Remote Bilingual Call Center Representative – $17/HR

100% REMOTE CALL CENTER REPRESENTATIVES NEEDED – BILINGUAL SPANISH

OPPORTUNITY TO WORK WITH ONE OF THE LARGEST HEALTHCARE ORGANIZATIONS IN THE AREA

EQUIPMENT PROVIDED

MARCH 2025 START DATE

PAY RATE: $17/HR

SHIFT: ALL CANDIDATE NEED TO BE COMPLETLEY FLEXIBLE WEEDAYS AND WEEKENDS

CALL CENTER HOURS OF OPERATION ARE 7 DAYS A WEEK 9AM-9PM EASTERN TIME

YOU MUST BE FLEXIBLE BETWEEN 9AM-9PM 7 DAYS A WEEK (A 5 DAY 40 HOUR WORK WEEK WILL BE ASSIGNED TO YOU)

Qualifications:

• 2 years of call center customer service experience
• Healthcare experience preferred
• Excellent communication skills
• Microsoft Office proficient

Description

Optum Care Connections (OCC) Team will perform an outreach calling campaign for members eligible for the White Glove program (identified through predictive analytics). Agents will follow a script and conduct phone calls to address patient needs in an open-ended way. The types of assistance provided include appointment scheduling, obtaining referrals or test results, medication assistance, activities of daily living, and social determinants of health. They also address health plan and drug plan satisfaction by answering questions related to benefit coverage or connecting patients to mail order pharmacy services. The OCC team makes/receives calls that are prompted by CXone auto dialer and will connect members to the OCC agent.

Member Outreach – High Touch VIP Client

Call Center Advocate Role

o Candidates can expect to make back to back calls that can reach up to 100+ calls per day

o Candidates are expected to be on camera in training, 1×1’s, SBS’s, team meeting,

• Internal Dialer from Optum’s internal system.
• Calling unengaged member population, warm conference to Primary Care Provider.
• Educating members on their health plans, asking them to conduct a survey or calling to remind them of an event within their market.
• Inbound Voice (auto – dialer)
• Outbound calls are to get patient to complete a survey
• Voice support will be to support patient:

White glove is an outreach campaign focused on providing support to the high-CAHPS risk members, identified using Optum Enterprise Analytics’ V2 CAHPS predictive model.

White glove agents assess member’s needs and offers help resolving issues related to:

o access to care,

o care coordination,

o access to medications,

o social determinants of health (SDoH)

Pay and Benefits

The pay range for this position is $15.00 – $17.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan � Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Jan 30, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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