Remote Customer Service Representative (Saskatchewan)

Job title:

Distant Buyer Service Consultant (Saskatchewan)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEWREMOTE CUSTOMER SERVICE REPRESENTATIVEIn search of alternatives to work for a quickly rising firm? We’re in search of name middle representatives to help inbound and outbound customer support and gross sales tasks for all kinds of shoppers. On this function, you’ll deal with inbound inquiries, troubleshoot fundamental technical points, and supply clients with high quality product and providers. Candidates ought to have wonderful communication expertise, prepared to be taught on the job, and be extremely dependable.There are all kinds of mission openings accessible representing a number of the most recognizable manufacturers on this planet. Schedules range by web site and program; nevertheless, we will normally discover one thing that works for everybody.That is an entry-level place that provides on the job paid coaching. Whereas prior contact middle expertise isn’t required, expertise in customer support, tech help, inside gross sales or back-office help is a plus.…POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical help, and buyer gross sales interactions. This function requires you to work together with a whole bunch of shoppers every week throughout the nation to resolve help points, promote new services and products, and guarantee finest at school buyer expertise. Along with being the most effective within the enterprise relating to buyer interactions, you have to to be assured, absolutely engaged, a crew participant, and devoted to bringing a optimistic and enthusiastic outlook to work every day.Our entry-level Contact Heart Representatives are chargeable for the next duties:

• Take heed to clients, perceive their wants, and resolve buyer points
• Make the most of techniques and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales expertise to improve
• Clarify and place the merchandise and processes with clients
• Appropriately escalate buyer dissatisfaction with managerial crew
• Guarantee first name decision via issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI offers all new staff with world-class coaching, so all optimistic, pushed, and assured candidates are inspired to use. Splendid candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication expertise
• The power to kind swiftly and precisely (20+ phrases a minute)
• Primary information of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the power to take care of common attendance and punctuality
• The power to judge, troubleshoot, and follow-up on buyer points
• A flair for battle decision, downside fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Capacity to multi-task, keep targeted and self handle
• Sturdy crew orientation and buyer focus
• The power to thrive in a fast-paced atmosphere the place change and ambiguity prevalent
• Wonderful interpersonal expertise and the power to construct relationships together with your crew and clients

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We consider that arduous work ought to repay, so we guarantee that our compensation and complete rewards are aggressive. Customary beginning compensation is commensurate with expertise. Common opinions and raises are awarded based mostly on tenure and efficiency, so our staff make extra annually.Workers earn paid time without work in addition to paid holidays and paid coaching alternatives. Common each day, weekly and month-to-month incentives are a part of the general compensation our crew members take pleasure in and embrace financial incentive and prizes reminiscent of computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our customary group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans range barely by location.JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Participating Work Atmosphere
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in knowledgeable workplace atmosphere. Whereas performing the duties of this job, the worker might be largely sedentary and might be required to sit down/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker might be repeatedly required to function a pc and different workplace tools, together with a cellphone, copier, and printer. The worker might often be required to maneuver concerning the workplace to perform duties; attain in any route; elevate or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert drive as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

• Have to be approved to work of their nation of residence (The US or Canada)
• Have to be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job affords are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting vital Federal, State, Provincial, and Industrial shoppers, now we have taken steps to make sure that we stay operational whereas taking each precaution attainable to forestall the unfold of COVID-19 and maintain our staff protected.Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, each day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff usually are not at their workstation.REGARDING MASKSTo assist shield our candidates and staff, we’re REQUESTING that each one on-site candidates put on a masks to interviews and coaching. In areas the place state or native authorities has mandated using masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.For extra data on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn step with the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer affordable lodging when requested by a professional applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage concerning requests for affordable lodging applies to all facets of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Sources, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and consider variety is a profit to our staff, our firm, our clients, and our neighborhood. All facets of employment at MCI are based mostly solely on an individual’s advantage and {qualifications}. MCI maintains a piece atmosphere free from discrimination, one the place staff are handled with dignity and respect. All staff share within the duty for fulfilling MCI’s dedication to a various and equal alternative work atmosphere.MCI doesn’t discriminate towards any worker or applicant on the premise of age, ancestry, coloration, household or medical care go away, gender identification or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or some other attribute protected by relevant legal guidelines, rules, and ordinances. MCI will think about for employment certified candidates with legal histories in a fashion according to native and federal necessities.MCI won’t tolerate discrimination or harassment based mostly on any of those traits. We adhere to those rules in all facets of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to offer affordable lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.ABOUT USMCI ( ) helps clients tackle their CX and DX challenges in another way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, employees augmentation, , buyer providers, and IT Providers wants by offering common and specialised internet hosting, software program, employees, and providers.In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Listing of Quickest-Rising Firms 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization via digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Providers (IT Schedule 70), and Momentary and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Improvement, Managed Providers, and Expertise Providers, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ numerous North American shopper companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Providers (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to offer potential candidates with a common overview of the function. It isn’t an all-inclusive listing of the duties, duties, expertise, and {qualifications} required for the job. You might be requested by your supervisors or managers to carry out different duties. You’ll be evaluated partially based mostly upon your efficiency of the duties listed on this job description.The employer has the proper to revise this job description at any time. This job description just isn’t a contract for employment, and both you or the employer might terminate employment at any time, for any motive.

Anticipated wage

Location

Saskatchewan

Job date

Thu, 18 Jan 2024 07:39:34 GMT

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