Remote Customer Service Representative (British Columbia)

The Sydney Call Centre

Job title:

Distant Buyer Service Consultant (British Columbia)


The Sydney Name Centre

Job description

POSITION OVERVIEWREMOTE CUSTOMER SERVICE REPRESENTATIVESearching for alternatives to work for a quickly rising firm? We’re searching for name heart representatives to help inbound and outbound customer support and gross sales tasks for all kinds of shoppers. On this function, you’ll deal with inbound inquiries, troubleshoot primary technical points, and supply clients with high quality product and companies. Candidates ought to have glorious communication expertise, keen to be taught on the job, and be extremely dependable.There are all kinds of challenge openings accessible representing a few of the most recognizable manufacturers on this planet. Schedules fluctuate by web site and program; nevertheless, we are able to often discover one thing that works for everybody.That is an entry-level place that gives on the job paid coaching. Whereas prior contact heart expertise isn’t required, expertise in customer support, tech help, inside gross sales or back-office help is a plus.POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical help, and buyer gross sales interactions. This function requires you to work together with a whole bunch of consumers every week throughout the nation to resolve help points, promote new services, and guarantee greatest at school buyer expertise. Along with being one of the best within the enterprise on the subject of buyer interactions, you’ll need to be assured, absolutely engaged, a crew participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.Our entry-level Contact Heart Representatives are chargeable for the next duties:

  • Take heed to clients, perceive their wants, and resolve buyer points
  • Make the most of methods and know-how to finish account administration duties
  • Acknowledge gross sales alternative and apply gross sales expertise to improve
  • Clarify and place the merchandise and processes with clients
  • Appropriately escalate buyer dissatisfaction with managerial crew
  • Guarantee first name decision by issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI supplies all new staff with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Very best candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

  • Should be 18 years of age or older
  • Highschool diploma or equal
  • Glorious organizational, written, and oral communication expertise
  • The flexibility to sort swiftly and precisely (20+ phrases a minute)
  • Primary data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
  • Primary understanding of Home windows working system
  • Extremely dependable with the flexibility to keep up common attendance and punctuality
  • The flexibility to judge, troubleshoot, and follow-up on buyer points
  • An inherent ability for battle decision, downside fixing and negotiation
  • Should be customer support oriented (empathetic, responsive, affected person, and conscientious)
  • Capacity to multi-task, keep centered and self handle
  • Robust crew orientation and buyer focus
  • The flexibility to thrive in a fast-paced atmosphere the place change and ambiguity prevalent
  • Glorious interpersonal expertise and the flexibility to construct relationships together with your crew and clients

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We imagine that arduous work ought to repay, so we guarantee that our compensation and complete rewards are aggressive. Customary beginning compensation is commensurate with expertise. Common critiques and raises are awarded primarily based on tenure and efficiency, so our staff make extra every year.Workers earn paid break day in addition to paid holidays and paid coaching alternatives. Common each day, weekly and month-to-month incentives are a part of the general compensation our crew members take pleasure in and embody financial incentive and prizes comparable to computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our customary group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans fluctuate barely by location.JUST A FEW OF THE BENEFITS

  • Medical, Dental, and Imaginative and prescient Protection Choices
  • Paid Time-Off
  • Development Alternative
  • Enjoyable, Partaking Work Atmosphere
  • Informal Gown Code
  • Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in knowledgeable workplace atmosphere. Whereas performing the duties of this job, the worker might be largely sedentary and might be required to take a seat/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker might be commonly required to function a pc and different workplace gear, together with a cellphone, copier, and printer. The worker might sometimes be required to maneuver in regards to the workplace to perform duties; attain in any route; elevate or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert pressure as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

  • Should be licensed to work of their nation of residence (The USA or Canada)
  • Should be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job affords are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting crucial Federal, State, Provincial, and Industrial shoppers, now we have taken steps to make sure that we stay operational whereas taking each precaution attainable to stop the unfold of COVID-19 and maintain our staff protected.Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, each day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff should not at their workstation.REGARDING MASKSTo assist defend our candidates and staff, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated using masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.For extra data on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn step with the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply affordable lodging when requested by a certified applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage relating to requests for affordable lodging applies to all points of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Sources, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and imagine variety is a profit to our staff, our firm, our clients, and our neighborhood. All points of employment at MCI are primarily based solely on an individual’s advantage and {qualifications}. MCI maintains a piece atmosphere free from discrimination, one the place staff are handled with dignity and respect. All staff share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work atmosphere.MCI doesn’t discriminate towards any worker or applicant on the premise of age, ancestry, coloration, household or medical care go away, gender identification or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or some other attribute protected by relevant legal guidelines, laws, and ordinances. MCI will contemplate for employment certified candidates with legal histories in a fashion according to native and federal necessities.MCI is not going to tolerate discrimination or harassment primarily based on any of those traits. We adhere to those ideas in all points of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to supply affordable lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.ABOUT USMCI ( ) helps clients tackle their CX and DX challenges otherwise, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, employees augmentation, , buyer companies, and IT Companies wants by offering basic and specialised internet hosting, software program, employees, and companies.In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Record of Quickest-Rising Corporations 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working firms. MCI organically grows, acquires, and operates firms which have a synergistic services portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Short-term and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Growth, Managed Companies, and Expertise Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ numerous North American shopper companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to supply potential candidates with a basic overview of the function. It is not an all-inclusive listing of the duties, obligations, expertise, and {qualifications} required for the job. You could be requested by your supervisors or managers to carry out different duties. You may be evaluated partially primarily based upon your efficiency of the duties listed on this job description.The employer has the appropriate to revise this job description at any time. This job description shouldn’t be a contract for employment, and both you or the employer might terminate employment at any time, for any cause.

Anticipated wage


British Columbia

Job date

Thu, 18 Jan 2024 01:43:35 GMT

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