Remote Customer Service Agent (Work at Home)

Job title:

Distant Buyer Service Agent (Work at Dwelling)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEW

Distant Buyer Service Agent, Work at Dwelling, Carry Your Personal Gadget

Seeking to work for a quick rising firm? In these difficult occasions, we’re providing work from home positions with versatile schedules.

The compensation is aggressive. Advantages embrace paid trip, variable bonus, and contest incentives.

Your individual working PC system and web broadband at house are required. All it takes to get began is so that you can full a straightforward on-line utility and a casual interview with a expertise acquisition specialist.

…

POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This place helps customer support and gross sales interactions. This function requires you to work together with lots of of consumers every week throughout the nation to resolve assist points, promote new services and products, and guarantee greatest in school buyer expertise. Along with being one of the best within the enterprise with regards to buyer interactions, you will have to be assured, totally engaged, a crew participant, and devoted to bringing a optimistic and enthusiastic outlook to work every day.

Our entry-level Contact Heart Representatives are liable for the next duties:

• Take heed to clients, perceive their wants, and resolve buyer points
• Make the most of techniques and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales expertise to improve
• Clarify and place the merchandise and processes with clients
• Appropriately escalate buyer dissatisfaction with managerial crew
• Guarantee first name decision by way of issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

MCI supplies all new staff with world-class coaching, so all optimistic, pushed, and assured candidates are inspired to use. Splendid candidates for this place are extremely motivated, energetic, and devoted.

{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication expertise
• The flexibility to kind swiftly and precisely (20+ phrases a minute)
• Fundamental information of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Fundamental understanding of Home windows working system
• Extremely dependable with the flexibility to take care of common attendance and punctuality
• The flexibility to guage, troubleshoot, and follow-up on buyer points
• A flair for battle decision, downside fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Capacity to multi-task, keep centered and self handle
• Robust crew orientation and buyer focus
• The flexibility to thrive in a fast-paced atmosphere the place change and ambiguity prevalent
• Wonderful interpersonal expertise and the flexibility to construct relationships along with your crew and clients

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We consider that onerous work ought to repay, so we ensure that our compensation and complete rewards are aggressive. Commonplace beginning compensation is commensurate with expertise. Common opinions and raises are awarded primarily based on tenure and efficiency, so our staff make extra every year.

Staff earn paid time without work in addition to paid holidays and paid coaching alternatives. Common every day, weekly and month-to-month incentives are a part of the general compensation our crew members get pleasure from and embrace financial incentive and prizes resembling computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our normal group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans range barely by location.

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Participating Work Surroundings
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in knowledgeable workplace atmosphere. Whereas performing the duties of this job, the worker can be largely sedentary and can be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker can be frequently required to function a pc and different workplace tools, together with a telephone, copier, and printer. The worker might sometimes be required to maneuver in regards to the workplace to perform duties; attain in any path; increase or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert power as much as forty (40) kilos.

CONDITIONS OF EMPLOYMENT

• Have to be approved to work of their nation of residence (America or Canada)
• Have to be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job provides are contingent on background/safety investigation outcomes

REGARDING COVID-19

As an employer supporting important Federal, State, Provincial, and Industrial shoppers, now we have taken steps to make sure that we stay operational whereas taking each precaution attainable to forestall the unfold of COVID-19 and preserve our staff secure.

Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, every day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff usually are not at their workstation.

REGARDING MASKS

To assist defend our candidates and staff, we’re REQUESTING that each one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated the usage of masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.

For extra info on MCI’s response to COVID-19 please go to .

REASONABLE ACCOMMODATION

Per the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply cheap lodging when requested by a professional applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage concerning requests for cheap lodging applies to all elements of employment. If cheap lodging is required, please contact Kate Murph, Vice President of Human Sources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace variations and consider variety is a profit to our staff, our firm, our clients, and our neighborhood. All elements of employment at MCI are primarily based solely on an individual’s advantage and {qualifications}. MCI maintains a piece atmosphere free from discrimination, one the place staff are handled with dignity and respect. All staff share within the duty for fulfilling MCI’s dedication to a various and equal alternative work atmosphere.

MCI doesn’t discriminate towards any worker or applicant on the idea of age, ancestry, colour, household or medical care depart, gender identification or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or some other attribute protected by relevant legal guidelines, rules, and ordinances. MCI will contemplate for employment certified candidates with legal histories in a fashion in step with native and federal necessities.

MCI won’t tolerate discrimination or harassment primarily based on any of those traits. We adhere to those ideas in all elements of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to supply cheap lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.

ABOUT US

MCI ( ) helps clients tackle their CX and DX challenges otherwise, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, employees augmentation, , buyer companies, and IT Providers wants by offering common and specialised internet hosting, software program, employees, and companies.

In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Listing of Quickest-Rising Firms 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization by way of digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Providers (IT Schedule 70), and Short-term and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Improvement, Managed Providers, and Know-how Providers, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ numerous North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Providers (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).

DISCLAIMER

The aim of the above job description is to supply potential candidates with a common overview of the function. It isn’t an all-inclusive record of the duties, duties, expertise, and {qualifications} required for the job. You might be requested by your supervisors or managers to carry out different duties. You’ll be evaluated partly primarily based upon your efficiency of the duties listed on this job description.

The employer has the best to revise this job description at any time. This job description isn’t a contract for employment, and both you or the employer might terminate employment at any time, for any motive.

Anticipated wage

Location

Saskatoon, SK

Job date

Sat, 20 Jan 2024 00:58:47 GMT

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