Regional Customer Service Manager
Flowserve
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, retirement plan or 401(k) plan depending on which country you are located, and many other excellent benefits!Role Summary:The Regional Customer Service Manager is directly responsible for the leadership and management of all commercial aspects of the sites within the assigned sub-region. The primary objectives of the Sub-Regional Customer Service Manager are to drive market-leading response and customer service which will drive meeting financial obligations to the company by increasing market share. This position is responsible for ensuring consistency on market level pricing, work scopes, pricing, and cost estimates within the assigned sites. This role will support the Sub-Regional QRC Manager to create accurate forecasts regarding revenue, bookings, and gross margin. The Sub-Regional Customer Service Manager will collaborate with local sales engineers, site managers, and other Sub-Regional Customer Service Managers to understand and implement tactics around regional growth strategies. The Sub-Regional Customer Service Manager will support programs around safety, quality, and operational excellence within their teams at the sites. Direct and matrix reports may include site level estimators, planners, and/or anyone who is responsible for handling quotation activities.This position can be located in Canada (Leduc, Alberta) or the United States (Rancho Dominguez, California). Availability to travel on a quarterly basis is required.Responsibilities
Requirements
Preferred Experience/Skills
Pay range in Rancho Dominguez location: $101,602.50 – 152,527.96, depending on level of experience.
$101602.5 – 152527.95 per year
Leduc, AB
Fri, 26 Apr 2024 03:27:56 GMT
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