Remote Customer Service Representative (British Columbia)

The Sydney Call Centre

Job title:

Distant Buyer Service Consultant (British Columbia)


The Sydney Name Centre

Job description

POSITION OVERVIEWREMOTE CUSTOMER SERVICE REPRESENTATIVEIn search of alternatives to work for a quickly rising firm? We’re searching for name middle representatives to assist inbound and outbound customer support and gross sales tasks for all kinds of shoppers. On this function, you’ll deal with inbound inquiries, troubleshoot fundamental technical points, and supply prospects with high quality product and companies. Candidates ought to have glorious communication expertise, prepared to be taught on the job, and be extremely dependable.There are all kinds of venture openings obtainable representing among the most recognizable manufacturers on this planet. Schedules differ by web site and program; nonetheless, we will often discover one thing that works for everybody.That is an entry-level place that provides on the job paid coaching. Whereas prior contact middle expertise isn’t required, expertise in customer support, tech assist, inside gross sales or back-office assist is a plus.POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical assist, and buyer gross sales interactions. This function requires you to work together with a whole bunch of shoppers every week throughout the nation to resolve assist points, promote new services, and guarantee greatest at school buyer expertise. Along with being one of the best within the enterprise with regards to buyer interactions, you’ll need to be assured, absolutely engaged, a staff participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.Our entry-level Contact Middle Representatives are liable for the next duties:

  • Take heed to prospects, perceive their wants, and resolve buyer points
  • Make the most of programs and expertise to finish account administration duties
  • Acknowledge gross sales alternative and apply gross sales expertise to improve
  • Clarify and place the merchandise and processes with prospects
  • Appropriately escalate buyer dissatisfaction with managerial staff
  • Guarantee first name decision by issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI gives all new workers with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Excellent candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

  • Have to be 18 years of age or older
  • Highschool diploma or equal
  • Glorious organizational, written, and oral communication expertise
  • The flexibility to sort swiftly and precisely (20+ phrases a minute)
  • Fundamental data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
  • Fundamental understanding of Home windows working system
  • Extremely dependable with the power to take care of common attendance and punctuality
  • The flexibility to guage, troubleshoot, and follow-up on buyer points
  • A flair for battle decision, downside fixing and negotiation
  • Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
  • Means to multi-task, keep targeted and self handle
  • Sturdy staff orientation and buyer focus
  • The flexibility to thrive in a fast-paced surroundings the place change and ambiguity prevalent
  • Glorious interpersonal expertise and the power to construct relationships along with your staff and prospects

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We consider that onerous work ought to repay, so we be sure that our compensation and whole rewards are aggressive. Commonplace beginning compensation is commensurate with expertise. Common critiques and raises are awarded primarily based on tenure and efficiency, so our workers make extra annually.Workers earn paid break day in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our staff members take pleasure in and embrace financial incentive and prizes similar to computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our commonplace group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans differ barely by location.JUST A FEW OF THE BENEFITS

  • Medical, Dental, and Imaginative and prescient Protection Choices
  • Paid Time-Off
  • Development Alternative
  • Enjoyable, Partaking Work Setting
  • Informal Gown Code
  • Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in knowledgeable workplace surroundings. Whereas performing the duties of this job, the worker will likely be largely sedentary and will likely be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker will likely be repeatedly required to function a pc and different workplace tools, together with a cellphone, copier, and printer. The worker could often be required to maneuver in regards to the workplace to perform duties; attain in any course; increase or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert drive as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

  • Have to be licensed to work of their nation of residence (America or Canada)
  • Have to be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job gives are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting essential Federal, State, Provincial, and Business shoppers, we’ve got taken steps to make sure that we stay operational whereas taking each precaution attainable to forestall the unfold of COVID-19 and maintain our workers protected.Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, day by day contactless temperature checks for these important workers working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site workers should not at their workstation.REGARDING MASKSTo assist shield our candidates and workers, we’re REQUESTING that each one on-site candidates put on a masks to interviews and coaching. In areas the place state or native authorities has mandated using masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.For extra info on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn line with the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply cheap lodging when requested by a professional applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage relating to requests for cheap lodging applies to all facets of employment. If cheap lodging is required, please contact Kate Murph, Vice President of Human Assets, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and consider variety is a profit to our workers, our firm, our prospects, and our group. All facets of employment at MCI are primarily based solely on an individual’s advantage and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place workers are handled with dignity and respect. All workers share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work surroundings.MCI doesn’t discriminate in opposition to any worker or applicant on the premise of age, ancestry, shade, household or medical care go away, gender identification or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or some other attribute protected by relevant legal guidelines, laws, and ordinances. MCI will think about for employment certified candidates with prison histories in a fashion in step with native and federal necessities.MCI is not going to tolerate discrimination or harassment primarily based on any of those traits. We adhere to those ideas in all facets of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to supply cheap lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.ABOUT USMCI ( ) helps prospects tackle their CX and DX challenges otherwise, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, employees augmentation, , buyer companies, and IT Companies wants by offering normal and specialised internet hosting, software program, employees, and companies.In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Record of Quickest-Rising Firms 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working firms. MCI organically grows, acquires, and operates firms which have a synergistic services portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Non permanent and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Improvement, Managed Companies, and Expertise Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ numerous North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to supply potential candidates with a normal overview of the function. It isn’t an all-inclusive listing of the duties, duties, expertise, and {qualifications} required for the job. You could be requested by your supervisors or managers to carry out different duties. You’ll be evaluated partially primarily based upon your efficiency of the duties listed on this job description.The employer has the proper to revise this job description at any time. This job description isn’t a contract for employment, and both you or the employer could terminate employment at any time, for any cause.

Anticipated wage


British Columbia

Job date

Thu, 18 Jan 2024 01:46:50 GMT

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