Remote Customer Service Representative (British Columbia)

LOCATION

Distant Work-at-House

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

SALARY

$15.65 / hour

BENEFITS & PERKS

REMOTE REPRESENTATIVE: Work-From-House, Paid Coaching, Paid Time Off, Medical, Dental, Imaginative and prescient, Life Insurance coverage, Retirement, Versatile Schedules, Firm Laptop computer, Day by day Contests, Prizes, Informal Gown Code, Common Raises

APPLICATION DETAILS

No Resume Required, Telephone Interview

POSITION OVERVIEW

REMOTE CUSTOMER SERVICE REPRESENTATIVE

In search of alternatives to work for a quickly rising firm? We’re searching for name heart representatives to assist inbound and outbound customer support and gross sales initiatives for all kinds of purchasers. On this position, you’ll deal with inbound inquiries, troubleshoot fundamental technical points, and supply prospects with high quality product and providers. Candidates ought to have glorious communication abilities, prepared to study on the job, and be extremely dependable. 

There are all kinds of challenge openings obtainable representing a number of the most recognizable manufacturers on the planet. Schedules differ by web site and program; nevertheless, we will normally discover one thing that works for everybody.

That is an entry-level place that gives on the job paid coaching. Whereas prior contact heart expertise isn’t required, expertise in customer support, tech assist, inside gross sales or back-office assist is a plus. 

…

POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This place helps customer support, technical assist, and buyer gross sales interactions. This position requires you to work together with lots of of consumers every week throughout the nation to resolve assist points, promote new services and products, and guarantee finest in school buyer expertise. Along with being one of the best within the enterprise with regards to buyer interactions, you will want to be assured, totally engaged, a workforce participant, and devoted to bringing a constructive and enthusiastic outlook to work every day. 

Our entry-level Contact Heart Representatives are liable for the next duties:

• Take heed to prospects, perceive their wants, and resolve buyer points
• Make the most of programs and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales abilities to improve
• Clarify and place the merchandise and processes with prospects
• Appropriately escalate buyer dissatisfaction with managerial workforce
• Guarantee first name decision by issues fixing and efficient name dealing with 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

MCI supplies all new staff with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Excellent candidates for this place are extremely motivated, energetic, and devoted.

{Qualifications}

• Should be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication abilities
• The flexibility to sort swiftly and precisely (20+ phrases a minute)
• Fundamental data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Fundamental understanding of Home windows working system
• Extremely dependable with the flexibility to take care of common attendance and punctuality
• The flexibility to guage, troubleshoot, and follow-up on buyer points
• A flair for battle decision, downside fixing and negotiation
• Should be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Means to multi-task, keep targeted and self handle
• Sturdy workforce orientation and buyer focus
• The flexibility to thrive in a fast-paced surroundings the place change and ambiguity prevalent
• Wonderful interpersonal abilities and the flexibility to construct relationships together with your workforce and prospects

CONDITIONS OF EMPLOYMENT

• Should be approved to work of their nation of residence (The US or Canada)
• Should be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job presents are contingent on background/safety investigation outcomes

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We consider that arduous work ought to repay, so we make it possible for our compensation and whole rewards are aggressive. Normal beginning compensation is commensurate with expertise. Common opinions and raises are awarded primarily based on tenure and efficiency, so our staff make extra annually.

Staff earn paid day without work in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our workforce members take pleasure in and embrace financial incentive and prizes akin to computer systems, tablets, telephones, TV’s, journeys, tickets, and even automobiles. Along with our customary group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans differ barely by location. 

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Partaking Work Surroundings
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in an expert workplace surroundings. Whereas performing the duties of this job, the worker will likely be largely sedentary and will likely be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker will likely be commonly required to function a pc and different workplace tools, together with a telephone, copier, and printer. The worker could often be required to maneuver concerning the workplace to perform duties; attain in any course; increase or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert pressure as much as forty (40) kilos.

REASONABLE ACCOMMODATION

In step with the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply cheap lodging when requested by a professional applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage concerning requests for cheap lodging applies to all features of employment. If cheap lodging is required, please contact Kate Murph, Vice President of Human Assets, [email protected].

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace variations and consider variety is a profit to our staff, our firm, our prospects, and our group. All features of employment at MCI are primarily based solely on an individual’s benefit and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place staff are handled with dignity and respect. All staff share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work surroundings.

MCI doesn’t discriminate towards any worker or applicant on the premise of age, ancestry, colour, household or medical care depart, gender id or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, rules, and ordinances. MCI will think about for employment certified candidates with legal histories in a way in keeping with native and federal necessities.

MCI is not going to tolerate discrimination or harassment primarily based on any of those traits. We adhere to those rules in all features of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to supply cheap lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.

ABOUT MCI (PARENT COMPANY)

MCI (www.mci.world) helps prospects tackle their CX and DX challenges in a different way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, employees augmentation, name heart providers, buyer providers, and IT Providers wants by offering normal and specialised internet hosting, software program, employees, and providers.

In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted high 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Checklist of Quickest-Rising Firms 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

Driving modernization by digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Providers (IT Schedule 70), and Momentary and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Growth, Managed Providers, and Know-how Providers, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ various North American shopper companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Providers (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).

DISCLAIMER

The aim of the above job description is to supply potential candidates with a normal overview of the position. It is not an all-inclusive record of the duties, tasks, abilities, and {qualifications} required for the job. Chances are you’ll be requested by your supervisors or managers to carry out different duties. You’ll be evaluated partially primarily based upon your efficiency of the duties listed on this job description.

The employer has the proper to revise this job description at any time. This job description will not be a contract for employment, and both you or the employer could terminate employment at any time, for any purpose.

REGARDING COVID-19

As an employer supporting essential Federal, State, Provincial, and Business purchasers, we’ve got taken steps to make sure that we stay operational whereas taking each precaution doable to forestall the unfold of COVID-19 and maintain our staff protected. 

Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, day by day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff aren’t at their workstation.

REGARDING MASKS

To assist defend our candidates and staff, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated the usage of masks, we’ll abide by the mandate, and REQUIRE masks be worn when on-location.

For extra info on MCI’s response to COVID-19 please go to www.mci.world/covid-19.

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