Remote Customer Service Representative (Alberta)

Job title:

Distant Buyer Service Consultant (Alberta)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEWREMOTE CUSTOMER SERVICE REPRESENTATIVESearching for alternatives to work for a quickly rising firm? We’re on the lookout for name middle representatives to help inbound and outbound customer support and gross sales initiatives for all kinds of shoppers. On this position, you’ll deal with inbound inquiries, troubleshoot fundamental technical points, and supply clients with high quality product and companies. Candidates ought to have wonderful communication expertise, keen to study on the job, and be extremely dependable.There are all kinds of undertaking openings obtainable representing among the most recognizable manufacturers on this planet. Schedules range by web site and program; nevertheless, we are able to often discover one thing that works for everybody.That is an entry-level place that provides on the job paid coaching. Whereas prior contact middle expertise isn’t required, expertise in customer support, tech help, inside gross sales or back-office help is a plus.…POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical help, and buyer gross sales interactions. This position requires you to work together with a whole lot of consumers every week throughout the nation to resolve help points, promote new services, and guarantee greatest at school buyer expertise. Along with being one of the best within the enterprise in the case of buyer interactions, you will have to be assured, totally engaged, a workforce participant, and devoted to bringing a optimistic and enthusiastic outlook to work every day.Our entry-level Contact Middle Representatives are answerable for the next duties:

• Hearken to clients, perceive their wants, and resolve buyer points
• Make the most of methods and expertise to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales expertise to improve
• Clarify and place the merchandise and processes with clients
• Appropriately escalate buyer dissatisfaction with managerial workforce
• Guarantee first name decision by way of issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI offers all new workers with world-class coaching, so all optimistic, pushed, and assured candidates are inspired to use. Supreme candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication expertise
• The flexibility to kind swiftly and precisely (20+ phrases a minute)
• Fundamental data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Fundamental understanding of Home windows working system
• Extremely dependable with the power to take care of common attendance and punctuality
• The flexibility to judge, troubleshoot, and follow-up on buyer points
• A flair for battle decision, drawback fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Potential to multi-task, keep targeted and self handle
• Sturdy workforce orientation and buyer focus
• The flexibility to thrive in a fast-paced atmosphere the place change and ambiguity prevalent
• Wonderful interpersonal expertise and the power to construct relationships together with your workforce and clients

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We consider that onerous work ought to repay, so we guarantee that our compensation and complete rewards are aggressive. Customary beginning compensation is commensurate with expertise. Common critiques and raises are awarded primarily based on tenure and efficiency, so our workers make extra annually.Staff earn paid break day in addition to paid holidays and paid coaching alternatives. Common every day, weekly and month-to-month incentives are a part of the general compensation our workforce members get pleasure from and embody financial incentive and prizes similar to computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our normal group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans range barely by location.JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Partaking Work Setting
• Informal Costume Code
• Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in an expert workplace atmosphere. Whereas performing the duties of this job, the worker can be largely sedentary and can be required to take a seat/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker can be usually required to function a pc and different workplace gear, together with a telephone, copier, and printer. The worker might sometimes be required to maneuver concerning the workplace to perform duties; attain in any path; elevate or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert power as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

• Have to be licensed to work of their nation of residence (America or Canada)
• Have to be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job provides are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting crucial Federal, State, Provincial, and Business shoppers, we’ve taken steps to make sure that we stay operational whereas taking each precaution doable to stop the unfold of COVID-19 and hold our workers protected.Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, every day contactless temperature checks for these important workers working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site workers are usually not at their workstation.REGARDING MASKSTo assist defend our candidates and workers, we’re REQUESTING that each one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated the usage of masks, we’ll abide by the mandate, and REQUIRE masks be worn when on-location.For extra info on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONAccording to the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer cheap lodging when requested by a professional applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage concerning requests for cheap lodging applies to all elements of employment. If cheap lodging is required, please contact Kate Murph, Vice President of Human Assets, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and consider variety is a profit to our workers, our firm, our clients, and our group. All elements of employment at MCI are primarily based solely on an individual’s benefit and {qualifications}. MCI maintains a piece atmosphere free from discrimination, one the place workers are handled with dignity and respect. All workers share within the duty for fulfilling MCI’s dedication to a various and equal alternative work atmosphere.MCI doesn’t discriminate in opposition to any worker or applicant on the idea of age, ancestry, coloration, household or medical care depart, gender id or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or some other attribute protected by relevant legal guidelines, rules, and ordinances. MCI will contemplate for employment certified candidates with prison histories in a way in keeping with native and federal necessities.MCI won’t tolerate discrimination or harassment primarily based on any of those traits. We adhere to those ideas in all elements of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to offer cheap lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.ABOUT USMCI ( ) helps clients tackle their CX and DX challenges in another way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, employees augmentation, , buyer companies, and IT Companies wants by offering normal and specialised internet hosting, software program, employees, and companies.In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Checklist of Quickest-Rising Firms 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by way of digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working firms. MCI organically grows, acquires, and operates firms which have a synergistic services portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Momentary and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Growth, Managed Companies, and Expertise Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ various North American shopper companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to offer potential candidates with a normal overview of the position. It is not an all-inclusive record of the duties, duties, expertise, and {qualifications} required for the job. Chances are you’ll be requested by your supervisors or managers to carry out different duties. You can be evaluated partly primarily based upon your efficiency of the duties listed on this job description.The employer has the proper to revise this job description at any time. This job description shouldn’t be a contract for employment, and both you or the employer might terminate employment at any time, for any motive.

Anticipated wage

Location

Alberta

Job date

Thu, 18 Jan 2024 06:15:52 GMT

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