Remote Customer Service Representative (Manitoba)

Job title:

Distant Buyer Service Consultant (Manitoba)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEW

REMOTE CUSTOMER SERVICE REPRESENTATIVE

In search of alternatives to work for a quickly rising firm? We’re on the lookout for name heart representatives to help inbound and outbound customer support and gross sales tasks for all kinds of purchasers. On this function, you’ll deal with inbound inquiries, troubleshoot fundamental technical points, and supply prospects with high quality product and providers. Candidates ought to have glorious communication expertise, keen to study on the job, and be extremely dependable.

There are all kinds of mission openings accessible representing a number of the most recognizable manufacturers on the planet. Schedules differ by web site and program; nonetheless, we will normally discover one thing that works for everybody.

That is an entry-level place that gives on the job paid coaching. Whereas prior contact heart expertise isn’t required, expertise in customer support, tech help, inside gross sales or back-office help is a plus.

…

POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This place helps customer support, technical help, and buyer gross sales interactions. This function requires you to work together with a whole bunch of consumers every week throughout the nation to resolve help points, promote new services and products, and guarantee greatest in school buyer expertise. Along with being the very best within the enterprise in relation to buyer interactions, you’ll need to be assured, absolutely engaged, a workforce participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.

Our entry-level Contact Middle Representatives are chargeable for the next duties:

• Hearken to prospects, perceive their wants, and resolve buyer points
• Make the most of techniques and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales expertise to improve
• Clarify and place the merchandise and processes with prospects
• Appropriately escalate buyer dissatisfaction with managerial workforce
• Guarantee first name decision via issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

MCI offers all new workers with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Ideally suited candidates for this place are extremely motivated, energetic, and devoted.

{Qualifications}

• Should be 18 years of age or older
• Highschool diploma or equal
• Glorious organizational, written, and oral communication expertise
• The power to kind swiftly and precisely (20+ phrases a minute)
• Fundamental information of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Fundamental understanding of Home windows working system
• Extremely dependable with the power to take care of common attendance and punctuality
• The power to guage, troubleshoot, and follow-up on buyer points
• A flair for battle decision, drawback fixing and negotiation
• Should be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Capacity to multi-task, keep centered and self handle
• Sturdy workforce orientation and buyer focus
• The power to thrive in a fast-paced setting the place change and ambiguity prevalent
• Glorious interpersonal expertise and the power to construct relationships together with your workforce and prospects

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We imagine that tough work ought to repay, so we make it possible for our compensation and whole rewards are aggressive. Normal beginning compensation is commensurate with expertise. Common critiques and raises are awarded primarily based on tenure and efficiency, so our workers make extra annually.

Workers earn paid day without work in addition to paid holidays and paid coaching alternatives. Common each day, weekly and month-to-month incentives are a part of the general compensation our workforce members take pleasure in and embody financial incentive and prizes resembling computer systems, tablets, telephones, TV’s, journeys, tickets, and even automobiles. Along with our normal group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans differ barely by location.

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Partaking Work Surroundings
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in an expert workplace setting. Whereas performing the duties of this job, the worker shall be largely sedentary and shall be required to take a seat/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker shall be frequently required to function a pc and different workplace gear, together with a cellphone, copier, and printer. The worker could often be required to maneuver in regards to the workplace to perform duties; attain in any path; elevate or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert pressure as much as forty (40) kilos.

CONDITIONS OF EMPLOYMENT

• Should be approved to work of their nation of residence (The US or Canada)
• Should be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job presents are contingent on background/safety investigation outcomes

REGARDING COVID-19

As an employer supporting crucial Federal, State, Provincial, and Industrial purchasers, we’ve taken steps to make sure that we stay operational whereas taking each precaution doable to forestall the unfold of COVID-19 and preserve our workers secure.

Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, each day contactless temperature checks for these important workers working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site workers usually are not at their workstation.

REGARDING MASKS

To assist defend our candidates and workers, we’re REQUESTING that each one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated the usage of masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.

For extra info on MCI’s response to COVID-19 please go to .

REASONABLE ACCOMMODATION

In line with the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply cheap lodging when requested by a professional applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage relating to requests for cheap lodging applies to all points of employment. If cheap lodging is required, please contact Kate Murph, Vice President of Human Assets, .

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace variations and imagine variety is a profit to our workers, our firm, our prospects, and our group. All points of employment at MCI are primarily based solely on an individual’s advantage and {qualifications}. MCI maintains a piece setting free from discrimination, one the place workers are handled with dignity and respect. All workers share within the duty for fulfilling MCI’s dedication to a various and equal alternative work setting.

MCI doesn’t discriminate in opposition to any worker or applicant on the idea of age, ancestry, colour, household or medical care depart, gender identification or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or some other attribute protected by relevant legal guidelines, laws, and ordinances. MCI will think about for employment certified candidates with prison histories in a fashion in line with native and federal necessities.

MCI won’t tolerate discrimination or harassment primarily based on any of those traits. We adhere to those rules in all points of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to supply cheap lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.

ABOUT US

MCI ( ) helps prospects tackle their CX and DX challenges in another way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, employees augmentation, , buyer providers, and IT Companies wants by offering basic and specialised internet hosting, software program, employees, and providers.

In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Listing of Quickest-Rising Corporations 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization via digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Non permanent and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Growth, Managed Companies, and Expertise Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ various North American shopper companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).

DISCLAIMER

The aim of the above job description is to supply potential candidates with a basic overview of the function. It isn’t an all-inclusive checklist of the duties, obligations, expertise, and {qualifications} required for the job. You could be requested by your supervisors or managers to carry out different duties. You may be evaluated partially primarily based upon your efficiency of the duties listed on this job description.

The employer has the appropriate to revise this job description at any time. This job description just isn’t a contract for employment, and both you or the employer could terminate employment at any time, for any cause.

Anticipated wage

Location

Manitoba

Job date

Fri, 19 Jan 2024 07:06:30 GMT

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