, and offering ongoing assist to new purchasers. They’ll get to find out about software program and the gross sales course of whereas delighting purchasers. Rebilly’s crew embraces creativity, curiosity, integrity, freedom, and has the tenacity to resolve issues and ship shopper success. The Buyer Success Specialist will contribute to this tradition whereas pushing us to innovate and do our greatest work evolving our product on behalf of our prospects.
You’ll delight purchasers day in and day trip by offering essential product recommendation to present purchasers, advising gross sales prospects on the options of our product, onboarding new purchasers, and offering buyer insights for product growth. When purchasers wish to clear up an issue they are going to know they will belief and depend on you.
- Present technical recommendation and assist to potential prospects all through the gross sales lifecycle to shut new offers.
- Onboard and practice new purchasers so they can use our software program rapidly and simply.
- Present ongoing assist to purchasers to allow them to totally make the most of our software program’s performance.
- Conduct quarterly check-ins with purchasers with a purpose to perceive their wants, and satisfaction.
- Collaborate with the product crew to supply shopper insights for product growth and create customized options.
- Develop glorious relationships with purchasers to grasp their wants; upsell & cross-sell when relevant.
You’re keen on each individuals and software program. You’ve gotten sturdy individuals agility to speak complicated concepts and enjoyment of making others’ day higher. You’re technically proficient sufficient to grasp how APIs work and have a willingness to study no matter it takes to be of worth to others. You’re a self-motivated, very organized and dependable individual with sturdy follow-through and the flexibility to supply construction to these you’re working with.
- BA/BS diploma
- Extremely organized, sturdy consideration to element and venture administration abilities
- 3-5 years of expertise in technical assist, software program gross sales, or account administration.
- Proficient in discussing technical ideas at a excessive stage, together with API primarily based integrations.
- Excellent written and verbal communication abilities.
- Likes quick paced environments, doesn’t want a number of construction, and a willingness to fail, study, and iterate.
- You’ve gotten a ardour for making individuals completely happy whereas working by way of complicated issues.
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