Remote Online Sales Representative (Remote in Pa or Oh)

We’re hiring a Distant On-line Gross sales Consultant at Levin Furnishings & Mattress! (Distant in Pa or Oh)

Are you enthusiastic about customer support and offering superior help to others?

Do you thrive by setting, reaching and exceeding objectives and getting paid accordingly in your abilities?

Right here at Levin Furnishings & Mattress, working as an On-line Gross sales Consultant can offer you a satisfying and rewarding profession!

A profession Levin Furnishings & Mattress is in contrast to any different retail gross sales job.

Our On-line Gross sales Representatives love constructing relationships with folks, have a ardour for addressing wants and offering options for patrons of their properties.

It’s not about furnishings, it’s about how you reside. Working right here seems like house!

Levin Furnishings & Mattress Compensation and Advantages Program:

• Distant/Work-from-House – Hourly place with sturdy gross sales bonus/incentive earnings program
• Paid Coaching – In-store coaching for as much as 3 months (90 days) with eventual transition to work-from-home setting. We offer a blended studying strategy so you’ll be able to study and develop
• Complete Advantages Bundle: Medical, Dental, Imaginative and prescient, 401K Retirement, PTO, and many others.
• Worker Buy Program Low cost
• Progress Alternatives – Levin loves to advertise from inside
• Recognition, Contests and Awards
• And Extra!

A Day within the Lifetime of an On-line Gross sales Consultant

So what is going to you actually be doing all day?

Listed below are among the actions On-line Gross sales Representatives are efficiently finishing all through the day:

• Persistently offering real, pleasant, personable {and professional} customer support to facilitate gross sales by way of phone, e mail, reside chat and/or different digital industrial channels.
• Dealing with all buyer calls and aiding with normal product data, supply and on-line/net ordering.
• Using efficient communication to generate curiosity whereas executing gross sales cycle for gross sales entry or appointment setting.
• Proactively conducting outbound requires lead technology.
• Monitoring of actions using Microsoft Workplace Software program and different inside computerized methods.
• Assembly and exceeding all gross sales and customer support KPI’s and objectives.

Job Description/Duties:

• Present a excessive degree of customer support, and construct and preserve buyer relations with each day visitor interplay via inbound/outbound telephone calls, e mail and reside chat.
• Perceive the merchandise throughout the complete Levin Furnishings & Mattress platform.
• Reply multi-line telephone system, with a calls per hour purpose.
• Qualify inbound net chat, e mail and SMS gross sales leads.
• Reply to buyer inquiries concerning merchandise; convert inquiries to delivered gross sales.
• Comply with-up and resolve visitors’ post-sales order points.
• Maintains correct report of all excellent points to be resolved.
• Arrange and guarantee clients obtain passable deliveries.
• Convert dropped gross sales carts to delivered gross sales and full out of state delivery quotes and switch quotes into delivered gross sales.
• Add on promoting technique executed with every visitor interplay.
• Comply with up on written gross sales orders to supply extra product or companies.
• Meet or exceed gross sales targets together with conversion of appointments to gross sales.
• Triage some customer support calls and act as an envoy for the model.
• Work with the varied Digital Commerce workforce members to get product shows and buyer choice alternatives portrayed appropriately on the web site.
• Helping digital commerce workforce with numerous web site initiatives and enhancements and duties, to help the Levin Furnishings & Mattress web sites.

Key Outcomes:

• Reply to all buyer inquiries (telephone/e mail/chat) identical day of inquiry.
• Reside chat up time is 99% (following retailer hours schedule).
• Convert deserted purchasing cart objects to fulfill KPI necessities.
• Fixed communication and coordination of assorted initiatives with the eCommerce workforce.
• Add on promoting technique carried out and closed to fulfill KPI necessities.
• On-line catalog and web site content material stays present 24/7.

Required Abilities/{Qualifications}:

• Excessive Faculty Diploma and/or GED Equal. Associates or Bachelor’s Diploma in Advertising, Communications, Enterprise Administration and/or associated discipline most well-liked.
• Earlier expertise working in a Digital Commerce, Web Gross sales and/or Telephone Gross sales setting most well-liked.
• Place requires in-store coaching for as much as 3 months (90 days) with eventual transition to work-from-home workplace setting. All laptop tools shall be provided by the corporate.
• Requires flexibility to work retail hours/scheduling that features days, evenings, weekends and holidays.
• Glorious verbal and written communication expertise; skill to speak professionally, clearly, and successfully.
• Glorious organizational, time administration, and multitasking expertise with the flexibility to work and adapt in a fast-paced setting.
• Sturdy studying, comprehension and energetic listening expertise. Primary numerical reasoning, mathematical and analytical expertise.
• Proficient laptop expertise; demonstrated data of computerized methods and software program, together with Microsoft Workplace Phrase, Excel, and the flexibility to study Inner Level of Sale (POS) Laptop applications.
• Proficient in gross sales cycle together with gross sales order entry.
• Excellent customer support expertise; detail-oriented people with sturdy observe via.
• Capability meet all KPI’s, key outcomes and/or focused purpose necessities with reference to customer support and gross sales.

Disclosures:

• EOE M/F/V/D Drug-Free Office
• For extra data, go to www.levinjobs.com or www.levinfurniture.com

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