Remote Customer Service Representative – Online and Software in Remote, Wyoming

About Conduent:

By means of our devoted associates, Conduent delivers mission-critical providers and options on behalf of Fortune 100 corporations and over 500 governments – creating distinctive outcomes for our purchasers and the thousands and thousands of people that rely on them. You’ve a chance to personally thrive, make a distinction and be a part of a tradition the place individuality is seen and valued daily.

Job Description:

Buyer Consultant – On-line and Software program ( Work From Dwelling !)

Beginning pay charge is $16.50 an hour.

Coaching is Monday by way of Friday.

Loads of development alternatives throughout the Conduent Crew!

Well being advantages for you and your loved ones together with medical, dental, and imaginative and prescient, beginning on day 1 of labor!

Paid day off. Work shift can be assigned after coaching which can embody one or each weekend days throughout the hours of operation of 7AM-12AM CST

Absolutely make money working from home!

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Concerning the Buyer Consultant – On-line and Software program function:

 

As a member of the staff, you’ll assist folks daily by taking calls, actively listening to grasp clients’ wants, and answering their questions. You handle a excessive quantity of incoming calls from clients whereas navigating by way of a number of programs.

 

Our name middle associates are members of a supportive staff. Your wonderful customer support and communication expertise will assist us create constructive experiences for our clients and purchasers. Your punctuality and dependability are key to our purchasers’ success.

 

Just a few of the questions you might obtain as a buyer consultant are the next:

• Are you able to help me with putting in an utility?

• Have you learnt methods to replace the present software program I’ve?

• I need assistance with a tax refund, are you able to help?

Tasks of the function:

 

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Set up/Uninstall – Tips on how to set up and troubleshoot set up points (determine OS, OS model, administrative rights, creating admin accounts, disabling antivirus/firewall software program, operating compatibility mode, unregister/register installer providers, and so forth.) as guided by knowledgebase; Tips on how to, what is not eliminated when uninstalled.

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Replace – Explaining auto-update, handbook updates (from web site). Troubleshooting replace points together with verifying model, figuring out set up location, and so forth. as guided by knowledgebase.

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Pre-sales – What methods to get the product, value, and options of every particular person product, order processing, refunds.

 

Use/Navigation – Serving to the Shopper with ease of use (finding types, assist content material, calculation summaries).

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Calculation – Greatest effort verification of calculation questions or points, understanding of calculation declare assure {qualifications} and course of.

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Error Verify – Bother connecting, errors sending, explaining the error,the place within the return it happens and the repair. Fixing rejected returns utilizing TP Admin or the On-line Admin software to determine the error code and following directions listed within the software to repair the error.

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Username/Password – forgot password – reset, forgot username – want info.

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Browser points – clear temp information/cookies, navigation info/troubleshooting, display screen freeze/hand troubleshooting, compatibility points.

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Importing/Printing – Fixing garbled print, not printing, explaining digital vs. commonplace types, methods to print, copy request.

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Refund Standing – figuring out tax refund standing utilizing WIM$ to diagnose points and to supply refund timeframes.

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Federal Product Utilization – Tips on how to navigate, account upkeep info, pricing.

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State Product Utilization – Tips on how to navigate, pricing info, date getting into info.

 

What we search for…

 

We’re searching for folks with a ardour for serving to others, are naturally empathetic and have the dedication to ship a complete resolution to those monetary service associated calls. Customer support expertise is a plus, however not required. To achieve success on this function, you should have:

• At the very least one yr expertise with technical problem-solving expertise.

• Potential to efficiently full digital coaching class with out lacking a single day. 100% attendance is required for this place if supplied.

• Glorious communication expertise.

• Should kind not less than 35 wpm.

• Keyboarding and software program proficiency.

• Nice problem-solving expertise.

• Potential to successfully multi-task.

• Highschool diploma, GED or school diploma.

• Will need to have versatile schedule availability as schedule might differ in peak and non-peak intervals of the yr.

A profitable completion of a background verify and room inspection is required for this place.

Gear and workspace necessities

• We are going to give you a pc and tools

• You need to have high-speed web connection. 

