Remote Customer Service Representative (Prince Edward Island)

The Sydney Call Centre

Job title:

Distant Buyer Service Consultant (Prince Edward Island)


The Sydney Name Centre

Job description

POSITION OVERVIEWREMOTE CUSTOMER SERVICE REPRESENTATIVEOn the lookout for alternatives to work for a quickly rising firm? We’re in search of name heart representatives to help inbound and outbound customer support and gross sales initiatives for all kinds of shoppers. On this function, you’ll deal with inbound inquiries, troubleshoot primary technical points, and supply clients with high quality product and providers. Candidates ought to have wonderful communication abilities, prepared to be taught on the job, and be extremely dependable.There are all kinds of mission openings out there representing among the most recognizable manufacturers on the earth. Schedules fluctuate by web site and program; nevertheless, we will often discover one thing that works for everybody.That is an entry-level place that provides on the job paid coaching. Whereas prior contact heart expertise isn’t required, expertise in customer support, tech help, inside gross sales or back-office help is a plus.POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical help, and buyer gross sales interactions. This function requires you to work together with a whole lot of consumers every week throughout the nation to resolve help points, promote new services and products, and guarantee greatest in school buyer expertise. Along with being the very best within the enterprise on the subject of buyer interactions, you will have to be assured, absolutely engaged, a staff participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.Our entry-level Contact Middle Representatives are liable for the next duties:

  • Hearken to clients, perceive their wants, and resolve buyer points
  • Make the most of techniques and expertise to finish account administration duties
  • Acknowledge gross sales alternative and apply gross sales abilities to improve
  • Clarify and place the merchandise and processes with clients
  • Appropriately escalate buyer dissatisfaction with managerial staff
  • Guarantee first name decision via issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI gives all new staff with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Very best candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

  • Should be 18 years of age or older
  • Highschool diploma or equal
  • Wonderful organizational, written, and oral communication abilities
  • The flexibility to sort swiftly and precisely (20+ phrases a minute)
  • Primary data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
  • Primary understanding of Home windows working system
  • Extremely dependable with the flexibility to keep up common attendance and punctuality
  • The flexibility to guage, troubleshoot, and follow-up on buyer points
  • A flair for battle decision, drawback fixing and negotiation
  • Should be customer support oriented (empathetic, responsive, affected person, and conscientious)
  • Skill to multi-task, keep centered and self handle
  • Robust staff orientation and buyer focus
  • The flexibility to thrive in a fast-paced setting the place change and ambiguity prevalent
  • Wonderful interpersonal abilities and the flexibility to construct relationships together with your staff and clients

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We imagine that tough work ought to repay, so we ensure that our compensation and whole rewards are aggressive. Commonplace beginning compensation is commensurate with expertise. Common opinions and raises are awarded based mostly on tenure and efficiency, so our staff make extra every year.Workers earn paid day without work in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our staff members take pleasure in and embrace financial incentive and prizes similar to computer systems, tablets, telephones, TV’s, journeys, tickets, and even automobiles. Along with our customary group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans fluctuate barely by location.JUST A FEW OF THE BENEFITS

  • Medical, Dental, and Imaginative and prescient Protection Choices
  • Paid Time-Off
  • Development Alternative
  • Enjoyable, Participating Work Surroundings
  • Informal Costume Code
  • Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in knowledgeable workplace setting. Whereas performing the duties of this job, the worker will probably be largely sedentary and will probably be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker will probably be recurrently required to function a pc and different workplace tools, together with a telephone, copier, and printer. The worker could sometimes be required to maneuver concerning the workplace to perform duties; attain in any route; elevate or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert pressure as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

  • Should be licensed to work of their nation of residence (The US or Canada)
  • Should be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job presents are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting vital Federal, State, Provincial, and Industrial shoppers, now we have taken steps to make sure that we stay operational whereas taking each precaution potential to stop the unfold of COVID-19 and maintain our staff secure.Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, day by day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff should not at their workstation.REGARDING MASKSTo assist shield our candidates and staff, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated the usage of masks, we’ll abide by the mandate, and REQUIRE masks be worn when on-location.For extra info on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn keeping with the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply affordable lodging when requested by a certified applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage concerning requests for affordable lodging applies to all facets of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Assets, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and imagine range is a profit to our staff, our firm, our clients, and our neighborhood. All facets of employment at MCI are based mostly solely on an individual’s advantage and {qualifications}. MCI maintains a piece setting free from discrimination, one the place staff are handled with dignity and respect. All staff share within the duty for fulfilling MCI’s dedication to a various and equal alternative work setting.MCI doesn’t discriminate in opposition to any worker or applicant on the premise of age, ancestry, shade, household or medical care go away, gender id or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, laws, and ordinances. MCI will take into account for employment certified candidates with felony histories in a fashion in keeping with native and federal necessities.MCI won’t tolerate discrimination or harassment based mostly on any of those traits. We adhere to those ideas in all facets of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to supply affordable lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.ABOUT USMCI ( ) helps clients tackle their CX and DX challenges in a different way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, workers augmentation, , buyer providers, and IT Companies wants by offering basic and specialised internet hosting, software program, workers, and providers.In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted high 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Checklist of Quickest-Rising Firms 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization via digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working firms. MCI organically grows, acquires, and operates firms which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Momentary and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Growth, Managed Companies, and Know-how Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ various North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to supply potential candidates with a basic overview of the function. It isn’t an all-inclusive record of the duties, duties, abilities, and {qualifications} required for the job. You might be requested by your supervisors or managers to carry out different duties. You’ll be evaluated partially based mostly upon your efficiency of the duties listed on this job description.The employer has the best to revise this job description at any time. This job description shouldn’t be a contract for employment, and both you or the employer could terminate employment at any time, for any cause.

Anticipated wage


Prince Edward Island

Job date

Thu, 18 Jan 2024 03:27:18 GMT

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