Remote Customer Service Representative – Online and Software in Remote, Mississippi

About Conduent:

By means of our devoted associates, Conduent delivers mission-critical providers and options on behalf of Fortune 100 corporations and over 500 governments – creating distinctive outcomes for our purchasers and the thousands and thousands of people that rely on them. You’ve a possibility to personally thrive, make a distinction and be a part of a tradition the place individuality is seen and valued each day.

Job Description:

Buyer Consultant – On-line and Software program ( Work From House !)

Beginning pay fee is $16.50 an hour.

Coaching is Monday by way of Friday.

Loads of progress alternatives throughout the Conduent Staff!

Well being advantages for you and your loved ones together with medical, dental, and imaginative and prescient, beginning on day 1 of labor!

Paid break day. Work shift will probably be assigned after coaching which can embody one or each weekend days throughout the hours of operation of 7AM-12AM CST

Absolutely do business from home!

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Concerning the Buyer Consultant – On-line and Software program position:

 

As a member of the staff, you’ll assist individuals each day by taking calls, actively listening to know prospects’ wants, and answering their questions. You handle a excessive quantity of incoming calls from prospects whereas navigating by way of a number of programs.

 

Our name heart associates are members of a supportive staff. Your glorious customer support and communication expertise will assist us create constructive experiences for our prospects and purchasers. Your punctuality and dependability are key to our purchasers’ success.

 

Just a few of the questions you might obtain as a buyer consultant are the next:

• Are you able to help me with putting in an utility?

• Have you learnt how you can replace the present software program I’ve?

• I need assistance with a tax refund, are you able to help?

Obligations of the position:

 

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Set up/Uninstall – How one can set up and troubleshoot set up points (establish OS, OS model, administrative rights, creating admin accounts, disabling antivirus/firewall software program, operating compatibility mode, unregister/register installer providers, and so on.) as guided by knowledgebase; How one can, what is not eliminated when uninstalled.

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Replace – Explaining auto-update, handbook updates (from web site). Troubleshooting replace points together with verifying model, figuring out set up location, and so on. as guided by knowledgebase.

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Pre-sales – What methods to get the product, price, and options of every particular person product, order processing, refunds.

 

Use/Navigation – Serving to the Shopper with ease of use (finding kinds, assist content material, calculation summaries).

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Calculation – Finest effort verification of calculation questions or points, understanding of calculation declare assure {qualifications} and course of.

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Error Verify – Hassle connecting, errors sending, explaining the error,the place within the return it happens and the repair. Fixing rejected returns utilizing TP Admin or the On-line Admin software to establish the error code and following directions listed within the software to repair the error.

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Username/Password – forgot password – reset, forgot username – want info.

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Browser points – clear temp recordsdata/cookies, navigation info/troubleshooting, display freeze/hand troubleshooting, compatibility points.

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Importing/Printing – Fixing garbled print, not printing, explaining digital vs. customary kinds, how you can print, copy request.

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Refund Standing – figuring out tax refund standing utilizing WIM$ to diagnose points and to supply refund timeframes.

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Federal Product Utilization – How one can navigate, account upkeep info, pricing.

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State Product Utilization – How one can navigate, pricing info, date getting into info.

 

What we search for…

 

We’re in search of individuals with a ardour for serving to others, are naturally empathetic and have the dedication to ship a complete answer to those monetary service associated calls. Customer support expertise is a plus, however not required. To achieve success on this position, you should have:

• At the least one yr expertise with technical problem-solving expertise.

• Capacity to efficiently full digital coaching class with out lacking a single day. 100% attendance is required for this place if supplied.

• Glorious communication expertise.

• Should sort not less than 35 wpm.

• Keyboarding and software program proficiency.

• Nice problem-solving expertise.

• Capacity to successfully multi-task.

• Highschool diploma, GED or school diploma.

• Should have versatile schedule availability as schedule could differ in peak and non-peak durations of the yr.

A profitable completion of a background verify and room inspection is required for this place.

Tools and workspace necessities

• We are going to offer you a pc and tools

• It’s essential to have high-speed web connection. 