• Should be capable of hardwire your work laptop on to your private home modem by way of ethernet

• Will need to have a quiet workspace

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Beneath is what you’ll have to do to be thought-about for this place. It can take lower than 20 minutes and consists of all the pieces required at this stage!

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1. Apply to the function and supply your primary profile info (2 minutes)

2. Reply prescreen questions to make certain you meet the minimal necessities for the function (3 minutes)

3. Full a typing take a look at (2 minutes)

4. Take quick evaluation to find out your match for the function and set everybody up for achievement (10 minutes)

    

For the typing take a look at and evaluation, you’ll need to have entry to a pc with a keyboard. If you happen to should not have entry to 1 at this second, please full the opposite steps after which discover a native public laptop to finish steps 3 and 4. You’ll be able to entry a pc with a keyboard a neighborhood espresso outlets, library, delivery shops or simply seek for “public computer systems close to me”. When you entry to a pc, you may login to your account and full the applying course of. 

 

If you don’t full all of the steps we are going to ship you an e-mail reminder. If you happen to don’t hear from us please verify your spam folder for messages from the recruiting staff.  

 

Be a part of the longer term

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Are you looking for a chance to make an actual affect in an organization that appreciates concepts and new methods of considering? Come be part of us and develop with a staff of people that will problem and encourage you to be the very best!

 

About Conduent

By means of our devoted associates, Conduent delivers mission-critical providers and options on behalf of Fortune 100 corporations and over 500 governments, creating distinctive outcomes for our purchasers and the thousands and thousands of people that rely on them.

You’ve a chance to personally thrive, make a distinction and be a part of a tradition the place individuality is seen and valued daily.

We provide wonderful advantages (medical, dental, imaginative and prescient), a constant work schedule, paid coaching, and an ideal work atmosphere.

Conduent is an Equal Alternative Employer. Employment selections are made with out regard to race, colour, faith, nationwide or ethnic origin, intercourse, sexual orientation, gender id or expression, age, incapacity, protected veteran standing or different traits protected by legislation.

We’re at the moment NOT hiring within the following geographies:

States: AK, CA, HI, MA, IL, MT, NY

Metro Areas: MN- Minneapolis, IL, NY – NYC

OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC Metro

 

#Remote44

 

Pay Transparency Legal guidelines in some areas require disclosure of compensation-related info.  For this place, precise salaries will range and could also be above or beneath the vary based mostly on numerous components together with however not restricted to location, expertise, and efficiency. Along with base pay, this place, based mostly on enterprise want, could also be eligible for a bonus or incentive. As well as, Conduent supplies quite a lot of advantages to staff together with medical health insurance protection, voluntary dental and imaginative and prescient packages, life and incapacity insurance coverage, a retirement financial savings plan, paid holidays, and paid day off (PTO) or trip or sick time. The estimated wage vary for this function is $16.50/hour.

Closing:

Conduent is an Equal Alternative Employer and considers candidates for all positions with out regard to race, colour, creed, faith, ancestry, nationwide origin, age, gender id, gender expression, intercourse/gender, marital standing, sexual orientation, bodily or psychological incapacity, medical situation, use of a information canine or service animal, navy/veteran standing, citizenship standing, foundation of genetic info, or every other group protected by legislation.

Folks with disabilities who want an inexpensive lodging to use for or compete for employment with Conduent might request such lodging(s) by clicking on the next hyperlink, finishing the lodging request type, and submitting the request by utilizing the “Submit” button on the backside of the shape. For these utilizing Google Chrome or Mozilla Firefox please obtain the shape first: click on right here to entry or obtain the shape (https://downloads.conduent.com/content material/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may additionally click on right here to entry Conduent’s ADAAA Lodging Coverage (http://downloads.conduent.com/content material/usa/en/doc/cdt_adaaa_accommodation_pol.pdf) .

At Conduent, we worth the well being and security of our associates, their households and our neighborhood. Underneath our present protocols, we don’t require vaccination in opposition to COVID for many of our US jobs, however might require you to supply your COVID vaccination standing, the place legally permissible.