Remote Customer Service Representative (Alberta)

LOCATION

Distant Work-at-Dwelling

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

SALARY

$15.50 / hour

BENEFITS & PERKS

REMOTE REPRESENTATIVE: Work-From-Dwelling, Paid Coaching, Paid Time Off, Medical, Dental, Imaginative and prescient, Life Insurance coverage, Retirement, Versatile Schedules, Firm Laptop computer, Day by day Contests, Prizes, Informal Costume Code, Common Raises

APPLICATION DETAILS

No Resume Required, Cellphone Interview

POSITION OVERVIEW

REMOTE CUSTOMER SERVICE REPRESENTATIVE

Searching for alternatives to work for a quickly rising firm? We’re on the lookout for name heart representatives to assist inbound and outbound customer support and gross sales tasks for all kinds of purchasers. On this function, you’ll deal with inbound inquiries, troubleshoot primary technical points, and supply clients with high quality product and companies. Candidates ought to have glorious communication expertise, prepared to be taught on the job, and be extremely dependable. 

There are all kinds of venture openings accessible representing among the most recognizable manufacturers on the earth. Schedules fluctuate by website and program; nevertheless, we are able to often discover one thing that works for everybody.

That is an entry-level place that provides on the job paid coaching. Whereas prior contact heart expertise isn’t required, expertise in customer support, tech assist, inside gross sales or back-office assist is a plus. 

…

POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This place helps customer support, technical assist, and buyer gross sales interactions. This function requires you to work together with lots of of shoppers every week throughout the nation to resolve assist points, promote new services, and guarantee greatest at school buyer expertise. Along with being the most effective within the enterprise with regards to buyer interactions, you have to to be assured, absolutely engaged, a group participant, and devoted to bringing a constructive and enthusiastic outlook to work every day. 

Our entry-level Contact Heart Representatives are answerable for the next duties:

• Take heed to clients, perceive their wants, and resolve buyer points
• Make the most of techniques and expertise to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales expertise to improve
• Clarify and place the merchandise and processes with clients
• Appropriately escalate buyer dissatisfaction with managerial group
• Guarantee first name decision by way of issues fixing and efficient name dealing with 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

MCI gives all new workers with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Supreme candidates for this place are extremely motivated, energetic, and devoted.

{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Glorious organizational, written, and oral communication expertise
• The flexibility to sort swiftly and precisely (20+ phrases a minute)
• Primary information of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the power to keep up common attendance and punctuality
• The flexibility to guage, troubleshoot, and follow-up on buyer points
• An inherent ability for battle decision, drawback fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Potential to multi-task, keep centered and self handle
• Sturdy group orientation and buyer focus
• The flexibility to thrive in a fast-paced surroundings the place change and ambiguity prevalent
• Glorious interpersonal expertise and the power to construct relationships together with your group and clients

CONDITIONS OF EMPLOYMENT

• Have to be approved to work of their nation of residence (The USA or Canada)
• Have to be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job presents are contingent on background/safety investigation outcomes

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We consider that tough work ought to repay, so we ensure that our compensation and complete rewards are aggressive. Customary beginning compensation is commensurate with expertise. Common critiques and raises are awarded based mostly on tenure and efficiency, so our workers make extra annually.

Staff earn paid break day in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our group members get pleasure from and embody financial incentive and prizes comparable to computer systems, tablets, telephones, TV’s, journeys, tickets, and even automobiles. Along with our customary group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans fluctuate barely by location. 

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Partaking Work Setting
• Informal Costume Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in knowledgeable workplace surroundings. Whereas performing the duties of this job, the worker shall be largely sedentary and shall be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker shall be usually required to function a pc and different workplace tools, together with a telephone, copier, and printer. The worker might sometimes be required to maneuver in regards to the workplace to perform duties; attain in any course; elevate or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert power as much as forty (40) kilos.

REASONABLE ACCOMMODATION

In keeping with the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply affordable lodging when requested by a professional applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage concerning requests for affordable lodging applies to all facets of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Assets, [email protected].

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace variations and consider variety is a profit to our workers, our firm, our clients, and our group. All facets of employment at MCI are based mostly solely on an individual’s benefit and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place workers are handled with dignity and respect. All workers share within the duty for fulfilling MCI’s dedication to a various and equal alternative work surroundings.

MCI doesn’t discriminate in opposition to any worker or applicant on the premise of age, ancestry, shade, household or medical care go away, gender identification or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or some other attribute protected by relevant legal guidelines, laws, and ordinances. MCI will think about for employment certified candidates with prison histories in a way in keeping with native and federal necessities.

MCI is not going to tolerate discrimination or harassment based mostly on any of those traits. We adhere to those rules in all facets of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to supply affordable lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.

ABOUT MCI (PARENT COMPANY)

MCI (www.mci.world) helps clients tackle their CX and DX challenges otherwise, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, employees augmentation, name heart companies, buyer companies, and IT Companies wants by offering basic and specialised internet hosting, software program, employees, and companies.

In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted high 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Checklist of Quickest-Rising Firms 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

Driving modernization by way of digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Non permanent and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Growth, Managed Companies, and Know-how Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ various North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).

DISCLAIMER

The aim of the above job description is to supply potential candidates with a basic overview of the function. It isn’t an all-inclusive listing of the duties, duties, expertise, and {qualifications} required for the job. It’s possible you’ll be requested by your supervisors or managers to carry out different duties. You may be evaluated partially based mostly upon your efficiency of the duties listed on this job description.

The employer has the fitting to revise this job description at any time. This job description is just not a contract for employment, and both you or the employer might terminate employment at any time, for any motive.

REGARDING COVID-19

As an employer supporting crucial Federal, State, Provincial, and Business purchasers, we now have taken steps to make sure that we stay operational whereas taking each precaution potential to forestall the unfold of COVID-19 and hold our workers secure. 

Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, day by day contactless temperature checks for these important workers working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site workers aren’t at their workstation.

REGARDING MASKS

To assist shield our candidates and workers, we’re REQUESTING that each one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated the usage of masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.

For extra data on MCI’s response to COVID-19 please go to www.mci.world/covid-19.

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