Remote Customer Service Representative (British Columbia)

The Sydney Call Centre

Job title:

Distant Buyer Service Consultant (British Columbia)


The Sydney Name Centre

Job description

POSITION OVERVIEWREMOTE CUSTOMER SERVICE REPRESENTATIVEIn search of alternatives to work for a quickly rising firm? We’re on the lookout for name middle representatives to assist inbound and outbound customer support and gross sales initiatives for all kinds of shoppers. On this position, you’ll deal with inbound inquiries, troubleshoot primary technical points, and supply prospects with high quality product and providers. Candidates ought to have glorious communication abilities, keen to be taught on the job, and be extremely dependable.There are all kinds of venture openings accessible representing a few of the most recognizable manufacturers on the planet. Schedules range by website and program; nevertheless, we will normally discover one thing that works for everybody.That is an entry-level place that provides on the job paid coaching. Whereas prior contact middle expertise isn’t required, expertise in customer support, tech assist, inside gross sales or back-office assist is a plus.POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical assist, and buyer gross sales interactions. This position requires you to work together with a whole lot of consumers every week throughout the nation to resolve assist points, promote new services, and guarantee greatest in school buyer expertise. Along with being the perfect within the enterprise on the subject of buyer interactions, you’ll need to be assured, absolutely engaged, a crew participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.Our entry-level Contact Heart Representatives are liable for the next duties:

  • Hearken to prospects, perceive their wants, and resolve buyer points
  • Make the most of techniques and know-how to finish account administration duties
  • Acknowledge gross sales alternative and apply gross sales abilities to improve
  • Clarify and place the merchandise and processes with prospects
  • Appropriately escalate buyer dissatisfaction with managerial crew
  • Guarantee first name decision by issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI supplies all new workers with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Ultimate candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

  • Should be 18 years of age or older
  • Highschool diploma or equal
  • Glorious organizational, written, and oral communication abilities
  • The flexibility to kind swiftly and precisely (20+ phrases a minute)
  • Primary data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
  • Primary understanding of Home windows working system
  • Extremely dependable with the flexibility to take care of common attendance and punctuality
  • The flexibility to judge, troubleshoot, and follow-up on buyer points
  • An inherent ability for battle decision, drawback fixing and negotiation
  • Should be customer support oriented (empathetic, responsive, affected person, and conscientious)
  • Potential to multi-task, keep centered and self handle
  • Sturdy crew orientation and buyer focus
  • The flexibility to thrive in a fast-paced atmosphere the place change and ambiguity prevalent
  • Glorious interpersonal abilities and the flexibility to construct relationships together with your crew and prospects

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We imagine that tough work ought to repay, so we guarantee that our compensation and whole rewards are aggressive. Normal beginning compensation is commensurate with expertise. Common critiques and raises are awarded based mostly on tenure and efficiency, so our workers make extra annually.Workers earn paid day off in addition to paid holidays and paid coaching alternatives. Common every day, weekly and month-to-month incentives are a part of the general compensation our crew members take pleasure in and embody financial incentive and prizes reminiscent of computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our customary group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans range barely by location.JUST A FEW OF THE BENEFITS

  • Medical, Dental, and Imaginative and prescient Protection Choices
  • Paid Time-Off
  • Development Alternative
  • Enjoyable, Partaking Work Surroundings
  • Informal Costume Code
  • Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in knowledgeable workplace atmosphere. Whereas performing the duties of this job, the worker shall be largely sedentary and shall be required to sit down/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker shall be usually required to function a pc and different workplace gear, together with a cellphone, copier, and printer. The worker might often be required to maneuver concerning the workplace to perform duties; attain in any course; elevate or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert power as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

  • Should be approved to work of their nation of residence (America or Canada)
  • Should be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job presents are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting important Federal, State, Provincial, and Industrial shoppers, we’ve got taken steps to make sure that we stay operational whereas taking each precaution potential to stop the unfold of COVID-19 and preserve our workers secure.Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, every day contactless temperature checks for these important workers working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site workers usually are not at their workstation.REGARDING MASKSTo assist shield our candidates and workers, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In areas the place state or native authorities has mandated using masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.For extra info on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn step with the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply affordable lodging when requested by a certified applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage relating to requests for affordable lodging applies to all facets of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Assets, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and imagine variety is a profit to our workers, our firm, our prospects, and our neighborhood. All facets of employment at MCI are based mostly solely on an individual’s advantage and {qualifications}. MCI maintains a piece atmosphere free from discrimination, one the place workers are handled with dignity and respect. All workers share within the duty for fulfilling MCI’s dedication to a various and equal alternative work atmosphere.MCI doesn’t discriminate in opposition to any worker or applicant on the idea of age, ancestry, coloration, household or medical care depart, gender identification or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or every other attribute protected by relevant legal guidelines, laws, and ordinances. MCI will contemplate for employment certified candidates with felony histories in a fashion in step with native and federal necessities.MCI won’t tolerate discrimination or harassment based mostly on any of those traits. We adhere to those rules in all facets of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to supply affordable lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.ABOUT USMCI ( ) helps prospects tackle their CX and DX challenges in another way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, employees augmentation, , buyer providers, and IT Providers wants by offering common and specialised internet hosting, software program, employees, and providers.In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Record of Quickest-Rising Firms 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working firms. MCI organically grows, acquires, and operates firms which have a synergistic services portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Providers (IT Schedule 70), and Short-term and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Improvement, Managed Providers, and Expertise Providers, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ various North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Providers (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to supply potential candidates with a common overview of the position. It is not an all-inclusive record of the duties, duties, abilities, and {qualifications} required for the job. Chances are you’ll be requested by your supervisors or managers to carry out different duties. You can be evaluated partially based mostly upon your efficiency of the duties listed on this job description.The employer has the appropriate to revise this job description at any time. This job description is just not a contract for employment, and both you or the employer might terminate employment at any time, for any cause.

Anticipated wage


British Columbia

Job date

Thu, 18 Jan 2024 04:36:53 GMT

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