Refugee Cash Assistance Eligibility Specialist

Requisition ID: req47724

Job Title: Refugee Cash Assistance Eligibility Specialist

Sector: Program Administration

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 19.00 – 21.61 Hourly

Location: Phoenix, AZ USA

Work Arrangement: Hybrid

Job Description

Job Overview/Summary: Under the direction of the Refugee Cash Assistance Supervisor, the Refugee Cash Assistance (RCA) Eligibility Specialist vets potential participants for admission into the RCA cash assistance program, evaluates monthly which existing participants are still eligible for the program, and based on variables present in each case, how much their monthly benefit should be, documents eligibility reviews, closes cases out of the program and completes regular file inspection of eligibility materials.

Major Responsibilities:

• Conducting comprehensive intake and assessment of eligibility for families seeking to participate in the Refugee Cash Assistance (RCA) program.
• Conducting monthly meetings with all families enrolled in the program to confirm facts upon which eligibility determination is made, and their comprehension of the rules of the program.
• Conducting employability assessment to determine whether clients are mandatory or non-mandatory for employment.
• Coordinating enrollments in the RCA program.
• Maintaining comprehensive, up-to-date case note services log containing detailed information about service provision.
• Maintaining copies of all appropriate documents, forms and other data in client case file.
• Ensuring accurate documentation is collected and uploaded into state database and other required data systems.
• Requesting monthly RCA cash assistance and vendor payment checks for refugees after reviewing each participant’s ongoing eligibility.
• Coordinating with resettlement team staff to ensure up-to-date information on any changes of case status including employment, loss of employment, SSI benefits, birth of a child, etc. are well documented in the case file and reflected in any required benefit changes.
• Being the primary point of contact with the funder on any questions on how to appropriately apply policy to unique circumstances,
• Participating in meetings, trainings, and workshops as requested and coordinated by the IRC.
• Other duties as assigned by supervisor.

Qualifications

• Bachelor’s degree highly desirable or combination of equivalent education and work experience;
• Experience or education in social services, humanitarian relief work, public service or non profit management highly desirable.
• Fluency in written and spoken English; proficiency in language(s) spoken by IRC’s clients is desired; including Spanish, Swahili, Kinyarwanda, Arabic, Farsi, Dari, Pashto, Ukrainian, or Russian.
• Flexibility and demonstrated ability to maintain responsibility for multiple tasks in the context of a diverse, fast-paced work environment.
• Strong written, verbal, and interpersonal communication skills, particularly in cross-cultural contexts.
• Ability to work well independently and as part of a team.
• Proven experience in data entry systems.
• Highly organized self-starter with proven success managing multiple priorities, making critical decisions and delivering results in a fast-paced environment with tight deadlines.
• Demonstrated success achieving goals.
• Proficient in Microsoft Office applications (Word, Excel, Outlook). Web based database experience, both with data extraction and design, preferred.
• Strategic and creative thinker and problem-solver.
• Valid driver’s license and access to a personal, insured vehicle.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

WORKING ENVIRONMENT:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. 

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.