Reception Team Call Center in MADISON, Wisconsin

JOB REQUIREMENTS: Reception Team Staff – Call Center Sauk Trails
Clinic – 8202 Excelsior Drive, 8202 Excelsior Dr., Madison, Wisconsin,
United States of America Req #1977 Tuesday, February 18, 2025 Group
Health Cooperative of South Central Wisconsin. BETTER TOGETHER 0.85 FTE
/ 34 hours per week. GHC-SCW is committed to fostering a caring and
compassionate environment while ensuring that individual differences are
valued. GHC-SCW is a quality driven cooperative built on collaboration,
community involvement, innovation, and belonging. It is essential that
all employees, members, and patients feel secure and welcome, that the
opinions and contributions of all individuals are respected and that all
voices are heard. Join our team and receive training, resources,
competitive pay and exceptional benefits including free parking at all
our locations! Check us out by clicking on Many Talents, One Mission!
The Benefits of Working at GHC-SCW. The Reception Team Staff – Call
Center position is responsible for providing a wide range of
administrative support activities within the Call Center including
answering telephone calls from members, co-workers, and other GHC-SCW
staff, answering team and practitioner staff calls and relaying messages
appropriately and in a timely manner, scheduling follow-up and routine
appointments, informing members of relevant co-payments and fees that
will be due at the time of service, and answering general questions. The
incumbent works under the general supervision and review of the Call
Center Supervisor/Assistant Call Center Supervisor. Job Specific Minimum
Qualifications High school graduate or equivalent required. Minimum six
(6) months’ work experience in a setting that requires customer service
skills required. Work experience in a Medical Reception setting
preferred. Work experience in a Medical Reception Call Center preferred.
Relevant training may be substituted for work experience. Previous
experience using the telephone in a service capacity preferred.
Experience with medical terminology preferred. Ability to pass skill
checks in primary reception area and Telephone Communications within a
reasonable time period. (Approximately 3 months). Excellent
organizational skills required. Excellent verbal and written
communication skills required. Excellent customer service skills and
listening ability to resolve customer complaints required. Ability to
work with a diverse patient population. Ability to work harmoniously and
cooperatively with all personnel and the public required. Ability to act
in a professional manner when dealing with practitioner staff, personnel
of other departments, fellow employees and the… For full info follow
application link. Group Health Cooperative is an Equal Opportunity
Employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, veteran status or
disability. ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/D48E9040546E41A8