• Should be capable to hardwire your work pc on to your private home modem through ethernet

• Should have a quiet workspace

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Under is what you’ll must do to be thought of for this place. It’s going to take lower than 20 minutes and consists of every thing required at this stage!

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1. Apply to the position and supply your primary profile info (2 minutes)

2. Reply prescreen questions to make certain you meet the minimal necessities for the position (3 minutes)

3. Full a typing take a look at (2 minutes)

4. Take quick evaluation to find out your match for the position and set everybody up for achievement (10 minutes)

    

For the typing take a look at and evaluation, you will have to have entry to a pc with a keyboard. In the event you don’t have entry to at least one at this second, please full the opposite steps after which discover a native public pc to finish steps 3 and 4. You may entry a pc with a keyboard an area espresso retailers, library, delivery shops or simply seek for “public computer systems close to me”. When you entry to a pc, you may login to your account and full the applying course of. 

 

If you don’t full all of the steps we are going to ship you an electronic mail reminder. In the event you don’t hear from us please verify your spam folder for messages from the recruiting staff.  

 

Be a part of the long run

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Are you in search of a possibility to make an actual influence in an organization that appreciates concepts and new methods of pondering? Come be a part of us and develop with a staff of people that will problem and encourage you to be the most effective!

 

About Conduent

By means of our devoted associates, Conduent delivers mission-critical providers and options on behalf of Fortune 100 corporations and over 500 governments, creating distinctive outcomes for our purchasers and the thousands and thousands of people that rely on them.

You’ve a possibility to personally thrive, make a distinction and be a part of a tradition the place individuality is seen and valued each day.

We provide glorious advantages (medical, dental, imaginative and prescient), a constant work schedule, paid coaching, and an excellent work surroundings.

Conduent is an Equal Alternative Employer. Employment choices are made with out regard to race, colour, faith, nationwide or ethnic origin, intercourse, sexual orientation, gender id or expression, age, incapacity, protected veteran standing or different traits protected by legislation.

We’re at present NOT hiring within the following geographies:

States: AK, CA, HI, MA, IL, MT, NY

Metro Areas: MN- Minneapolis, IL, NY – NYC

OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC Metro

 

#Remote44

 

Pay Transparency Legal guidelines in some areas require disclosure of compensation-related info.  For this place, precise salaries will fluctuate and could also be above or beneath the vary primarily based on numerous components together with however not restricted to location, expertise, and efficiency. Along with base pay, this place, primarily based on enterprise want, could also be eligible for a bonus or incentive. As well as, Conduent offers a wide range of advantages to staff together with medical health insurance protection, voluntary dental and imaginative and prescient applications, life and incapacity insurance coverage, a retirement financial savings plan, paid holidays, and paid break day (PTO) or trip or sick time. The estimated wage vary for this position is $16.50/hour.

Closing:

Conduent is an Equal Alternative Employer and considers candidates for all positions with out regard to race, colour, creed, faith, ancestry, nationwide origin, age, gender id, gender expression, intercourse/gender, marital standing, sexual orientation, bodily or psychological incapacity, medical situation, use of a information canine or service animal, army/veteran standing, citizenship standing, foundation of genetic info, or another group protected by legislation.

Folks with disabilities who want an affordable lodging to use for or compete for employment with Conduent could request such lodging(s) by clicking on the next hyperlink, finishing the lodging request kind, and submitting the request by utilizing the “Submit” button on the backside of the shape. For these utilizing Google Chrome or Mozilla Firefox please obtain the shape first: click on right here to entry or obtain the shape (https://downloads.conduent.com/content material/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may additionally click on right here to entry Conduent’s ADAAA Lodging Coverage (http://downloads.conduent.com/content material/usa/en/doc/cdt_adaaa_accommodation_pol.pdf) .

At Conduent, we worth the well being and security of our associates, their households and our neighborhood. Below our present protocols, we don’t require vaccination in opposition to COVID for many of our US jobs, however could require you to supply your COVID vaccination standing, the place legally permissible.