Remote Customer Service Representative (British Columbia)

The Sydney Call Centre

Job title:

Distant Buyer Service Consultant (British Columbia)


The Sydney Name Centre

Job description

POSITION OVERVIEWREMOTE CUSTOMER SERVICE REPRESENTATIVEIn search of alternatives to work for a quickly rising firm? We’re on the lookout for name middle representatives to help inbound and outbound customer support and gross sales tasks for all kinds of purchasers. On this function, you’ll deal with inbound inquiries, troubleshoot fundamental technical points, and supply prospects with high quality product and providers. Candidates ought to have glorious communication abilities, keen to study on the job, and be extremely dependable.There are all kinds of undertaking openings out there representing a few of the most recognizable manufacturers on the planet. Schedules range by website and program; nevertheless, we will often discover one thing that works for everybody.That is an entry-level place that provides on the job paid coaching. Whereas prior contact middle expertise isn’t required, expertise in customer support, tech help, inside gross sales or back-office help is a plus.POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical help, and buyer gross sales interactions. This function requires you to work together with a whole bunch of shoppers every week throughout the nation to resolve help points, promote new services, and guarantee finest at school buyer expertise. Along with being the very best within the enterprise on the subject of buyer interactions, you have to to be assured, absolutely engaged, a staff participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.Our entry-level Contact Middle Representatives are accountable for the next duties:

  • Take heed to prospects, perceive their wants, and resolve buyer points
  • Make the most of techniques and expertise to finish account administration duties
  • Acknowledge gross sales alternative and apply gross sales abilities to improve
  • Clarify and place the merchandise and processes with prospects
  • Appropriately escalate buyer dissatisfaction with managerial staff
  • Guarantee first name decision via issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI supplies all new staff with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Supreme candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

  • Should be 18 years of age or older
  • Highschool diploma or equal
  • Wonderful organizational, written, and oral communication abilities
  • The flexibility to sort swiftly and precisely (20+ phrases a minute)
  • Primary data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
  • Primary understanding of Home windows working system
  • Extremely dependable with the power to take care of common attendance and punctuality
  • The flexibility to judge, troubleshoot, and follow-up on buyer points
  • An inherent ability for battle decision, downside fixing and negotiation
  • Should be customer support oriented (empathetic, responsive, affected person, and conscientious)
  • Capability to multi-task, keep centered and self handle
  • Robust staff orientation and buyer focus
  • The flexibility to thrive in a fast-paced surroundings the place change and ambiguity prevalent
  • Wonderful interpersonal abilities and the power to construct relationships together with your staff and prospects

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We imagine that onerous work ought to repay, so we make it possible for our compensation and whole rewards are aggressive. Commonplace beginning compensation is commensurate with expertise. Common opinions and raises are awarded primarily based on tenure and efficiency, so our staff make extra every year.Workers earn paid day without work in addition to paid holidays and paid coaching alternatives. Common each day, weekly and month-to-month incentives are a part of the general compensation our staff members get pleasure from and embrace financial incentive and prizes akin to computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our customary group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans range barely by location.JUST A FEW OF THE BENEFITS

  • Medical, Dental, and Imaginative and prescient Protection Choices
  • Paid Time-Off
  • Development Alternative
  • Enjoyable, Partaking Work Setting
  • Informal Costume Code
  • Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in an expert workplace surroundings. Whereas performing the duties of this job, the worker shall be largely sedentary and shall be required to take a seat/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker shall be frequently required to function a pc and different workplace tools, together with a telephone, copier, and printer. The worker might sometimes be required to maneuver concerning the workplace to perform duties; attain in any path; increase or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert pressure as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

  • Should be licensed to work of their nation of residence (The US or Canada)
  • Should be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job provides are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting crucial Federal, State, Provincial, and Industrial purchasers, we now have taken steps to make sure that we stay operational whereas taking each precaution attainable to stop the unfold of COVID-19 and maintain our staff protected.Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, each day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff are usually not at their workstation.REGARDING MASKSTo assist defend our candidates and staff, we’re REQUESTING that each one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated using masks, we’ll abide by the mandate, and REQUIRE masks be worn when on-location.For extra data on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn step with the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply affordable lodging when requested by a professional applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage concerning requests for affordable lodging applies to all elements of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Assets, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and imagine variety is a profit to our staff, our firm, our prospects, and our neighborhood. All elements of employment at MCI are primarily based solely on an individual’s advantage and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place staff are handled with dignity and respect. All staff share within the duty for fulfilling MCI’s dedication to a various and equal alternative work surroundings.MCI doesn’t discriminate in opposition to any worker or applicant on the idea of age, ancestry, coloration, household or medical care depart, gender id or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, laws, and ordinances. MCI will take into account for employment certified candidates with legal histories in a way in step with native and federal necessities.MCI is not going to tolerate discrimination or harassment primarily based on any of those traits. We adhere to those rules in all elements of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to supply affordable lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.ABOUT USMCI ( ) helps prospects tackle their CX and DX challenges otherwise, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, employees augmentation, , buyer providers, and IT Companies wants by offering common and specialised internet hosting, software program, employees, and providers.In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted high 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Record of Quickest-Rising Firms 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization via digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Momentary and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Improvement, Managed Companies, and Expertise Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ various North American shopper companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to supply potential candidates with a common overview of the function. It isn’t an all-inclusive listing of the duties, tasks, abilities, and {qualifications} required for the job. You might be requested by your supervisors or managers to carry out different duties. You may be evaluated partly primarily based upon your efficiency of the duties listed on this job description.The employer has the proper to revise this job description at any time. This job description isn’t a contract for employment, and both you or the employer might terminate employment at any time, for any motive.

Anticipated wage


British Columbia

Job date

Thu, 18 Jan 2024 03:47:30 GMT

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